Right at Home (Isle Of Wight)

7 High Street, Bembridge PO35 5SD
Submit a Review
9.9 44 Reviews
  • Right at Home (Isle Of Wight), Bembridge
Right at Home Isle of Wight enables people with a variety of support needs to live safely and happily in their own homes on the Isle of Wight.

All of their CareGivers are chosen for having a genuine passion for helping people and are trained to a high standard.

Support can include personal care, assistance with medication, dementia care, care for complex medical conditions and needs, meal preparation and companionship. Visits are usually a minimum of one hour to ensure that CareGivers have time to give the best possible care.

Show Right at Home (Isle Of Wight) on the Map

Care Provided by Right at Home (Isle Of Wight)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vicky & Paul Butler (Owners)
  • Admission Criteria
    • None

Funding & Fees Guide for Right at Home (Isle Of Wight)

  • Prices

  • £32.00 per hour

  • Surcharges for bank holidays, Christmas and New Year

Right at Home (Isle Of Wight) Reviews (44)

Total of 44, showing 21-40
9.9

Right at Home (Isle Of Wight) has a Review Score of 9.9 (9.914) out of 10, based on 27 reviews in the last 2 years. Over all time Right at Home (Isle Of Wight) has 44 reviews.

Overall Experience

  • 42
  • 2
  • 0
  • 0
  • 0

Date Published

44
2
10
27
17

Review from A B (Client) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, I have been with them, it has been excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Client) assisted by family/friend published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of your ladies, both office and workers, have all been very helpful at all times, including sometimes helping with breakfasts. I could not do without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R K (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very anti having carers in his house. However, when he did start using Right at Home, his attitude changed completely. He was delighted with the care he received, particularly the way he wasn't treated like an 'old man'. A number of the carers went above and beyond the job description, even
visiting him in hospital. The family cannot thank you enough.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review, it's so nice to hear that our carers changed the way your father thought about home care. Our girls are just amazing and a credit to the care industry.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Holly A (Wife of Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home carers come to help me shower my husband who has mobility problems. They are friendly, happy in their work and efficient and seem so much part of the family we look forward to their arrival. The management are courteous and clear about their business needs and let me know who is coming
and when.

Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you so much for your kind review of our services. We are extremely happy that our amazing team feel like part of your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N E (Daughter of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm afraid I have been away for two months and only just got back so I don't have much knowledge of Right at Home as they have only recently started. However, my mother has live-in carers and the little I have seen of the girls has all proved very satisfactory so far.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for your kind review of our care company.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Glenn A (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Let's get the main point out first, for those only scanning the reviews. The service from right-at-Home has been excellent!
We needed some in-home care to support Mum regain her independence after a fall and finding a good care agency was really tough. Right-at-Home have been really attentive, the
team and the carers are really good both from an organisation perspective, but most importantly, by caring for the person. The flexibility has been great. We will continue to use the team in the future.

Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you so much for your review of our services. We are extremely proud of all of our carers. They all do an amazing job.
Should you need us again, you know where we are and we will be happy to help.
It was a pleasure to look after your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N B (Son of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home recently provided extra care for my eighty-six year old mum after coming home from a hospital visit and have met or exceeded all expectations. Their staff have been kind and attentive at every point and in addition to the essential care, they also encouraged Mum to start walking and getting
back to being as independent as possible, which is a challenge with the elderly once some confidence is understandably knocked after health problems. The care is exceptionally good and it’s obvious this is at the core of their values, which other companies claim but do not often deliver. They are also very organised and professional from a business perspective, so that makes them a pleasure to deal with. I hope they maintain this and continue to excel.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review our care business! It was an absolute pleasure to look after your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am my husband's carer following his stroke six years ago. Unfortunately, I had to have a short stay in hospital recently and needed some short-term respite to care for my husband whilst I was away. Right at Home was recommended to me by a friend and so I contacted them. From the very start, they were
excellent. The carers were kind and professional and ensured they carried out our needs and daily routine as far as possible. I would highly recommend them and will always use their services, should the need arise again in the future.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. I am so glad we could help you and your husband out during your short stay in hospital. I hope you are both well. You know where we are if you need us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Wife of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They don't just look after the client, they are very caring to the family. In my own experiences, they are all very friendly and if it wasn't for their care over myself who is another carer for my husband. The agency is very obliging at any request. If it wasn't for the agency I would not be able to
look after my husband at home.
All the carers are lovely.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your amazing review, we are so happy we can help you look after your husband, helping him stay at home with you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth D (Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant helper! Cheers me up on each visit. Helps me also with some personal care and any other jobs that I am no longer able to cope with.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. We are thrilled that our 'brilliant helper' can cheer you up.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Husband of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has been providing care for my wife for three months and has carried out a brilliant service. The staff are caring, helpful, flexible and very nice to chat too. Nothing is too much trouble for them from cleaning the house, cooking, shopping and taking my wife out.
The management are
polite and helpful and will adjust to any changes in care that are required. This company is exceedingly well run and tries as much as possible to match the client and carers, which in my wife's case has been very successful. Overall, we are very pleased with the care provided.

Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you for taking the time to leave us an amazing review. We are very proud of all our staff and I know they love caring for your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue F (Wife of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Right at Home for four care visits a day on my husband's return from a nursing home. The owner and manager were very thorough and helpful during our introduction and assessment, and all paperwork was prompt and accurate at all times. The caregivers were all punctual and very professional and
friendly. They had an extremely person-centred approach and would also make helpful suggestions as to how we could further improve his support and quality of life. I would not hesitate to use Right at Home again and recommend them to others.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for this great review. I know our carers loved caring for your husband during the short time you were with us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Daughter of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my mum only had the opportunity to receive care for a few weeks, due to a change in circumstances, I would like to thank and highly praise the Right at home team for their professional approach and superb level of care. The visits worked extremely well. The girls were efficient, kind and
supportive , allowing mum to remain safely in her own home during a very difficult period. Thankyou.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. We feel very privileged to have been able to care for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony S (Husband of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we dealt with at Right at Home was very efficient, keen to listen, prepared to be flexible and deomonstrated a genuine willingness to help us.


The carers who visited us were helpful, cheerful and empathetic and showed a very quick understanding of what was needed. For us this was a real

game changer.

Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you for the lovely review. We are very proud of our CareGivers and all they do, knowing they've made a difference to your lives fill's us with happiness!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J J (Daughter of Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You have provided the most amazing service for my mum
Things had been very difficult until your team came along
All of your team are caring patient and professional
Thank you for all of your help you are all angels

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachael H (Daughter of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the Manager and her team came on board to help with mum’s care, life has improved for everyone involved. Mum looks forward to the visits and is far more upbeat and we are happy that she is more content. We cannot recommend them highly enough.

Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you so much for your kind review. I know that our Angel carers love spending time with your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S F (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum's carers have been visiting she is so much happier and really looks forward to seeing the ladies. As a family we are so very impressed with the care she is receiving has lifted a great weight off us, knowing mum is happy. Thank you

Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you so much for taking the time to review us. I know our carers really look forward to spending time with your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer B (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dedicated team throughout the company, excellent communication. With carer introductions and visit sheets - it makes so much difference to know who is coming in to help. Mum always feels safe and secure, also encouraged which really helps her self-confidence. This gives such peace of mind to the whole
family, feeling we can work together. Caring with a capital C!

