FHL Care

12c, Elms House, Elms Industrial Estate, Romford RM3 0JU
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Top 20 award
9.7 19 Reviews
  • FHL Care, Romford
FHL Care is an anacronym for Faith Hope Love and that’s exactly what they deliver. Its founder wanted to build a home care service that not only meets care and
support needs, but also cherishes each client as an individual making them feel valued and loved for who they are.

Based in Romford, East London, the team support people living in Romford,
Emerson Park, Collier Road, Harold Hill, Harold Wood, Gidea Park Hornchurch,
Craham, Elm Park, Upminster, Rainham, Brentwood and surrounding areas.
Each care package is tailor made to the needs and goals of each individual.

They offer a wide range of care services, including (but not limited to) personal care, disability care, convalescence care, respite care and companionship. Care is flexible in line with your changing needs and circumstances so whatever your
needs, get in touch and see what the team at FHL Care can do for you.

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Care Provided by FHL Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Faith Hope Love Care Ltd (FHL Care)
  • Person in charge
  • Christina Pantano (Manager)

Funding & Fees Guide for FHL Care

  • Prices

  • £27 per hour
    £24 45 Min
    £21 30 Min
    Weekend Rate Slightly higher

FHL Care Reviews (19)

9.7

FHL Care has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time FHL Care has 19 reviews.

Overall Experience

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Review from Tony C (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at FHL that have helped my mum are kind, caring, compassionate and extremely professional.
My mum has had a few wobbles during December. The staff immediately and discreetly informed us of the challenges that my mum was facing. They assisted with excellent advice and helped to get my
mum back to a state of normality.
Compared to previous care outfits that we have worked with FHL are head and shoulders above the others. They always keep my mum informed on even the slightest variation in visit times. Their communications are excellent and they are very good at working with all of the family members concerned. I would have no issue recommending them to anyone else as care providers for their loved ones.

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Review from P D (Son of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are blessed to have found FHL Care. Their care, consideration, knowledge, support, good humour, technical expertise, persistence and commitment make the challenges of caring for a very sick parent entirely manageable. I can’t imagine life without them. Not only is their care exemplary but their support
for us as a family has been a real daily blessing.

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Review from David H (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team cared beautifully for both of our elderly parents in the final days of their lives. We couldn’t have done without their kind and caring support. I would recommend their services without hesitation.

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Review from Dennis C (Son of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

FHL Care is an excellent care company. I know my mum is in good hands with them and couldn't ask for a more caring, conscientious and professional organisation than FHL. My mum likes the individual carers who show her patience and kindness which boosts her spirit every visit. We do have the occasional
trying time with Mum and FHL are a great partner who offers good solid professional advice to our family which is greatly appreciated. Thank you.

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Review from V B (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at FHL Care are always friendly and helpful. They support me in looking after my elderly mum. My mum looks forward to them visiting & when I speak to my mum after a care visit she is always happy & upbeat. They listen to my mum & let her do what she can for herself but support her when needed
with tasks.

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Review from Sheena A (Daughter of Client) published on 22 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

FHL care for my mum who has Alzheimer's. From the beginning, FHL took great care to understand every detail of mum’s routine and care needs. FHL have been consistently outstanding. They are extremely professional and support mum in every aspect with so much love, devotion, patience, gentleness, kindness,
understanding and reassurance. FHL truly provide bespoke care for mum filled with love. When FHL are with mum I know that she is happy, peaceful and safe. Mum really looks forward to FHL visiting and when she sees them her face lights up with delight. I cannot express enough how grateful I am that mum is now in safe, loving and trusting hands. As a family, we have total peace of mind knowing that FHL is looking after mum as if she was their very own mum. I cannot express enough the deep trust we have in FHL. I do not say this lightly as my expectations are very high. As a family, we feel totally blessed that FHL are part of our lives and they truly deliver Faith Hope Love in abundance.

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Review from Linda H (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived alone and was allocated FHL Care as his palliative care provider, funded by the NHS on discharge from hospital. Immediately the Director worked with me (and my Dad) to ascertain his care needs, incl. giving his numerous medications. They guided our family during an extremely stressful
time. The FHL team made my dad comfortable, did their best to help him without being patronising - he had been a very independent person. They were kind, did their best to build a good rapport with him, even though he was down and scared. 5 different staff visited (4 visits per day over 3 weeks) until he died - ensuring continuity of care. FHL's visits during the 3 weeks were vital to my Dad maintaining his dignity. They helped us cope with personal care issues, saving the day for us. I also learned a lot from them. Fortunately my Dad had family visiting regularly, but as a family we needed the support of FHL as much as my Dad did. I would not hesitate to recommend FHL Care, truly caring professionals.

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Review from Nicola B (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faith Hope Live cared for my dad in his final weeks and we could not have asked for any more. Every single person was so compassionate, kind and caring during each and every visit. True angels sent from heaven.

