What Type of Services does Home Instead (Coventry South) offer?

Home Instead (Coventry South) offers Home Care.

How many Carers does Home Instead (Coventry South) employ?

Home Instead (Coventry South) employs 20 carers.

Home Instead (Coventry South), 20 Ensign Business Centre, Westwood Way, Westwood Business Park, Coventry, West Midlands CV4 8JA

Review from Clare M (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience

I cannot thank Home Instead enough for their respectful and tender care of Dad and their sensitive support of Mum over his last few weeks.
My Dad needed home care from discharge from hospital, mid-2024 until his death late October - initially, this was provided by another agency appointed by the

NHS/Coventry Social Services. We heard about Home Instead through a personal recommendation from an old family friend and neighbour who was already a client. Home Instead was able to offer a higher, more holistic level of care to both my parents over this very difficult time. They were compassionate, professional and a huge support to me in navigating the nightmare of the current healthcare/social care system offered to elderly dementia sufferers. With their support, Dad passed away peacefully at home as he would have wished.
I look forward to reengaging Home Instead to support Mum living alone at home when the time is right.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you so much for the lovely review, it was a privilege looking after your dad and getting to know your mum. I will pass it on to the team. We look forward to seeing you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip B (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience

My mum had care from Home Instead for the past two and a half years until she passed away. Their excellent care that went above and beyond enabled her to stay at home which was her main wish. My mum had other carers in the past but they were nowhere near to the standard of this team. Through these excellent

carers my mum's personal needs were taken care of to a high standard and she was treated with dignity at all times. My mum looked forward to their visits and that included the management staff as nothing was too much trouble, we all think of them as part of the family. We were informed at all times if they felt Mum was unwell or had bed sores so we knew straight away to contact the doctor. Once Mum became bed-bound and under Palliative Care their help ensured she carried on staying at home as was her wish. On behalf of my mum and the rest of the family we thank Home Instead with all of our hearts.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you so much for your kind review, it was a privilege to look after your mum, we will miss you all. I will pass on your feedback to the team who I know will be touched by your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Daughter of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience

We were recommended Home Instead through word of mouth and were not disappointed at all with the service and care they showed my mum who has Dementia. The care and empathy of the team that visited my mum were second to none. Mum enjoyed the visits too and loved her chats with them, if we hadn't got

to the point of Mum needing 24-hour care we would have 100% stayed with this fabulous company. We can't, as a family, thank you all enough.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you for your lovely review of our service, It was a privilege to care for your mum. We send our love and hope Mum is settled into her new home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia M (Daughter of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience

My sister and I cannot thank the care manager and her team enough. Our 95 year old mum has been treated with kindness and respect. The carers take the time to chat and provide companionship, while they also go "above and beyond" to help with household duties, including shopping. Their help has been

invaluable.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you for your lovely review, I have passed this on to the team. We hope that Mum settles in her new home, we will certainly miss her and have enjoyed the time getting to know her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D J (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience

I have found Home Instead carers to be such a great help, they are very supportive, on time with a cheerful smile and nothing is too much trouble for them. They are happy to do a variety of jobs which may vary from day to day, as well as helping me to have a shower. I have already recommended them to

some of my friends. The management is very efficient too.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you so much for your lovely review. I will pass it on to the team who will be thrilled with the feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

We have been working with Home Instead since March. At our Assessment meeting, we set out our hopes and goals for my husband to gain as much independence with his personal care as possible and to improve his mobility and stamina.
The staff have been brilliant, they arrive when agreed and have worked

with my husband - with humour, empathy and conversation- allowing him his dignity and encouraging him to do as much as he can for himself.
It is with some sadness that we have said 'goodbye' to our wonderful carer this morning as we feel ready to cope on our own. However, we will not hesitate to call on them again when our needs change.
We fully recommend Home Instead, they provide a caring, reassuring and professional service.
Thank you.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you so much for your wonderful review, it has been a pleasure to get to know your husband and help on his road to recovery. We wish you well and hope that he continues to thrive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G E (Wife of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