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your amazing review. Knowing that people trust to look after their nearest and dearest fills our hearts with joy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz S (Daughter of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home on the island are run by a highly professional team. They blend real efficiency with a superb level of care, through judicious recruitment of their caregivers.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. We pride ourselves on running a highly professional business with a focus on quality care. It is a pleasure to care for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eileen S (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers coming at lunchtime helpful and supportive to me. I like them all very much.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review us, it means the world to us that your are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Right at Home (Isle Of Wight) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Right at Home (Isle Of Wight) is calculated as follows: ( (148 Excellents x 5) + (14 Goods x 4) ) ÷ 162 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Isle Of Wight) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Paul

Paul Butler

Job Title: Owner/Managing Director

Joined: 2021

At Right at Home Isle of Wight we provide Quality, person-centred care at a time that the client wants. Our staff are the best in the business. They are highly trained and focused on quality care with a personal touch.


I was born on the island and left at the age of 16 to join the Army, serving 5 years in the Royal Artillery.
Since then I've worked for the past 16 years in the Automotive manufacturing sector which I enjoyed very much.


Moving into the care sector is the best decision I've ever made. My wife and I were looking for business opportunities and noticed a gap in the market on the island for a quality home care provider and the Right at Home provider ticked all the boxes for us in terms of ethos and quality.


My Dad was diagnosed with Alzheimer's at the age of 64 and went into various care establishments around the island that couldn't cater for his needs. Watching Dad's condition deteriorate is probably the hardest thing I've ever had to deal with. I knew that I could provide much better care than what my dad received and that's what drives me today.


We opened Right at Home Isle of Wight in 2021, two years after Dad passed away. We are partnered with the Alzheimer's Society and specialise in dementia care. We train our carers to the highest standards, and support them so they feel like part of a family and not some corporate brand. I ask myself one question when taking on carers and that is: Would I be happy to let this person care for my Dad? If the answer is yes:


Welcome to the family.


Vicky

Vicky Butler

Job Title: Owner/Managing Director

Joined: 2021

My family moved to Bembridge in 1985 after my parents fell in love with the Island having stayed here for their honeymoon and then for subsequent family holidays. I was very lucky to grow up and go to school in such a lovely place. Growing up I spent lots of free time with my Nan, who moved with us to the Island, and I always loved our time together.


After school, I moved to Portsmouth for a few years where I trained as a Chartered Accountant while working in private practice. Once I was qualified, I opened my own practice in Portsmouth which I later left when I decided to move back to the Island to enable me to spend more time with my family. I spent the next 9 years working as Head of Finance for local automotive manufacturing companies until I decided it was time for a new challenge.


Paul and I decided to change our career path and move into the care sector after personal experiences made us re-evaluate what we would like to achieve for the future. We had experienced first-hand the shortage of high-quality care and support available for both the client and their families, and this drove our passion for our career change.


Alongside wanting to provide the highest quality of care, we also want to ensure our CareGivers feel supported and valued. We will strive to provide an Outstanding service to our clients and to become the number one employer of choice within the care sector.


We live in Bembridge and can often be seen walking our two sprocker spaniel dogs, Molly & Luna, around the village.


Katie

Katie Meadows

Job Title: Registered Manager

Joined: 2021

Hello, my name is Katie and I am the Registered Manager here at Right at Home – Isle of Wight.


I have worked in the care industry for over a decade, and it is a sector which I absolutely love. I have worked in many different care settings and with a range of different individuals with varying health and social care needs.


I am passionate about promoting independence and supporting individuals to live a healthy and fulfilled life whilst remaining in the comfort of their own homes.


Being part of the team here at Right at Home – Isle of Wight enables me to do this. The support from the whole team, including the franchisees and national office team is second to none. It really does have the ‘family feel’ you want from a workplace and this also extends to the people we support. Right at Home continues to offer training in all areas of my role to ensure that my knowledge and skills are maintained and improved.


People would describe me as bubbly, approachable, empathetic, and compassionate. These skills enable me to manage the team effectively and enable them to deliver outstanding care to individuals in our community.


In my spare time I enjoy walking with my dogs and enjoying the beauty of the Isle of Wight and spending time with family and friends.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Isle Of Wight) to verify any information. View our terms and conditions. Right at Home (Isle Of Wight) has a Platinum Service – more info.