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Review from Robert S (Son of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at FHL Care looked after my dad in the year leading up to his passing. His conditions were such that he was bed-bound for all that time. They provide so much more than just washing, changing, feeding; their energy and optimism kept dad going, gave him something to look forward to. Every member
of the team was incredibly kind, thoughtful and empathetic, and we really couldn't have wished for a better care company to entrust dad to. At the end, there were some incredibly difficult days, and the staff at FHL really stepped up and went above and beyond to try and make dads last days as comfortable as possible. We are really grateful for the fantastic service they provided, and would recommend them unreservedly to any prospective clients looking to entrust the care of a loved one to a third party.

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Review from Sheila M (Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers gave my husband the best possible care. They never seemed in a hurry. They respected my husband and enjoyed his company even when his dementia was quite far advanced. Their visits were the highlight of his day and I got to know them and rely on them and also enjoy their company. They were
very careful in their care, looking out for any skin irritations and keeping him so clean and fresh. I feel so very fortunate that we had those carers during the last months of my husband's life.

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Review from Joanne B (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am that I found FHL Care company. From our first assessment meeting to the care for my dear mum starting, it has been and is a wonderful experience. The Manager and the team are so wonderful, friendly, caring and helpful. It has taken the stress away knowing that my mum
has such a wonderful team going in to visit and help her with her needs and mum looks forward to seeing them and feels safe and confident in their care. They are always contactable and reassuring and I am so glad we found them.

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Review from Jane R (Wife of Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to the last, I couldn't fault FHL Care. The manager and all her staff treated my husband with tender care and dignity, they were very mindful of his needs and condition. They were always here at the times they stated and would text if there was a problem. They were so very kind
and friendly, not only to my husband but to the whole family. The owner of FHL is very passionate about her company and the work they carry out. Caring is a very hard profession and they all do a very professional job. Well done and thank you from the bottom of my heart, the NHS sent us angels to look after my husband.

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Review from Simon M (Son of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at FHL all gave my mother the best possible care whilst she was ill at home. Initially, we were a little apprehensive of carers we didn't know coming into my mother's home but we were soon put at ease after meeting the manager. All the carers that came to her home were of a high standard.
They all treated my mother with respect, were very considerate towards her needs and were always looking for extra ways to help if they had time to spare during their visit. Communication, flexibility and punctuality were excellent with FHL, which is important during this stressful time for my family. I really couldn't fault them at all in the four months they helped us. Mum became friends with a few of the carers and looked forward to their visits.

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Review from S B (Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used other care providers in the past for my mother, but FHL Care, who were recommended by a friend, are different. Their carers go above and beyond, my mother has developed a genuine friendship with her carer and it's fantastic to see her so happy and well looked after - a real weight off of
our shoulders.

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Review from Jackie M (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

FHL Care was recommended to me while looking for ongoing care for my Dad and the manager and the team have been excellent from the start. I was drawn to the company by the name and caring ethos and have found all of the carers efficient and compassionate in equal measure, regularly going above and beyond
and always treating Dad with care and respect. They've been invaluable to us in managing Dad's care, particularly at the times when his health has been poor and the manager regularly updates me on how he is after her visit.


All of the carers are very positive and happy and it always cheers him up to see them, no matter how bad he's feeling. It's a real weight off our minds to have them on board and I honestly don't know what we'd do without them! I would highly recommend FHL Care to anyone looking for an efficient and compassionate care company and heartfelt thanks for all that you do!


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Review from Lottie G (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

FHL Care are amazing! They have been looking after my mum for the past couple of months and I'm nothing but impressed. They have been so helpful throughout the whole process and I can't thank them enough.

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Review from M R (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

FHL Care have been so great at caring for my elderly mother. They really have gone above and beyond for her and it is so nice to have a care company that really look after their clients. I'm really impressed with FHL Care.

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Review from Kyri K (Son of Client) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

FHL Care have been excellent. From day one the service level, attention to detail and care have been perfect and in no time at all removed all our anxieties and concerns. They go over and above and genuinely care. I'm so pleased that my dad is in safe hands and he is also pleased with the care despite
his reluctance at first. FHL Care are highly recommended.

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Review from Philip K (Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with a few care companies and never really been impressed, I heard about this new company and thought I would give them a try. I can honestly say they are by far the best. The whole process so professional but also easy. The staff/carers are so so punctual, friendly and helpful and always
go the extra mile to take care of me. Myself and my family are very happy.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for FHL Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for FHL Care is calculated as follows: ( (40 Excellents x 5) ) ÷ 40 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for FHL Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Christina

Christina Pantano

Job Title: MANAGER

Joined: 2021

I would like to introduce myself as the manager for FHL Care. I have many years of experience in the care industry, starting as a carer myself and moving on to more senior managerial roles, therefore having first hand knowledge of the care Industry. I am also a health & Social care trainer.
I established this company after recognising the need for a more personal, high quality care that not only meets the physical needs but makes people feel valued, loved and cared for.
I believe this in turn improves their quality of life and has a positive impact on their wellbeing.
My team and I are passionate about looking after you and your loved ones and giving them the care they deserve.


Frequently Asked Questions about FHL Care

What Type of Services does FHL Care offer?

FHL Care offers Home Care.

How many Carers does FHL Care employ?

FHL Care employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact FHL Care to verify any information. View our terms and conditions. FHL Care has an Enhanced Service – more info.