Sylvian Care Cherwell & West Oxfordshire

Office 505, Beaumont House, Beaumont Road, Banbury OX16 1RH
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9.4 6 Reviews
  • Sylvian Care Cherwell & West Oxfordshire, Banbury
Sylvian Care Cherwell and West Oxfordshire proudly offers a wide range of high-quality home care services to the Cherwell and West Oxfordshire area. As a homecare/domiciliary care provider, they are committed to providing you with high-quality, personalised care that meets your specific needs and preferences. Whether you require assistance with daily living activities, medication management, or simply some companionship and support, they are there to help.

Services include personal care, live-in care, 24-hour care, respite care, end-of-life care, and support for individuals with dementia and other conditions. They focus on promoting independence, dignity, and well-being while ensuring safety and peace of mind for both clients and their loved ones.

The team understands that inviting someone into your home and entrusting them with your care can be a big decision. Rest assured, they take this responsibility very seriously and will always treat you with the utmost respect, kindness, and compassion. The team of experienced care professionals receives ongoing training to ensure they possess the necessary skills and knowledge to deliver exceptional care. They work closely with healthcare professionals, such as GPs, Occupational therapists, Physiotherapists and district nurses, to develop comprehensive care plans that address the specific needs of each individual.

The team looks forward to getting to know you and building a strong relationship based on trust, open communication, and mutual respect. Please do not hesitate to reach out to them.

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Care Provided by Sylvian Care Cherwell & West Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liz Oti (Manager)

Funding & Fees Guide for Sylvian Care Cherwell & West Oxfordshire

  • Prices

  • From £33.80 per hour

  • 30 minutes minimum calls

Sylvian Care Cherwell & West Oxfordshire Reviews (6)

9.4

Sylvian Care Cherwell & West Oxfordshire has a Review Score of 9.4 (9.358) out of 10, based on 6 reviews in the last 2 years. Over all time Sylvian Care Cherwell & West Oxfordshire has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
1
2
6
0

Review from Sheree M (Daughter of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad who had moved in with me and my husband to support him during the final months of his life required more support than I was able to give him. We were introduced to Sylvian who provided care four times a day. With this support to both Dad and I, we managed to keep Dad at home until the end.
They
were compassionate, kind, and very flexible in their approach. They showed Dad dignity and listened to the way he wanted support. They were helpful and willing to learn about Dad's lifestyle and also to help me to continue working and caring for my Dad.
A really big thank you to the team, both those who attended our home and those on the other end of the phone.

Reply from Liz Oti, Registered Manager at Sylvian Care Cherwell & West Oxfordshire

Thank you very much for your kind words. We really appreciate you taking the time to leave us a review.


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Review from Shan G (Friend of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great communication skills.
Great relationship established.
The manager is available 24/7!
She is very conscious of challenges and works closely with friends and relatives to achieve better environments and to ensure the client is happy.
Will most certainly recommend Sylvian Care.

Reply from Liz Oti, Registered Manager at Sylvian Care Cherwell & West Oxfordshire

Thank you very much for your kind words. We really appreciate you taking the time to leave us a review.


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Treated with Dignity

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Review from John L (Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers, when they begin, are not as good as they are when they've been 3 or 4 times. Then we have routines and everything goes perfectly and smoothly. The carers are dependable and easy-going and they have the carer's heart.

Reply from Liz Oti, Registered Manager at Sylvian Care Cherwell & West Oxfordshire

Thank you very much for your nice words. We really appreciate you taking the time to leave us a review. Thank you for choosing us.


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Treated with Dignity

Value for Money

Review from Ann C (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After deciding to change from the care company that was arranged for our mum after leaving the hospital, we, as a family, decided on Sylvian Care Cherwell and West Oxfordshire. We have found them excellent from their initial assessment (which is very thorough) to initiating her care. They have gone
out of their way to accommodate Mum’s needs from day one and contact us with any queries they have about her care. All staff are very professional and caring, which makes us confident that Mum is in safe hands. We would not hesitate to recommend Sylvian Care to anyone looking for care for their loved ones.

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Review from Richard C (Client) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting care in place with Sylvian Care has been a straightforward process. The admin team are very responsive, answering the phone and answering queries promptly. Our carers are polite, kind and chatty.

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Review from Martin B (Brother of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother suffers from dementia, and I help with his medication and paying bills. The care team are doing fantastic work looking after my brother. Couldn’t recommend them highly enough. They help with showering, meals, laundry, and everything that my brother can’t do.

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Current Review Score: 9.4 (9.358)

Overview of Review Score

The Review Score of 9.4 (9.358) out of 10 for Sylvian Care Cherwell & West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Sylvian Care Cherwell & West Oxfordshire is calculated as follows: ( (28 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 33 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Cherwell & West Oxfordshire is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sylvian Care Cherwell & West Oxfordshire

What Type of Services does Sylvian Care Cherwell & West Oxfordshire offer?

Sylvian Care Cherwell & West Oxfordshire offers Home Care.

How many Carers does Sylvian Care Cherwell & West Oxfordshire employ?

Sylvian Care Cherwell & West Oxfordshire employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Cherwell & West Oxfordshire to verify any information. View our terms and conditions. Sylvian Care Cherwell & West Oxfordshire has an Enhanced Service – more info.