Home Instead (Dundee & South Angus)

Office G Market Mews, Market Street, Dundee DD1 3LA
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8.8 5 Reviews
  • Home Instead (Dundee & South Angus), Dundee
Home Instead can provide support to you and your loved ones in-order to ensure they live longer, happier and more independent at home.

Home Instead Dundee and South Angus offer Companionship, Home Help and Personal Care services.

Their CAREGivers are matched to clients' interests and hobbies and because they are handpicked for their caring heart, they quickly become the faces clients come to love and trust.

When it comes to care, there's no 'one size fits all' approach, so they don't offer one. What they do is personal, tailored, flexible and it's adaptable as needs change.

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Care Provided by Home Instead (Dundee & South Angus)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Natacha Padgett (Registered Care Manager)

Funding & Fees Guide for Home Instead (Dundee & South Angus)

  • Prices

  • We are happy to discuss our fees and any further information with you directly

Home Instead (Dundee & South Angus) Reviews (5)

8.8

Home Instead (Dundee & South Angus) has a Review Score of 8.8 (8.778) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Dundee & South Angus) has 5 reviews.

Overall Experience

  • 5
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Date Published

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Review from J M (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring to my mum. She feels very comfortable with them. They always contact me if there is a problem and I like the way I can see what has happened each day. I would like them to make sure her flowers and plants have water that’s the only slight query I have. She does
not like to ask them to do things.

Reply from Asif Aziz, Owner at Home Instead (Dundee & South Angus)

Thank you for your review. I am glad Mum feels comfortable around the carers and I will get a member of the team to contact you regarding the watering of plants.


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Review from Jenny M (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I used Home Instead to provide care for our 94-year-old mother who has Alzheimer’s Disease. They provided care for nearly 2 years.
From the first contact with this company, we knew this was the company we wanted to provide care. They listened to what Mum required and helped us plan a
care package. We also liked that the minimum time provided to deliver care was an hour, where as other care providers it was just 30 minutes. The care provided was exceptional and all staff employed by company showed compassion and understanding of Mum's needs. Mum wasn’t too keen at first to have carers coming to the house but very quickly, due to the carer's understanding of her needs, she accepted the situation and enjoyed their company. There was also consistency with staff attending. With the support of the company, Mum managed to stay at home for 2 years before going into a care home and we as a family are forever grateful for this. I would highly recommend Home Instead as a care provider.

Reply from Asif Aziz, Owner at Home Instead (Dundee & South Angus)

Thank you for your review, we are very grateful in you trusting us with mums care. We aim to make sure our clients are put first and treated like family. We were Honoured to be able to help keep mum at home and build a relationship with her.


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Review from G S (Wife of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are delighted with the care he receives from extremely competent staff. We have been with this provider for almost a year. It is the 5th provider over 7 years and is the best yet. The staff are exceptional and organising the set up was fairly straightforward. My husband has complex
health conditions and the staff have been specially selected to support.

Reply from Asif Aziz, Owner at Home Instead (Dundee & South Angus)

Thank you for your kind words. We always aim to ensure clients are put first. The Care Professionals who visit have done an amazing job in building a relationship.


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Review from Diane P (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company saved me when I didn't get help through council services as there were no available carers.
They helped support me with both parents who have dementia. My mum wasn't letting anyone in her house and they helped me by planning the best way to approach things. I had online meetings in the
evening with a dementia expert and the manager to help me understand how best to help and approach things.
The standard of care was exceptional and was so friendly and helpful. Nothing was a problem they supported me fully.
If you want a company that will genuinely help you and work with you I cannot recommend them enough.
I used their services for a year until my parents went into care, this gave my parents another year at home.
They did everything they said they would do and more, from putting the bins out,cooking home-cooked meals, putting shopping away, cleaning floors, hoovering, washing, car trips to visit brother for barbecues, and accompanying me so I could take them out for tea.

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Review from Carolyn J (Daughter of Client) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and staff enough. From day one we were met with a very professional, caring and compassionate company who clearly do what they say - make care personal and tailored to the individual. Over the eight months we had Home Instead there was mutual trust, respect and sharing
of experiences and information - true teamwork. Our opinions and wishes were always taken into account and advice was always forthcoming when sought. a strong bond developed as well as a feeling of being one big family. Home Instead went above and beyond to give my mum the best care possible and were an excellent support to me. I am extremely grateful to everyone at Home Instead.

Reply from Ashleigh McIlravey-Davidson, Care Coordinator at Home Instead (Dundee & South Angus)

Thank you Carolyn for your kind words. It was a privilege caring for Mum, we truly felt like family.


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Current Review Score: 8.8 (8.778)

Overview of Review Score

The Review Score of 8.8 (8.778) out of 10 for Home Instead (Dundee & South Angus) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Home Instead (Dundee & South Angus) is calculated as follows: ( (14 Excellents x 5) + (4 Goods x 4) ) ÷ 18 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Dundee & South Angus) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Adequate

(3)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Asif

Asif Aziz

Job Title: Owner/Director

Joined: 2021

I have had a career in the Banking industry. While I fully enjoyed the corporate world, I have always wanted to be able to make a difference in people’s life via Community Care. My passion to support individuals to remain in their own home’s safely and with dignity has come from me being a young carer for my mother. With my father passing away when I was 12 I became the carer for my mum. Having gone through my mum's journey with her it has made me fully understand the value of dignity, and know the importance an individual needs to have a purpose and not to feel a “burden” which we all know a loved one is never seen as. In order for an individual to have a purpose they have to own their independence and Home Instead supports an individual to maintain this by supporting them to remain in their own home safely. I have experienced first-hand the challenges families face when trying to navigate the care system and the impact of poor quality care. I believe there is a better way, and this prompted me to start Home Instead Dundee & South Angus. My role is to grow the business ensuring my own values are maintained, and we provide a 100% client centric care without compromise. I am supported by Lori-Anne our Care Manager, Ashleigh our Care Coordinator and a fantastic team of CAREGivers


Natacha

Natacha Padgett

Job Title: Care Manager

Joined: 2023

Care Manager For Dundee & South Angus, lot of experience with mental health and helping keep people at home safe.


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Yvonne Dolan

Job Title: Office Co-Ordinator

Joined: 2021

Office Co-Ordinator for Dundee & South Angus.


Sue

Sue Grant

Job Title: Trainer

Joined: 2022

I have worked in care for 30 years and started working in my girl's primary school with children with additional support needs. Most of my background is in learning disabilities and Complex needs but have supported young people with drugs, alcohol and behaviour issues and later individuals with Dementia.


Melissa

Melissa Forster

Job Title: Recruiter/Scheduler

Joined: 2024

I have experience caring for a parent from a young age so understand both sides of care, I love to make a difference in people life's and love helping people find a career that they can make a difference in.


Frequently Asked Questions about Home Instead (Dundee & South Angus)

What Type of Services does Home Instead (Dundee & South Angus) offer?

Home Instead (Dundee & South Angus) offers Home Care.

How many Carers does Home Instead (Dundee & South Angus) employ?

Home Instead (Dundee & South Angus) employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Dundee & South Angus) to verify any information. View our terms and conditions. Home Instead (Dundee & South Angus) has a Premium Service – more info.