We have been using Home Instead to provide care for my husband who has dementia and other health issues and support for myself for 12 months. During that time, we have been looked after by a fantastic group of highly skilled and well-trained carers who never fail to go the extra mile. They are diligent,

respectful, patient and caring and follow impeccable infection control procedures. We look forward to their visits and now see them all as friends. My family very much appreciates the fact that they can see the care notes on a special app and it is always easy for us to access the management team if required. The management team is very hands-on and approachable. We are always informed if there are likely to be any delays in arrival or change of carer. I can honestly say that this team which is very ably led, provide the epitome of person-centred care and I can wholeheartedly recommend them.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you so much for the lovely positive review; I will pass it on to the team. It is a pleasure to look after your husband, the team are very fond of you and your husband, and they strive to provide the best possible care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G W (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience

Home Instead care agency was recommended to me by my cousin when I was looking into providing care for my mother who has dementia. I have found them very professional in all my dealings with them over the last six months. They have provided a variety of assistance for my mother over this time and I

have been very happy with all of the care, attention and support that they have given and the good relationships formed between the carers and my mother. I would highly recommend them.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you for your kind review, it was a pleasure looking after your mum. I will pass on your feedback to the team I hope mum is happy and settled in her new home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah S (Cousin of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience

Home Instead care agency was recommended to me by friends. I have been very happy with the care, attention and friendship my elderly relative received over nearly two years.
I found the staff approachable, prompt to respond to any queries/questions and more than willing to help with extra things on

top of the day-to-day care. This includes preparations for medical procedures and emergency maintenance on the property.
The relationship between all the carers and my relative was one of trust. He was pleased to have their support in the home and outside for exercise whenever the weather was suitable. They were good at talking, listening and helping him manage his feelings.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you for your kind review, I will pass it on to the team. It was a pleasure looking after your relative and he is missed by all of us, again thank you for taking the time to review our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin R (Son of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience

I contacted Home Instead in April 2022 after my mother had been persuaded against my better judgment to 'try out' a care home. She hated every minute of it and wanted to return home to her apartment at a retirement village. I wanted the best care possible for her as her needs are quite complex and I

couldn't have made a better choice. The carers treat Mum so well that I think she regards them as daughters and I certainly regard the whole care team as friends. We all work together well which is so important as she has very little local family support. Distance is no barrier as I live 12,000 miles away, communication is seamless.

Reply from Marie Kaye, Care Manager at Home Instead (Coventry South)

Thank you for your positive review, our team strive to make a difference to the people they are looking after, I will pass on your review to the team who will be thrilled with your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemary B (Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience

I came to Home Instead (Coventry South) recently after a distressing experience at another agency.
I was very anxious about "moving on" but within days, I felt safe and supported by the kindly staff.
As the months have passed, I have grown in confidence and my mobility and general health have improved

considerably.
At Home Instead (Coventry South), I feel part of a very loving family. This is especially important to me as my closest relatives live in America.
I can only recommend Home Instead (Coventry South)as a safe and caring place to be.

Reply from Marie Kaye, care manager at Home Instead (Coventry South)

Thank you for your lovely review, it is a pleasure caring for you, I will pass on your comments to our care professionals.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane O (Wife of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience

I wanted an agency that was able to provide a main carer for my husband, who would put all of his needs first and arrive at and stay for the agreed times without rushing his care. Home Instead has done exactly that and more. It is always easy to communicate with the manager and owner, both of whom try

to meet any additional and/or changing requirements. It is obvious that the carers are well-trained in their caring role and that there is an overriding client-centred ethos. They pay appropriate attention to client safety and any changing health issues that may arise. The manager has come to our house on more than one occasion so that she can be engaged first-hand, along with the carer, when we have had occupational and physiotherapists on site. The house is always left clean and tidy, and I have also benefitted from useful and valuable advice on my own caring role with my husband. I have always felt comfortable when I have gone out, knowing that my husband is being well looked after.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you for your wonderful review, we pride ourselves on providing outstanding care and support to our clients and families. I will pass on your comments to our team who will be happy that you have taken the time to review our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark G (Son of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience

The team at Coventry South, treated my dad with respect, allowing him to stay in his home for as long as practicable. Although all the team delivered a great service, my dad developed a bond with his principal carer, looking forward to his visits and companionship. The care manager and owner both kept

me updated on my dad's condition and assisted with contacting emergency services when required.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you for your kind review of our service, I will pass on your feedback to the team and we hope your dad is comfortable in his new home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith L (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience

