KEPA Care Solutions Ltd

Abike House, 18 Hero Walk, Rochester ME1 2UZ
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9.6 8 Reviews
  • KEPA Care Solutions Ltd, Rochester
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Care Provided by KEPA Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • KEPA Care Solutions Ltd
  • Person in charge
  • Paulina Crosby-Bennin (Manager)
Are you the Owner/Manager of KEPA Care Solutions Ltd? View your Advertising Options

KEPA Care Solutions Ltd Reviews (8)

9.6

KEPA Care Solutions Ltd has a Review Score of 9.6 (9.604) out of 10, based on 8 reviews in the last 2 years. Over all time KEPA Care Solutions Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
0
8
8
0

Review from N E (Son of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at KEPA Care Solutions is excellent, the staff are friendly, they are approachable and always helpful. KEPA home is in good condition and is always clean. There are lots of activities and events, it does feel more like a real home than many other places and I am so happy.

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Review from Sara K (Mother of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from this provider, always has my son's needs at the forefront of everything and if I have a query they are always on hand to help with any issues I have. My son has lived with Kepa for 2 years nearly and he enjoys the interaction with the other housemates.

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Review from B S (Father of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff is friendly and looking after the client. The client is going and spending time with the staff. The staff is changing him and providing him with the food which we are sending with my son. He stayed there from morning until 16.00 hours.

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Review from Kehinde A (Mother of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Kepa Care has been excellent. They have been able to understand my daughter's needs and meet her needs accordingly. The staff and management are brilliant and very responsive to any issues.

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Review from D W (Father of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been with KEPA Care since 2021 and the management and staff have given him high-quality therapeutic care.
Communication between the staff and management with my wife and I has been exceptional and they have built up a great relationship with my son who thoroughly enjoys his time being there.
The
staff always seem happy and well motivated and it's clearly well run.
The team are led by a highly qualified social worker who has a passion for care and doing it the right way.

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Review from Ana Maria H (Mother of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to share my exceptional experience with Kepa Care Solutions in caring for my son. From the moment we engaged with their team, it was evident that they are dedicated to providing top-notch care and support.
The staff at Kepa Care Solutions are highly professional, compassionate, and attentive.
They took the time to understand my son's specific needs and tailored their services accordingly, considering his emotional and psychological well-being. The level of personalised care they offer is truly outstanding, ensuring that my son feels valued and respected.
Communication with Kepa Care Solutions has been seamless. They are always responsive and willing to go the extra mile to address any concerns or adjustments needed. Their commitment to transparency and clarity has been incredibly reassuring.
Therefore, I recommend Kepa Care Solutions to anyone in need of reliable, compassionate, and professional care for their loved ones.

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Review from Katja B (Mother of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has lived in the property for the past two years and I can hand of heart say, that's his home. The staff are warm, friendly, patient and knowledgeable. They genuinely go above and beyond, nothing is too much trouble for them and most importantly they do it all with smiles on their faces. My son
has a timetable of interesting, exciting and educational activities that he enjoys (it's all very client-centred and individual). The residents aren't all lumped together and shipped about, instead, the staff carefully considers which activities each client/resident benefits from and enjoys. My son has challenging behaviours, yet the staff are there every step of the way keeping him and others safe, reassuring him. They all know him and genuinely care for him. The management is always there, supporting not just the staff, but us as his family. This home has been a lifesaver not just for my son, but us as his family. He's very happy and that's all thanks to Kepa Care.

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Review from Ruzina A (Mother of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

He really enjoyed it because he got to do fun trips and activities while he was there. His independence had got a little improved and I'm proud of that. He really enjoyed it. Hope everything is ok because he really enjoyed it there.

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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for KEPA Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for KEPA Care Solutions Ltd is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) ) ÷ 46 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KEPA Care Solutions Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about KEPA Care Solutions Ltd

What Type of Services does KEPA Care Solutions Ltd offer?

KEPA Care Solutions Ltd offers Home Care.

How many Carers does KEPA Care Solutions Ltd employ?

KEPA Care Solutions Ltd employs 2 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KEPA Care Solutions Ltd to verify any information. View our terms and conditions. KEPA Care Solutions Ltd has a Basic Service – more info.