Right at Home (Isle Of Wight)

7 High Street, Bembridge PO35 5SD
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9.9 44 Reviews
  • Right at Home (Isle Of Wight), Bembridge
Right at Home Isle of Wight enables people with a variety of support needs to live safely and happily in their own homes on the Isle of Wight.

All of their CareGivers are chosen for having a genuine passion for helping people and are trained to a high standard.

Support can include personal care, assistance with medication, dementia care, care for complex medical conditions and needs, meal preparation and companionship. Visits are usually a minimum of one hour to ensure that CareGivers have time to give the best possible care.

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Care Provided by Right at Home (Isle Of Wight)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vicky & Paul Butler (Owners)
  • Admission Criteria
    • None

Funding & Fees Guide for Right at Home (Isle Of Wight)

  • Prices

  • £32.00 per hour

  • Surcharges for bank holidays, Christmas and New Year

Right at Home (Isle Of Wight) Reviews (44)

Total of 44, showing 1-20
9.9

Right at Home (Isle Of Wight) has a Review Score of 9.9 (9.914) out of 10, based on 27 reviews in the last 2 years. Over all time Right at Home (Isle Of Wight) has 44 reviews.

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Review from Lesley L (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home is always professional but friendly and helpful, going the extra mile to ensure their clients are happy and well cared for. Using Right at Home has meant I can relax in the knowledge that my father has someone monitoring his well-being, which is great as I live quite a distance from my
father. I would have no hesitation in recommending Right at Home to others.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. I know all the ladies love going to spend time with your father.


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Review from Nikki W (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home staff have all been very kind and caring to my parents on all of their visits. My mum suffers from dementia and she is immobile. Sadly the disease makes Mum believe she can still do all the daily tasks she used to do for us as a family, like shopping, cooking, cleaning, etc.
When the
girls arrive they treat mum as a friend who has come to help with the meals and chores. They never make her feel like she is unable to do them, just that they are there to lend a hand.
Part of the visit is to sit with Mum whilst she eats so she does not feel alone.
This also gives Dad a much-needed break where he can sit and eat his meals with a bit of time to himself.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. I know the girls love going to care for your mother.


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Review from John G (Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really friendly, caring and professional service is provided for me. I am certainly very happy to have chosen 'Right at Home'. It is so good to see an organisation adopting a very high-quality service.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for your very kind review. We are thrilled that you find our service to be very 'high-quality service'. It's something that we work very hard to do for our clients.


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Review from Peter L (Husband of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my wife who suffers with dementia, I would like to praise the company and staff of Right at Home in Bembridge for their wonderful caring dispositions and professionalism. I would strongly recommend this excellent homecare service.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you very much for taking the time to review our business.


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Review from V B (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that we chose Right At Home - they are providing excellent care for our mother. The carers are all very reliable, approachable and caring. We thought Mum might be reluctant to accept care at first, but this has been handled sensitively and she has been very happy with the carers visiting
each day. The care is well-organised with a timetable sent out in advance each week. There is always somebody available to discuss any queries and the team are very responsive. The carers have gone above and beyond to help Mum if there has ever been an emergency. We would recommend the team very highly. Thank you!

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you very much for taking the time to review our business.


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Review from Dominic B (Son of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one of Dad's care Right At Home have been fantastic, their care and advice has been indispensable. They have continuously exceeded all expectations with their knowledge, friendliness and professionalism. Living in another country, as you can imagine, has been a real nightmare with Dad's health
deteriorating quickly, Right At Home have guided us through and are always there to help. The carers are amazing even visiting Dad when he had to go into hospital and rehab. I couldn't recommend them highly enough.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you very much for taking the time to review our business.


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Review from Martin W (Son of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t rate Right at Home highly enough. The level of care that they provide is outstanding. They have looked after both of my parents, who are in their late 80s, for over a year now. Always available, always helpful, always reliable. They go above and beyond to support their clients' needs and keep
them safe.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you very much for taking the time to review our business.


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Review from Jane C (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise and thank the carers enough! I live on the mainland so rely on care for my 96-year-old Dad. He enjoys his visits and outings with ‘his young ladies’. I have peace of mind that he is cared for and not lonely as he has 2 visits per day. If I have any worries about my dad the carers are
always very helpful and go above and beyond to take care of his well-being.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you very much for taking the time to review our business.


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Review from David P (Husband of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What my wife and I needed was understood and an appropriate and helpful service was provided. All was done in a caring and helpful manner. In addition, we attend a group activity monthly which is both stimulating and enjoyable.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for taking the time to review our service.


