Right at Home (Isle Of Wight)

7 High Street, Bembridge PO35 5SD
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9.9 44 Reviews
  • Right at Home (Isle Of Wight), Bembridge
Right at Home Isle of Wight enables people with a variety of support needs to live safely and happily in their own homes on the Isle of Wight.

All of their CareGivers are chosen for having a genuine passion for helping people and are trained to a high standard.

Support can include personal care, assistance with medication, dementia care, care for complex medical conditions and needs, meal preparation and companionship. Visits are usually a minimum of one hour to ensure that CareGivers have time to give the best possible care.

Care Provided by Right at Home (Isle Of Wight)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vicky & Paul Butler (Owners)
  • Admission Criteria
    • None

Funding & Fees Guide for Right at Home (Isle Of Wight)

  • Prices
  • £32.00 per hour


  • Surcharges for bank holidays, Christmas and New Year


Right at Home (Isle Of Wight) Reviews (44)

Total of 44, showing 41-44
9.9

Right at Home (Isle Of Wight) has a Review Score of 9.9 (9.914) out of 10, based on 27 reviews in the last 2 years. Over all time Right at Home (Isle Of Wight) has 44 reviews.

Overall Experience

  • 42
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Date Published

44
2
10
27
17
Overall Experience  Overall Experience 5.0 out of 5

Get on well with all the staff.
They show great care, kindness, consideration to my needs, and treat me with dignity.
I feel safe and secure with each of them.
I cannot praise them highly enough.
I look forward to seeing them each day.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. knowing that you feel safe and look forward to our visits each day gives us immense pride knowing that we make a difference to your day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are top-notch care providers. All the staff are professional, kind, caring, trustworthy, hard working, empathetic, sympathetic towards the client.
Top-class service during the pandemic. Simply amazing can't raise them high enough.
The staff go above and beyond their basic duties.
Extremely
high standards.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind words. It is an absolute pleasure to care for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would have no qualms in recommending Right at Home to anyone. They are very kind and thoughtful. They are always asking me if there is anything else they can do to make things better. I trust them wholeheartedly. If there is anything I need or want they will do their utmost to provide it. They are
very calming and I feel much more comfortable and safe with my life.

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Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been helping my friend for several months now. My friend for whom I am also Power of Attorney was very reticent to have any care provider. I was so lucky to find Right at Home (IOU). I cannot speak more highly of them. They are so caring, flexible, and genuine. Nothing is too much
trouble. Beforehand I had so much responsibility for my friend that it was quite overwhelming am now however able to go away and know that my friend will be looked after safely and to a very high standard. They are simply the best.

Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. It was an absolute pleasure to look after your friend in her final months. All of our carers loved visiting her. She will have a special place in our hearts, as you know she was our first client.
An amazing lady.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Right at Home (Isle Of Wight) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Right at Home (Isle Of Wight) is calculated as follows: ( (148 Excellents x 5) + (14 Goods x 4) ) ÷ 162 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Isle Of Wight) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (3)

Paul

Paul Butler

Job Title: Owner/Managing Director

Joined: 2021

At Right at Home Isle of Wight we provide Quality, person-centred care at a time that the client wants. Our staff are the best in the business. They are highly trained and focused on quality care with a personal touch.


I was born on the island and left at the age of 16 to join the Army, serving 5 years in the Royal Artillery.
Since then I've worked for the past 16 years in the Automotive manufacturing sector which I enjoyed very much.


Moving into the care sector is the best decision I've ever made. My wife and I were looking for business opportunities and noticed a gap in the market on the island for a quality home care provider and the Right at Home provider ticked all the boxes for us in terms of ethos and quality.


My Dad was diagnosed with Alzheimer's at the age of 64 and went into various care establishments around the island that couldn't cater for his needs. Watching Dad's condition deteriorate is probably the hardest thing I've ever had to deal with. I knew that I could provide much better care than what my dad received and that's what drives me today.


We opened Right at Home Isle of Wight in 2021, two years after Dad passed away. We are partnered with the Alzheimer's Society and specialise in dementia care. We train our carers to the highest standards, and support them so they feel like part of a family and not some corporate brand. I ask myself one question when taking on carers and that is: Would I be happy to let this person care for my Dad? If the answer is yes:


Welcome to the family.


Vicky

Vicky Butler

Job Title: Owner/Managing Director

Joined: 2021

My family moved to Bembridge in 1985 after my parents fell in love with the Island having stayed here for their honeymoon and then for subsequent family holidays. I was very lucky to grow up and go to school in such a lovely place. Growing up I spent lots of free time with my Nan, who moved with us to the Island, and I always loved our time together.


After school, I moved to Portsmouth for a few years where I trained as a Chartered Accountant while working in private practice. Once I was qualified, I opened my own practice in Portsmouth which I later left when I decided to move back to the Island to enable me to spend more time with my family. I spent the next 9 years working as Head of Finance for local automotive manufacturing companies until I decided it was time for a new challenge.


Paul and I decided to change our career path and move into the care sector after personal experiences made us re-evaluate what we would like to achieve for the future. We had experienced first-hand the shortage of high-quality care and support available for both the client and their families, and this drove our passion for our career change.


Alongside wanting to provide the highest quality of care, we also want to ensure our CareGivers feel supported and valued. We will strive to provide an Outstanding service to our clients and to become the number one employer of choice within the care sector.


We live in Bembridge and can often be seen walking our two sprocker spaniel dogs, Molly & Luna, around the village.


Katie

Katie Meadows

Job Title: Registered Manager

Joined: 2021

Hello, my name is Katie and I am the Registered Manager here at Right at Home – Isle of Wight.


I have worked in the care industry for over a decade, and it is a sector which I absolutely love. I have worked in many different care settings and with a range of different individuals with varying health and social care needs.


I am passionate about promoting independence and supporting individuals to live a healthy and fulfilled life whilst remaining in the comfort of their own homes.


Being part of the team here at Right at Home – Isle of Wight enables me to do this. The support from the whole team, including the franchisees and national office team is second to none. It really does have the ‘family feel’ you want from a workplace and this also extends to the people we support. Right at Home continues to offer training in all areas of my role to ensure that my knowledge and skills are maintained and improved.


People would describe me as bubbly, approachable, empathetic, and compassionate. These skills enable me to manage the team effectively and enable them to deliver outstanding care to individuals in our community.


In my spare time I enjoy walking with my dogs and enjoying the beauty of the Isle of Wight and spending time with family and friends.