Anglian Care Chelmsford

112 Springfield Road, Chelmsford CM2 6LF
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8.9 7 Reviews
  • Anglian Care Chelmsford, Chelmsford
Anglian Care Chelmsford provides compassionate care services in people's own homes.

Home care provided includes personal care such as help getting in and out of bed, dressing, dementia care, disability care and assistance with medication, cleaning, shopping and travel to appointments.

Trained staff give people the support they need.

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Care Provided by Anglian Care Chelmsford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Other Care Provided
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Hassan (Manager)

Funding & Fees Guide for Anglian Care Chelmsford

  • Prices

  • Our private rate is £19.40 for 30 mins, £23.40 for 45 mins, and £28 for one hour.

Anglian Care Chelmsford Reviews (7)

8.9

Anglian Care Chelmsford has a Review Score of 8.9 (8.917) out of 10, based on 7 reviews in the last 2 years. Over all time Anglian Care Chelmsford has 7 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 1
  • 0

Date Published

7
0
6
7
0

Review from Rodney B (Mother of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have to thank two carers in particular for their amazing support to my mother and me and for their concerns, advice, and support, above and beyond what was expected. They dealt with everything thing from personal care, support, and organising District Nurses.
I was struggling as a son with personal
care myself but they empowered me knowing they were there. Thank you ladies much appreciated.
I must mention another carer too he was here offering full care and support, what a lovely young gentleman. Feel blessed that you touched our lives.

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Management

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Value for Money

Review from Christine B (Wife of Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with service given.

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Review from G G (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I started having this care, I've been treated well, all the staff have been friendly, very caring and helpful. I've met so many lovely staff throughout their visits. Thank you.

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Review from D P (Daughter of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care Chelmsford has been coming to support my mum for over one year. The staff have been good.

Reply from Rosie Collier, Workforce and Community Lead at Anglian Care Chelmsford

Thank you for your review! We will pass this on to our team.


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Review from Patricia D (Client) assisted by family/friend published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I began receiving carers from Anglian after a horrible experience with another firm.
Anglian are reliable, efficient, and professional. All of the carers are lovely and carry out their tasks whilst treating me with dignity and compassion.
They are all really friendly and I look forward to their visits.
Whenever
I have any concerns they are dealt with instantly by the excellent management team.
I cannot recommend them highly enough.

Reply from Rosie Collier, Workforce and Community Lead at Anglian Care Chelmsford

Thank you for your kind review. We are lucky to have such an amazing team and we are glad you feel supported in the service you receive. Your comments will be passed on to our team.


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Review from S M (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So thankful for the expereince the carers have added to make my life easier. Helpfulness and kindness can mean the world when you have limited mobility.

Reply from Rosie Collier, Workforce and Community Lead at Anglian Care Chelmsford

Thank you for your review! Your feedback is appreciated and will be passed on to our care team.


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Review from Emma-Jane T (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Most of the carers are compassionate, caring, and professional. It's very clear that Anglian Care are incredibly lucky to have such good team members - they should be very thankful for that. My mother, unfortunately, passed away last month and although she had suffered a life-changing stroke, it was
an unexpected passing. The carers on duty were incredibly helpful and empathetic with both my mum and myself. I truly believe that it takes a certain kind of (wonderful) person to do the job that they do. However, I have had no wishes of sympathy (or even a phone call) from the head office or owner. I have however been challenged with insensitive harassment over and over for the outstanding balance owed by my dead mother. I have continually explained that when my mother's estate has been settled, the payment will be made. The contract was solely with her and my hands are tied. They now insist that they will be charging for late payment! Care? Really?

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Current Review Score: 8.9 (8.917)

Overview of Review Score

The Review Score of 8.9 (8.917) out of 10 for Anglian Care Chelmsford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.317 for Anglian Care Chelmsford is calculated as follows: ( (25 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 41 Ratings = 4.317

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care Chelmsford is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Rebecca Hassan

Job Title: Registered Manager

Joined: 2016

Hello All!
I am Rebecca and I am the Registered Manager here at Anglian Care.


I started with Anglian Care in October 2015 as a member of the care team. Over the years I have completed various qualifications and training schemes in order to work up to this role.


I am responsible for ensuring the services we provide are compliant in relation to the fundamental standards.
I feel passionate about providing the best possible person-centred care, and ensuring our team feel happy and supported.


Please feel free to contact me to find out more information about Anglian Care!


Frequently Asked Questions about Anglian Care Chelmsford

What Type of Services does Anglian Care Chelmsford offer?

Anglian Care Chelmsford offers Home Care.

How many Carers does Anglian Care Chelmsford employ?

Anglian Care Chelmsford employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anglian Care Chelmsford to verify any information. View our terms and conditions. Anglian Care Chelmsford has an Enhanced Service – more info.