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Review from Sally P (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father used Right At Home for the past few years as he had increasing health problems. The carers were so kind, friendly and caring and built such a good relationship with my dad. He was fiercely independent and they treated him with utmost respect and sensitivity. Dad was quite a joker and he so
enjoyed the carers coming in every day. They went over and beyond their time with Dad when he had to have medical treatment and nothing was ever too much trouble. The management team in the office have been absolutely brilliant. Communication has been excellent and e-mails and telephone calls were responded to so swiftly. I had such peace of mind knowing the carers were calling to see Dad every day as not living on the Isle of Wight and also with my dad suddenly losing his hearing completely overnight, Right At Home care and wonderful communication with me meant so much. I can highly recommend Right At Home for its excellent standard of care and communication.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to give us a review. I know our team loved caring for your father.


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Review from Mary W (Wife of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home for 10 months for care for my husband. They supported us on discharge from hospital and gradually reduced care as he improved and I was more able to manage. They now come for an hour daily and this has helped me to continue caring for him at home. The staff are all lovely and
give me help with any tasks I need as well as caring for my husband. They feel like family. The office have been supportive in any queries I have and I know that, should I ask for any further help, then they will either provide or help me source it. Just knowing that they will help me navigate his increasing care needs is very reassuring.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our care business, I know the team love to care for your husband.


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Review from Peter K (Husband of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was apprehensive about having a carer but she was quickly won over by the friendly and excellent care provided by Right at Home. She had the same carer visit her each time so she got to know her very well. An excellent service all round. Would not hesitate to recommend them.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our business. We are extremely grateful.


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Review from Adrienne K (Daughter of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I actually do not know how I would have coped without Right At Home. Dad's health deteriorated extremely quickly and I live on the mainland with a full-time job. Although I come over regularly and more if his health requires it, Right At Home are there to give the support that he and I badly need. The
team not only look after all his needs, they make sure that he has the social company he needs, taking time to spend time with him. They are there in an emergency going beyond any contracted hours if necessary. They are very knowledgeable regarding hospitals, authorities etc and have been able to support and advise when needed. Dad deteriorated after a fall very quickly and they have made the transition from independence to him needing care so easy, advising and changing his care package to suit. They are always there when I need to talk to them and Dad has become extremely fond of the team; all of them are lovely, very professional people. Thank you.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our business. We are extremely grateful.


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Review from Karen W (Sister of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has always gone above and beyond to fit my brother into their busy schedules on the occasions I have not been able to visit him myself. All staff are kind considerate and happy and nothing is too much trouble. Alongside this they are professional, treating him with dignity and respect
and listening to his choices. We are both so happy with them and they will always be our go-to when needed.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our business. We are extremely grateful.


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Review from Harriet S (Relative of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home care for my godmother who lives in her own flat. Two carers come in four times a day to help her with all her day-to-day needs. They have been amazing. They deal with meals, medicines, doctors appointments as well as daily care. The staff in the office are friendly, approachable efficient,
responsive and also have experience of being carers. They go over and above in every area. I live at a considerable distance but know I can rely on the amazing team to be right there if anything crops up.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our business. We are extremely grateful.


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Review from G H (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial process of signing up for the service was professional, friendly and comprehensive. The manager and her team took every care to make sure that they understood my mother's situation and needs before suggesting and implementing a care plan tailored to her. Right at Home take great care to
match my mother with carers who have the personality and skills to complement my mother's own personality and needs. I do not live near by to my mother and so Right at Home are my day-to-day link to her. They are excellent at communicating with me and it is an enormous comfort to know that I can always call them if I have any concerns - large or small. They are always quick to respond but, more importantly, pro-active in their approach to managing my mother's changing needs. They also monitor and manage her medications and doctor appointments in consultation with myself. I would highly recommend Right at Home!

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for taking the time to review Right at Home Isle of Wight.


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Review from S A (Daughter-in-law of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous company and experience from the beginning, the team at Right at Home Isle of Wight could not have done more for my mother-in-law and ourselves.
As we live away from my mother-in-law, it was imperative we found the right people to look after her in our absence and I honestly couldn’t have
asked for better, the team are attentive, supportive, works hard and gives us peace of mind that she is being looked after incredibly well.
The support that they have given us as a family is also amazing, the worry and stress of the situation was instantly made better by the compassion and understanding Right at Home Isle of Wight has. I honestly could not recommend any company more than them.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for taking the time to review Right at Home, Isle of Wight.


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Review from Arthur C (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the carer for 1 hour every day. They do lots of things to help me, such as preparing meals, personal skin problems. I am, at present, unable to walk unaided or stand for any length of time.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our business.


