Unikcare Solutions

2-4 Kensington Road, Morecambe LA4 5LX
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9.4 20 Reviews
  • Unikcare Solutions, Morecambe
The team at Unikcare Solutions have the goal to deliver the best possible care and customer support in their domiciliary care service.

They take pride in ensuring that people have the opportunity to receive high-standard care in the comfort of their own homes.

Unikcare Solutions covers all areas in Lancashire, Cumbria, and other surrounding areas

The wide range of services Unikcare Solutions provides includes: dementia care, elderly care, end of life care and many more

Staff at Unikcare are empowered to provide the same quality of care as they would provide to their own families

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Care Provided by Unikcare Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Daka Family Ltd
  • Person in charge
  • Mildred Daka (Manager)

Unikcare Solutions Reviews (20)

9.4

Unikcare Solutions has a Review Score of 9.4 (9.356) out of 10, based on 10 reviews in the last 2 years. Over all time Unikcare Solutions has 20 reviews.

Overall Experience

  • 15
  • 4
  • 0
  • 0
  • 1

Date Published

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10

Review from E F (Sister of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unikcare Solutions provided care for my sibling A, supporting them despite numerous challenges and worked very hard to build a relationship with them and improve their situation. The carers were kind, supportive, thoughtful and respectful both to my sibling and to myself whenever I had cause to speak
to them. Well done and I wish you every success in the future

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Review from John V (Son of Client) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional, dependable care throughout Mum's long illness, allowing her to remain comfortable and safe at home.
We are especially grateful for the care and support given to both Mum and us, her family, during her final days.
It helped so much in such difficult times.

Reply from Smart Daka, Director at Unikcare Solutions

Thank you very much we really appreciate your honest feedback. This positive feedback helps us get the continued motivation to help those that are in need of our services. Thank you very much.


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Review from Joyce B (Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a service user and very pleased to say that I have a team of very good carers who have been helping me over the past 8 months. They are punctual, pleasant and attend to my needs. I am pleased to have them in my home and for their help.

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Review from I B (Partner of Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.
On-time every visit.
Friendly staff.

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Review from S T (Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely untenable. All bar one of the staff are incompetent. Again I was having a hypo and the carer just didn't know what to do. I struggled to get my gluco gel and it took a whole hour before I came around well enough to eat my evening meal. I have repeatedly asked the manager who palms it off
to the care group leader to teach them how to respond to a hypo/hyper. The carers always act incredibly surprised when I ask them to do something. Even something as simple as stirring the soup, heat again to make sure it's piping hot. Or please mop the floor after my shower. How about washing my favourite mug, rinse off the soap instead of creating scum in my drink. Pizza boxes can't be recycled. Empty bins if full. Empty the bin! Pick up paper from the floor where I've miss aimed and it didn't reach the recycling box. My arms are the weakest part of my body and my throw is about an arms length in front of me! I still don't know how many hours I'm owed, so I can't arrange a trip to the gym.

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Review from M S (Wife of Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home from hospital on end of life care. Two carers, four times daily and one overnight were needed. Unikcare was the only agency able to supply this. The carers were always on time. They were efficient in their work and so kind and reassuring to my husband and myself. I cannot speak
highly enough of these wonderful and dedicated people.

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Review from Elizabeth G (Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most wonderful, caring people. Always excellent help and care.

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Review from W W (Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just getting used to this invaluable service Unikcare Solutions provide. Unique is the only word to describe the staff at Unikcare Solutions. I can't thank the staff enough for their valued time and effort they put into their work. I have also seen an improvement in my own mental health recently.
Waffles all around and coffee for a birthday treat, you should never have to work on your birthday.

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Review from Heather B (Sister of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went abroad and recruited them for my brother for one week. He only really needed checking on. They provided excellent service, turned up on time, very pleasant staff, will use again in the future if required.

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Review from Ken Y (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in my instance have been excellent. Prompt and reliable in all instances. The carers were helpful and pleasant in their work giving a relaxed feeling to their job to make me feel comfortable and secure doing anything. I could not say too much for their work and care.

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Review from Deb J (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Unikcare team stepped in when my mum's previous carers let her down. They visited her in the evening and then seamlessly took over the next day. The team were professional, kind and caring in very difficult circumstances. My mum's needs were very complex but the carers were never phased and always
thorough and gentle. I can't thank them enough!

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Review from Y A (Friend of Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care. Lovely people. The change in a month's care has meant that has left his flat for a walk for the first time in years. Their calm way of care has changed the anxiety that was there before. I cannot praise enough.

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Review from Jill L (Daughter of Client) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Unikcare team are by far the best home carers we have ever met. The initial needs assessment was accurate was taken into account. The carers are prompt, thorough and never seem rushed. They are all kind and take their work seriously - they genuinely seem to care about the comfort and well-being
of the client and go above and beyond the basics. All the team are gentle with the client and very clean and neat in everything they do. We are very pleased that we found Unikcare and hope we can continue with the same team.

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Review from Graham G (Client) assisted by family/friend published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is excellent, but the times of the visits are not always the same.

Reply from Smart Daka, Director at Unikcare Solutions

We really appreciate the participation of our service users in the review process, without them we would not be here, doing what we are doing today. So we would like to thank those who had sacrificed their time, taking part in our reviews.


