Lica Homecare

99 High Street, Lanark ML11 7LN
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9.6 6 Reviews
  • Lica Homecare, Lanark
Lica Homecare, based in Lanark, provides care and support to over 60s in their own homes in South Lanarkshire.

This enables people who need care and support to maintain their independence.

Respectful, trained care staff building a relationship with home care clients and their families in order to give a high quality care service.

Home care services include meal preparation, personal care, cleaning etc.

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Care Provided by Lica Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lica Homecare
  • Person in charge
  • Alyson Robertson (Registered Manager)
  • Admission Criteria
    • Adults 18 years and older

Funding & Fees Guide for Lica Homecare

  • Prices

  • £21.98-£22.48 per hour

  • Currently only take local authority clients. Prices are set by them.

Lica Homecare Reviews (6)

9.6

Lica Homecare has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Lica Homecare has 6 reviews.

Overall Experience

  • 6
  • 0
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Date Published

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Review from C W (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lica Homecare has been an absolute blessing for our family. Their care for my mum extends far beyond fulfilling her needs; they embrace our entire family with warmth and compassion. They take the time to genuinely listen, showing a profound understanding and placing the client at the core of every action.
Their support knows no bounds – nothing is too much trouble for them.
The consistency of their service is truly commendable, making each visit a highlight for my mum. Lica Homecare doesn’t just offer assistance; they create an atmosphere of comfort and trust. It's evident that their dedication is unwavering, providing invaluable support that has become an essential part of our lives. We're immensely grateful for their outstanding care.

Reply from Mark Delaney, Office Manager at Lica Homecare

Thank you very much for taking the time to post such a glowing review. We strive to deliver the best care possible and I will make sure to pass on your kind words to the team.


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Review from Andrew S (Son of Client) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lica Homecare have provided an excellent service, every day. Professional, friendly and attentive.

Reply from Mark Delaney, Office Manager at Lica Homecare

Thank you very much for the positive review. I will make sure to pass on your kind words to the team.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan R (Daughter of Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been with Lica Homecare for about 2 years now and in all that time we have had no issues whatsoever. Their level of care far exceeds any care company we have had in the past from the management team to the staff in the office to the carers who visit our home. Every single one of them goes out
of their way to make sure Dad has everything he needs, nothing is a bother for them. They don't just dish out medication and 'ping' some food and runoff, they always have time to chat and have a bit of banter with Dad and he enjoys their company very much! In the time leading up to Mum's passing all the staff went above and beyond to make things as easy as they could for us and were there for the whole family! swapping things around, dropping in, contacting us etc. And we were very grateful for their support!
The people at Lica Homecare aren't just 'carers' they are people who care! That is why we are delighted to have them as part of our family!
(Before Mum passed they spent a lot of time chatting to Mum and she was very fond of them).

Reply from Mark Delaney, Office Manager at Lica Homecare

That`s really good to hear. Thank you for taking the time to let us know how much our carers are appreciated. I will make sure to pass on your kind words to them.


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Management

Treated with Dignity

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Review from James W (Son of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been fantastic and listened to all my mother's needs from day one. She has problems with her nerves and has trouble with people she doesn’t know. The management understood this and took the time to help my mum get to know the care staff who would be in on a daily basis,
and they made sure she’s had the same carers from the beginning. The management attends themself if any shifts need filling to keep the same core of staff to stop my mother from feeling uneasy. I can’t thank them enough for the support and care they give my mother, they’ve become more like part of the family with a fantastic work ethic and ease of routine. It’s great to feel relaxed and know when I’m working, my mother is in good hands. Highly recommend it.

Reply from Mark Delaney, Office Manager at Lica Homecare

Thank you for the positive feedback. It is comforting to know you trust us to help look after your family. I will relay your kind words to the team.


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Review from Alan G (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely fantastic team of caregiving people. This company is in a different league when it comes to caring in your own home. Thanks very much to the whole team.

Reply from Mark Delaney, Office Manager at Lica Homecare

Thank you very much for submitting your positive feedback. Your kind words mean a lot to us and our Team.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian M (Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two personal visits per day, which are absolutely necessary, by interested carers. Friendly social interaction with attention to detail required by the individual. Very competent and consistent service. Telephone calls, in and outgoing, flawless. As required no names mentioned, but several members of
staff worthy of explicit praise. In a word, beneficial.

Reply from Mark Delaney, Office Manager at Lica Homecare

Thank you very much for taking the time post this positive feedback. We will pass on your kind words to the staff members.


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Care / Support

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Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Lica Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Lica Homecare is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lica Homecare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Lica Homecare

What Type of Services does Lica Homecare offer?

Lica Homecare offers Home Care.

How many Carers does Lica Homecare employ?

Lica Homecare employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lica Homecare to verify any information. View our terms and conditions. Lica Homecare has an Enhanced Service – more info.