What Type of Services does Willow Wood Care Ltd offer?

Willow Wood Care Ltd offers Home Care.

How many Carers does Willow Wood Care Ltd employ?

Willow Wood Care Ltd employs 12 carers.

Willow Wood Care Ltd, Yorkshire Childrens Centre, Brian Jackson House, 2 New North Parade, Huddersfield, West Yorkshire HD1 5JP

Review from Mohammed K (Friend of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience

Beware of this company completely misleading the care manager comes in, promises that care workers will do everything. As soon as they start care workers are going in for 15 mins walking back out and yet they are charging my friend 45 mins. They do very little work most of them are foreign so it is

difficult to understand what they are saying and my friend found it very difficult to communicate with the staff. At the moment waiting for the company to provide me with a list timings when each care worker has gone in and what jobs they have done. There is no folder everything is done electronic. I would recommend if people are looking in to home care they choose another provider. I have had to stop them twice from going to look after my friend as we are not happy with their services.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you for taking the time to bring your experience to our attention. The ethos of the organisation is to respect the wishes and feelings of each individual with a person-centred approach. Your friend has capacity to make decisions surrounding his care delivery to include refusal of care tasks and asking carers to leave before the allocated time slot expired. We are very proud of our multicultural care team, who speak many different languages. I can confirm that all the team share a common characteristic, English is their first spoken language. Most organisations work fully electronically now to ensure client information is protected and this remains at the forefront of all sectors not just care. During the 10 days we delivered care, the decision made to stop the care was not our clients as was discussed with professionals involved. Your friend provided positive feedback and therefore the care continued. We are very sorry that you feel the experience did not meet your expectations.

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Review from Mark M (Son of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience

I would like to thank everyone at Willow Wood that have been involved with my 87 year old mother's care.
When she was discharged from hospital, we realised that she needed assistance, as Mum needed some personal care which was not appropriate for me to administer.
The proprietor came out to do an

initial assessment and took into account my mum's wishes and needs.
The staff are friendly and efficient, in an ideal world it would have been nice to have the same staff allocated but this isn't possible.
Mum has got to the stage now where she is able to do her morning routine independently, which is thanks to all the carers that have been involved in her rehabilitation.
I would highly recommend Willow Wood for your care needs.
Lovely people who do care.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review Mark. It has been a pleasure to work with your mum and assist her to be able to meet her care needs independently once again!

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Review from Z M (Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience

As a 20 year old having young carers is important for me; and they brighten my day and make me laugh while still maintaining a professional state. The staff are so kind, caring and supportive. While I've been a client of this company I've felt my care and needs have been taken seriously and I honestly

hope I can stay with its company while I need them.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review. It is a pleasure to assist in meeting your care needs and I think you brighten their days just as much as they do yours!

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Review from Andrea L (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience

The manager at Willow Wood Care provided a care package for my mother in the months before her declining health determined the need to move from her own home into a nursing home. My mother's needs were always the priority, and her own preferences were always taken into account when planning the care

package. The manager and the team encouraged Mum's independence and were respectful, encouraging and brightened Mum's day when she was no longer able to leave her home. The team were unfailingly honest, punctual and happy to provide a range of care services. The manager's personal commitment often went beyond all reasonable expectations from a professional service of this nature, and our family will always be grateful to her.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for your kind words! We were privileged to assist your mother throughout her time with us, and so pleased we played a part in brightening her days.

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Review from Kristina N (Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience

A thorough home and needs assessment pre-surgery by the proprietor who is the most empathetic wonderful soul. I am a lone female in my late 50s and wanted support to cover all post-surgery eventualities. She liaised with the hospital to coordinate my discharge and care needs which is so valuable when

you are in a vulnerable condition. I had 2 visits a day with 2 weeks care with a maximum of three punctual beautiful female carers as requested, mainly the same one. My care needs fortunately turned out to be basic but they were always very obliging with my varying assistance requests. Interim phone checks and a lovely heartfelt post-care call. Such a reassurance and recovery aid to have this wonderful care in place. I would certainly call upon Willow Wood again should I require competent backup during any illness or future surgery.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much Kristina for your kind words! We were privileged to assist you at that very difficult time and play our part in your amazing recovery.