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Review from Noreen V (Client) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using Unikcare Solutions since March, when I started to need some extra help and support at home during my 6-months of outpatient chemotherapy. They provide me with four visits a day, using a small, friendly, professional and caring team of lovely ladies. They are all reliable and punctual,
and adaptable to my changing requirements for meals, medications and personal care. They are really helping me through a difficult time with humour and kindness.

Reply from Smart Daka, Director at Unikcare Solutions

We do appreciate the participation of our clients in the reviews and would like to thank them for their contributions. Their reviews give us some positive motivations and encouragement.


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Review from Derek G (Client) assisted by family/friend published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving care company in February this year, I have noticed and dramatic change in the quality of care I receive (you only realise when you have something to compare it to). With Unikcare, they are professional, friendly, genuine and thorough in all they do. I am so thankful to them and appreciate
all they do.

Reply from Smart Daka, Director at Unikcare Solutions

We really appreciate the response/reviews from our service users, and we are very thankful. Their reviews encourage us to continue putting more and more effort into improving our care.


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Review from Terry H (Husband of Client) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic. Treat my wife with love and care.

Reply from Smart Daka, Director at Unikcare Solutions

We really appreciate all the reviews from our service users.


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Review from J F (Daughter of Client) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, professional staff. Keeping the team small, that works with Mum, helps with her confidence.

Reply from Smart Daka, Director at Unikcare Solutions

We really appreciate the time and commitment taken by our clients to participate in the reviews.


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Review from Alice C (Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

Reply from Smart Daka, Director at Unikcare Solutions

Definitely, we really enjoy working with our clients, very happy with their reviews.


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Review from D B (Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has kept their promise to maintain carer continuity. This is important because the client, my husband, has dementia. Complete a monthly care plan review in person. Staff always arrive on time wearing PPE., are always polite and ensure that they interact with the client, despite his communication
difficulties. Go above and beyond designated tasks.

Reply from Smart Daka, Director at Unikcare Solutions

We would like to thank our clients for affording us the opportunity to work with them. We really appreciate their reviews because these encourage us to continue working harder for all people whom we work with.


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Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Unikcare Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.456 for Unikcare Solutions is calculated as follows: ( (43 Excellents x 5) + (8 Goods x 4) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 57 Ratings = 4.456

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unikcare Solutions is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Su

Su King

Job Title: Senior Care Coordinator

Joined: 2023

Su is our Senior Care Coordinator


She plays an important role involved in the care of our service users and their families. Su is responsible for supervising the care by bringing together the different specialists whose help the clients may need. Su is also responsible for monitoring and evaluating the care delivered.


Given the wide remit of the job, Our senior care coordinator’s responsibilities and regular duties can be quite varied. Each piece of work she begins by meeting with the service user and family members to discuss the needs of the individual, the services available to them and the help they want.


Following the meeting, the care coordinator will then draw up a care plan. Once this is created, she is responsible for ensuring that services are delivered appropriately.


Chloe

Chloe Thompson

Job Title: Office Coordinator

Joined: 2022

Hi I am Chloe and I work for Unikcare Solutions as an Office Coordinator and Administrator


I am a hard-working, task-driven professional with experience in Waitressing, Sales and Marketing and Administrative work.


As the admin department, we oversee staff within our agency serving patients at home. We assist in hiring and managing nurses and other healthcare staff who provide services to clients in the comfort of their own homes or non-clinical care environments. We make sure to adhere to guidelines on quality of care and make sure to stick to organisational standards. We also assist in budgeting, resource planning, organisation of files and development and implementation of care plans for patients.


Mellania

Mellania Daka

Job Title: Senior Administrator and Physiotherapist

Joined: 2021

Hi, My Name is Mellania and I work as Senior Administrator at Unikcare Solutions.


I am also a qualified Physiotherapist


As the admin department, we oversee staff within our agency serving our service users at home. We assist in hiring and managing nurses and other healthcare staff who provide services to clients in the comfort of their own homes or non-clinical care environments. We make sure to adhere to guidelines on quality of care and make sure to stick to organisational standards. We also assist in budgeting, resource planning, organisation of files and development and implementation of care plans for service users.


Mick

Mick Curwin

Job Title: Competency Coordinator and Trainer

Joined: 2023

Mick is our Training Coordinator, or Learning Coordinator is responsible for training our internal staff in compliance with the company’s annual training plan. His primary role includes identifying training needs, preparing training materials and conducting training programmes.


His roles include:
- Creating relevant in-house training programmes and resources for staff.
- Selecting the most appropriate training methods and activities.
Performing needs assessment to identify knowledge gaps and areas in need of improvement.
- Providing vital information about training sessions and informing personnel about available training.
- Liaising with management and customer service to create annual training plans.
- Researching and recommending new training techniques to HR, creating the curriculum and updating it to reflect developments within the industry.


Frequently Asked Questions about Unikcare Solutions

What Type of Services does Unikcare Solutions offer?

Unikcare Solutions offers Home Care.

How many Carers does Unikcare Solutions employ?

Unikcare Solutions employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unikcare Solutions to verify any information. View our terms and conditions. Unikcare Solutions has an Enhanced Service – more info.