What Type of Services does Home Instead (Canterbury) offer?

Home Instead (Canterbury) offers Home Care.

How many Carers does Home Instead (Canterbury) employ?

Home Instead (Canterbury) employs 20 carers.

Home Instead (Canterbury), 3 Jubilee Way, Eurocentre, Office 1 Ground Floor, Faversham, Kent ME13 8GD

Review from L T (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience

We did a lot of research before choosing this agency. The local medical service also spoke highly of their service.
The staff care for my mum and have been doing so for the last year. Kind, considerate, bubbly and always goes above and beyond.
If we have any concerns we email the registered manager

and always get a quick response.
Keep up the great work.

Reply from Karina Johnson, Group Registered Manager at Home Instead (Canterbury)

Thank you so much for your lovely review. It is a pleasure.

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Review from Gaynor S (Daughter of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience

Mum's carers are so patient and understanding of her mixed dementia and often difficult behaviour and manage to keep her safe and as happy as possible. She adores being taken out and her carers are just the best at keeping this regular for Mum. They go to great lengths to ensure Mum is as calm as she

can be. They are all vital to us and we are extremely grateful.

Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you, your mum is very special and our longest running client (!) which is such a boost for everyone knowing she and yourselves are happy with our service. This of course gives our care professionals greater confidence that they are supporting her in the best ways possible - and ultimately increasing her happiness, well-being and self-worth... we all love her!

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Review from M L (Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience

As an elderly couple with a variety of mobility issues. My partner and I have been using Home Instead since August 2022. The care we have received has always been of really high quality, and we have enjoyed interacting with a variety of caregivers who, after attending to the important tasks, such as

controlling medicines etc etc, ironing and light housework, have been happy to chat with us about their and our lives, putting the world to rights.
However, last September when unexpectedly I found my partner lying dead, the Home Instead carer arrived at a critical moment, took over the situation, making sure that everything that could be done was done, and meantime I was taken care of.
I have been so lucky to have already been using Home Instead, as their service has continued smoothly and enabled me to go on living at home.

Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you for taking the time to let us know your experience, it means so much. And let me assure you it is an absolute pleasure and we were honoured to have had the opportunity to support and engage with your partner in his twilight and be there when you really needed help. It's the most trying of times and you know we are there for you as much or as little as you wish. Take Care

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Review from Ann B (Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience

All the carers were punctual, friendly, discreet, and helpful, very often anticipating my needs. They made me feel comfortable and reassured in their presence. They were willing to do any service I asked of them.

Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Fabulous Ann, It was a pleasure to support you and very happy you had such a good experience with us - I will pass this down to our team as it means so much to them to get great feedback. As discussed we are available should you need support in the future, you know where we are!
All the best,
Sean.

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Review from Philip B (Son of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience

We are so impressed with the standard of care my mother is receiving. My mother feels at ease and is well looked after both with personal care and generally managing around the house. Thank you to all the team.

Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you,
That is wonderful to hear and as we always say it's such an essential tool for other people considering Home Care to read reviews from the heart and to see how proud we are of the work we do and so very grateful to get good honest feedback. Equally, when we pass this response down to the team on the frontline they are empowered to continue their great work and feel rewarded by real critique. Thank you and Happy New Year!

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Review from R C (Wife of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience

Since our carer started to help us in October 2022 for one three-hour session per week, he has proved to be friendly, reliable and competent.
He is an excellent companion with a cheerful approach, and I cannot think of anyone better to be my carer.

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Review from V B (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience

Home Instead has covered the care needs for my father since leaving the hospital. I feel he is being cared for in the best possible way, by excellent and experienced carers. It has been a good experience for all involved.

Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you V B,
That is great to hear and so so glad your father and yourselves are happy with our service. It is our pleasure. Thank you so much for taking the time to inform us and interested parties as to your experience, invaluable.
Take care.

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Review from Sandra J (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience

Mother has three hours of care a day. We particularly like that mother has a main carer with two back up. This works well as mother has a touch of dementia and likes routine. Her carer is very kind and understanding. She's established a good relationship with mother and mother chats with her. The flat

is also looking good under her care.

Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you, Sandra, that is so good to hear and we are very happy we are living up to the family's and your Mother's expectations. We strive to offer something different and go the extra mile and it really helps us and future clients and their families to hear real-life responses and experiences from our clientele. We'd been talking for a while so we are so glad we all managed to organise the logistics to be your chosen Care Provider and that you are all happy. Having met your Mother and yourselves in the early stages of our discussions I know how proud she is and how much you all care for her and it is our honour to support you all. Best Regards,

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Review from Julia S (Father of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

The manager, who dealt with all the arrangements, came out to see us quickly. He was kind and polite and involved my dad in the decision making. He had lots of ideas that we hadn't thought of and had a solution for any problem or requirement.

Reply from Sean Phillips, Home Care Franchise Owner at Home Instead (Canterbury)

Thank you Julia,
It's great to hear feedback and to know our actions are effective and that we are offering the best outcomes for our clients. As we discussed we are always here for any future support.
Take care,
Home Instead Canterbury

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Review from Stephen L (Son of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience

People attending my mother are very timely and friendly - excellent.

I appreciate it is early days but I have reasonable confidence that the administration will improve. There have been a couple of gaps in the service but the communication to cover these in another way was timely so no issues were

experienced. I have yet to get the app working and I would have thought that I should have received some billing details by now.

Reply from Sean Phillips, Home Care Franchise Owner at Home Instead (Canterbury)

Thank you for your review and we are sorry you did not receive your billing but as discussed it was sent out at the time and we have re-sent it with receipt now confirmed. One of our team will be in touch right away to support you with logging on using the Care Management application.
Best Regards, The team at Home Instead Canterbury

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Review from Kiran W (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

I have been using this company since July 2021 and have been given consistent, good, care for my mum with good communication from the manager and his Care Manager.
They care about me too and there is always someone there to message and/or to talk to.

Reply from Sean Phillips, Home Care Franchise Owner at Home Instead (Canterbury)

Thank you very much and it has been and continues to be our pleasure. It has been great to see Mum going from Residential back home, against the odds and doing so well. Best Regards, The Team at Home Instead Canterbury

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