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Review from Andrea K (Daughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first talked to my father about having carers in he was adamant he didn't want them in the house. However, it soon became clear he needed support and I contacted the home care provider and they were very supportive and helpful. They were able to tailor the care to his needs with a view to upping
the care contact if it became necessary. They were able to put in a stable and friendly team and he has accepted them and they are now "his friends".
The company has also sorted out a new washing machine and a number of other jobs that needed doing. This is very much appreciated, especially as I live away.
They always return my emails and calls promptly and deal with any issues straight away.
I can highly recommend this company.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our business.


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Review from John H (Client) assisted by family/friend published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service provided.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our business.


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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Right at Home (Isle Of Wight) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Right at Home (Isle Of Wight) is calculated as follows: ( (148 Excellents x 5) + (14 Goods x 4) ) ÷ 162 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Isle Of Wight) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (3)

Paul

Paul Butler

Job Title: Owner/Managing Director

Joined: 2021

At Right at Home Isle of Wight we provide Quality, person-centred care at a time that the client wants. Our staff are the best in the business. They are highly trained and focused on quality care with a personal touch.


I was born on the island and left at the age of 16 to join the Army, serving 5 years in the Royal Artillery.
Since then I've worked for the past 16 years in the Automotive manufacturing sector which I enjoyed very much.


Moving into the care sector is the best decision I've ever made. My wife and I were looking for business opportunities and noticed a gap in the market on the island for a quality home care provider and the Right at Home provider ticked all the boxes for us in terms of ethos and quality.


My Dad was diagnosed with Alzheimer's at the age of 64 and went into various care establishments around the island that couldn't cater for his needs. Watching Dad's condition deteriorate is probably the hardest thing I've ever had to deal with. I knew that I could provide much better care than what my dad received and that's what drives me today.


We opened Right at Home Isle of Wight in 2021, two years after Dad passed away. We are partnered with the Alzheimer's Society and specialise in dementia care. We train our carers to the highest standards, and support them so they feel like part of a family and not some corporate brand. I ask myself one question when taking on carers and that is: Would I be happy to let this person care for my Dad? If the answer is yes:


Welcome to the family.


Vicky

Vicky Butler

Job Title: Owner/Managing Director

Joined: 2021

My family moved to Bembridge in 1985 after my parents fell in love with the Island having stayed here for their honeymoon and then for subsequent family holidays. I was very lucky to grow up and go to school in such a lovely place. Growing up I spent lots of free time with my Nan, who moved with us to the Island, and I always loved our time together.


After school, I moved to Portsmouth for a few years where I trained as a Chartered Accountant while working in private practice. Once I was qualified, I opened my own practice in Portsmouth which I later left when I decided to move back to the Island to enable me to spend more time with my family. I spent the next 9 years working as Head of Finance for local automotive manufacturing companies until I decided it was time for a new challenge.


Paul and I decided to change our career path and move into the care sector after personal experiences made us re-evaluate what we would like to achieve for the future. We had experienced first-hand the shortage of high-quality care and support available for both the client and their families, and this drove our passion for our career change.


Alongside wanting to provide the highest quality of care, we also want to ensure our CareGivers feel supported and valued. We will strive to provide an Outstanding service to our clients and to become the number one employer of choice within the care sector.


We live in Bembridge and can often be seen walking our two sprocker spaniel dogs, Molly & Luna, around the village.


Katie

Katie Meadows

Job Title: Registered Manager

Joined: 2021

Hello, my name is Katie and I am the Registered Manager here at Right at Home – Isle of Wight.


I have worked in the care industry for over a decade, and it is a sector which I absolutely love. I have worked in many different care settings and with a range of different individuals with varying health and social care needs.


I am passionate about promoting independence and supporting individuals to live a healthy and fulfilled life whilst remaining in the comfort of their own homes.


Being part of the team here at Right at Home – Isle of Wight enables me to do this. The support from the whole team, including the franchisees and national office team is second to none. It really does have the ‘family feel’ you want from a workplace and this also extends to the people we support. Right at Home continues to offer training in all areas of my role to ensure that my knowledge and skills are maintained and improved.


People would describe me as bubbly, approachable, empathetic, and compassionate. These skills enable me to manage the team effectively and enable them to deliver outstanding care to individuals in our community.


In my spare time I enjoy walking with my dogs and enjoying the beauty of the Isle of Wight and spending time with family and friends.


Frequently Asked Questions about Right at Home (Isle Of Wight)

What Type of Services does Right at Home (Isle Of Wight) offer?

Right at Home (Isle Of Wight) offers Home Care & Nursing Care.

How many Carers does Right at Home (Isle Of Wight) employ?

Right at Home (Isle Of Wight) employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Isle Of Wight) to verify any information. View our terms and conditions. Right at Home (Isle Of Wight) has a Platinum Service – more info.