I called on Home Instead, as my 98 year old father was struggling with various care needs but was adamant that he wanted to remain as home. The team came out and fully assessed his needs as well as finding out what his likes and dislikes were. Since then they have cared for him in an extremely professional

but also a very kind way. Nothing is too much trouble for any of the team and my Dad really looks forward to their daily visits. The house is immaculate and so is my Dad! Just before they started to visit my Dad had a fall and sustained some cuts and bruises. They have carefully monitored his condition and have arranged for the district nurse to visit. I can highly recommend this friendly, hard working company to keep your loved ones safe and happy.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you so much for your wonderful review of our service, we are proud of our team and will pass it on to them. We strive to deliver outstanding service to our customers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E G (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience

Home Instead was originally recommended to me by a friend who uses their services to support her mother at home who has had Alzheimer's for many years. My elderly mother has used the service for just over 12 months to support her with showering, getting dressed and light housekeeping tasks. As a family,

we particularly like the fact that there is continuity of care by one nominated CareGiver, with one/two additional CareGivers nominated to cover holidays. This personal element of knowing who will visit each time is so important to my mother and it is great to see it working in practice. In addition to completing the core care tasks, the CareGiver will try and spend the last 5-10 minutes of the visit sitting down to have a chat, spend time getting to know my mother and to ask how she is doing. Again, this personal touch is valued by my mother and provides her family with the reassurance that she is well cared for by the Home Instead team.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you for your review it is lovely to know that you are pleased with our service we are providing for your loved one. I will pass on your review to the team who always strive to provide a outstanding service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tina O (Daughter of Client) published on 27 October 2022
Submitted via Website • Report

Overall Experience

I had to arrange care for my parents quickly. My mother had been my fathers sole carer for years, but she was starting to struggle and was due to have surgery on her hand. Home Instead were able to sort out a suitable care package within a few days. All phone calls and emails were promptly answered

and my parents needs and wishes were always taken into consideration. The carers provide an excellent service and my parents now think of them as friends. My father can sometimes get a bit depressed but he soon cheers up once he starts chatting with carers and he often bursts into song. They often sing along with him which is a lovely thing to do. I would definitely recommend Home Instead. They provide a very professional, caring, and reliable service.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you for your kind review. I will pass on your lovely comments to our team and I know from feedback from our team that our Care Professionals look forward to visiting your parents and aim to provide an outstanding service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline B (Daughter of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience

Home Instead have been providing a personal care service to my mother since 2021. I am the principal carer on behalf of the family.
Mum was initially assessed for her care needs by the care manager, and we agreed her care plan which is regularly reviewed. Mum and I were clear we did not wish different

carers attending her and that to establish the team I would be present at the first attendance.
Mum has a regular carer but as back-up three other carers are part of her team. She really likes all her carers and they have always delivered the care plan as agreed. Her feedback is they are kind and chatty and seems to manage her variable mood swings due to her dementia.
We flex up the visits when needed and I receive the names of the carers who will attend.
Mum and I are very happy with the care provided and the management team are extremely helpful and responsive to any changing needs.
Thank you to all the team. Highly recommended service.

Reply from Marie Kaye, Registered Manager at Home Instead (Coventry South)

Thank you for your lovely feedback on our service, we are proud of the service we provide and our team strive to provide a outstanding service to your love one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise K (Daughter of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience

Companionship - Home Instead were recommended to me by my niece - they had supported her dear mother-in-law exceptionally well using a Companionship approach. My 88-year-old mother lives alone and, whilst relatively independent, was lonely and deprived of conversation and mental stimulation, especially

over Covid lockdown. Home Instead listened carefully to her needs and provide a bespoke Companionship package that enables her to chatter or grumble - whatever she needs on the day - with the flexibility to scale up or down according to Mum's needs. The trusting relationships have been built. Their rich experience, knowledge and skills are evident in the kindness and patience they demonstrate with Mum and their telephone consultations with me to ensure Mum's safety and well-being whilst protecting her dignity and privacy. Thank you, Home Instead: highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money