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Review from Kirsty M (Daughter of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience

All I can say is I don't know where I would have been without them!! They stepped in at such short notice to help me look after my mum when she was released from hospital, all the staff including management are lovely, will do anything they can to help make things easier, and make their care package

so catered to the individual! Willow Wood also look after my son who is 20 years old! They literally catered for both him at 20 and my mum at 72! Giving each what they required and going above and beyond stepping in when I couldn't manage. Thanks so much for your help and I would definitely recommend.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Many thanks for your kind works Kirsty! It was a pleasure to help you at this difficult time.

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Review from C R (Granddaughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

I've been very pleased with how much care and dignity my nanny has been shown by the team at Willow Wood Care. When Nanny has needed medical attention they have been brilliant at chasing up the doctors to ensure that Nanny gets seen quickly which is a massive weight off my mind to know that they care

about Nanny's health as well as assisting with needs such as personal care and preparing meals.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review. It is a pleasure to work with your nanny and assist in all the care needs which are required.

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Review from S M (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience

I have really started to make progress in my health, thanks to the Willow Wood care team. They have always been polite and freely engage in conversation with myself.
The team are always punctual and if I do have any other appointments that would impact on arrival time, they are happy to accommodate

my visits.
Overall, I would like to take this opportunity to express my gratitude and appreciation for the care I receive.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review. You are of course very welcome regarding your kind words of gratitude and appreciation. It is a pleasure to work with you and assist you in reaching your goals.

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Review from Claire W (Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience

After a serious break on my right leg and two weeks in hospital, I was finally discharged with a care package to support me and my family. I must say, I was a little apprehensive for many reasons. However, I realised it was very much needed having been confined to one room, requiring help for toilet

needs and being unable to do simple tasks such as making a cup of tea (never mind making a meal). The team arrived and I was instantly put at ease by the manager, who introduced herself and her team that would be with me for the duration. Overall, I have received a high quality of care. The team are very professional, helpful, respectful and very supportive in so many ways; sharing their observations on the smallest improvements on my mobility or lifting my mood on the days I feel a little low and not forgetting chocolates, flowers and a card for my birthday. One very happy and lucky service user. My care continues until my mobility and independence returns.
Willow Wood Care are amazing.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review. It is a pleasure to work with you and assist you on your road to a full recovery.

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Review from Gill W (Daughter of Client) published on 4 October 2022
Submitted via Website • Report

Overall Experience

Willow Wood's services are directly supporting Mum with several half-hour care visits each week and at the same time giving Dad those small breaks from her full-time care. The carers are flexible in the type of help they'll provide and Mum really enjoys their visits.
The management is incredibly

supportive and has indicated that they'll be able to accommodate a short-term change to the existing care plan when Dad goes into hospital for an operation, during which time Mum will have to go into a care home. We're hoping that Willow Wood's care visits can temporarily switch over to Dad once he's out of the hospital, to help him get back on his feet and get Mum back home as quickly as possible.
How wonderful that the care staff have asked if they could be allowed to visit Mum in the care home, no charge, but purely because they are carers who really care and have formed a genuine bond. We really couldn't ask for more.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review. It is a pleasure to work with your mum (and soon dad) and assist in all the care needs which are required.

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Review from Nicole C (Granddaughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

Could not ask for better carers for my nan, they all go above and beyond to make sure my nan's needs are completely met. All of the care workers have been so genuine. The manager really does make sure she provides the best top-quality care.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review. It is a pleasure to work with your nan and assist in the care needs which are required.

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Review from J C (Son of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience

As a family, we class ourselves as extremely lucky to have found Willow Wood Care. We were at crisis point with my Father's care needs, and the support, care and attention to detail we have received has been and continues to be second to none. We have very high standards as a family and were entering

into this next phase of my Father's care with extreme caution and worry, expecting to have to make sacrifices regarding the levels of care that we were going to receive from an external supplier, but that has not been the case at all. They respect the fact that they are a visitor in your home, they listen to how things have worked in the past and offer suggestions and tips from their experience to help going forward, along with offering support for the immediate family. They have a great bedside manner and show a great deal of empathy, but most importantly they deliver without dehumanising the patient, which is very important for us as a family.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Thank you so much for the wonderful review. It is a pleasure to work with you all and assist in the care needs which are required.

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Review from Michelle W (Wife of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Willow Wood Care has been amazing with my husband and they have kept him out of hospital since December. He is fine with the carer and trainee, they provide excellent customer care and they are doing an excellent job with my husband.

Reply from Shahida Karim, Registered Manager at Willow Wood Care Ltd

Hi Michelle. Many thanks for your review, greatly appreciated!

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