Home Instead (Portsmouth)

Office 2, First Floor, Ameiva House, Quartremaine Road, Portsmouth PO3 5QP
Submit a Review
10 11 Reviews
  • Home Instead (Portsmouth), Portsmouth
Welcome to Home Instead Portsmouth, where compassionate care meets excellence. The team of dedicated Care Professionals is committed to enhancing the lives of your loved ones through personalised in-home services.

From a few hours per week through to specialised dementia care, palliative care, and live-in care,
services are tailored to meet unique needs, fostering independence and enriching lives. Home Instead Portsmouth prioritises maintaining a familiar environment, ensuring your loved ones age gracefully in the comfort of their own homes.

Care Professionals build meaningful connections, emphasising trust, respect and empathy. They take a person-centred approach, customising each care plan to address specific needs and preferences.

Home Instead Portsmouth is proud to be recognised with awards for excellence in home care. These accolades reflect its commitment to exceeding expectations and upholding high standards in every aspect of service.

Embracing values of compassion, integrity and reliability, the carefully selected and trained team embodies the spirit of the company's mission. They understand the significance of entrusting the care of your loved ones and strive to surpass your expectations.

As advocates for aging with dignity, they offer more than just care; they provide companionship and a sense of belonging. Home Instead Portsmouth is your dedicated partner in enhancing the quality of life for your loved ones.

Choose Home Instead Portsmouth for compassionate, personalised, award-winning care that makes a difference. Home Instead Portsmouth is honoured to be your trusted partner, ensuring your loved ones receive the attention and support they deserve.

Care Provided by Home Instead (Portsmouth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Brown (Director)

Funding & Fees Guide for Home Instead (Portsmouth)

  • Prices
  • Hourly charge starts from £24.00 ph.


  • Fixed monthly fee with no additional charge for bank holidays, unsociable hours, or weekends.


Home Instead (Portsmouth) Reviews (11)

10

Home Instead (Portsmouth) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Portsmouth) has 11 reviews.

Overall Experience

  • 11
  • 0
  • 0
  • 0
  • 0

Date Published

11
3
5
11
0
Overall Experience  Overall Experience 5.0 out of 5

The director and the whole of her team (too many to name but all included) are fantastic as the son of parents who are being cared for I can only recommend them. For my parents the care, insight and love is amazing, especially for people with dementia. For me a child (of 45) the care, response, adaptability,
feedback, assistance, ability to contact familiar people is amazing and essential.
Nobody wants to employ a carer either primarily or secondary but if you find yourself in that position then Home Instead are a go to.
Should I move from secondary to primary, I might consider moving to Portsmouth so they could look after me!

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Gosh, thank you. We try our hardest to understand the needs of the while family and we are happy that this has come across.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant. Their service and flexibility has been a huge help under challenging circumstances. They listened, understood and adapted to our changing needs to ensure the care in place reflected exactly what was required. All the team, from the office through to carers have been
professional throughout and a pleasure to deal with. We thoroughly recommend.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you. We're delighted that you and your family are part of our 'family'!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for their care and professionalism throughout their time looking after me. I was in a very vulnerable place having lost my husband in July, for whom Home Instead cared for him too, and had to endure three operations recently. They looked after me so well, making
sure I was clean and dressed and generally looking after me during the time they were here. I cannot thank you enough for your care, support and empathy. I would highly recommend this company to anyone needing care at home. They are amazing. Thank you to a particular member of staff and your team.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you so much for your kind words. It has been our absolute pleasure to have looked after you both. We're so glad that you are feeling stronger in yourself. We'll be back in a heartbeat should you need us again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for Mum for over a year now. She has morning visits 5 times a week. The level of care, professionalism and support from everyone throughout Home Instead is amazing! Such peace of mind from the app to see what has happened during the day, every carer is different but all
have a common shared value in respecting and supporting and offering assistance where they can. Office staff always helpful and reassuring. I can't recommend them highly enough.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you so much for your review. It continues to be our pleasure to be with your Mum. Families like yours make our day brighter!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Totally professional throughout, the two principal carers designated to me were above and beyond expectations. Nothing was too much bother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The caregivers and companionship is absolutely excellent, more than I even expected. I would recommend Home Instead to anyone. I am so pleased to have visits from such wonderful staff.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

It continues to be our delight to look after you. Thank you for coming to us!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead (Portsmouth) for the past nine months. We have a carer three times a week for an hour each time. They are always very cheerful and always arrive on time. They carry out his personal care in a very kind, gentle way that my husband really appreciates. They also engage him
in conversation which he enjoys. The whole experience has been very satisfactory.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

It's been our absolute pleasure to get to know you and your husband. What a joy you both are.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My grandad has had to have extra care due to a stay in hospital. Home Instead have been patient, caring and thoroughly empathetic.
I cannot praise enough the care professionals who have been supporting him to get back to his old self.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you for your lovely review. It's been our pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum and I have received excellent service and support from our local team. The staff have worked very hard and successfully to develop a good relationship with my mum. I have had amazing support from the management staff and they have spent a considerable amount of time listening and advising me
when any problems have arisen. I wholeheartedly recommend this care provider.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

It’s been our pleasure. As with all good relationships, they work both ways and our partnership with you and your Mum has grown and deepened. Thank you both.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead as a care provider as the quality of care is 100%. My parents are both cared for by a great team and there is always continuity in all that they do. They always go above and beyond to ensure my parents are safe and well cared for. They are all very friendly and
I have a good relationship with them to ensure everything is covered. They are second to none and I would never consider anyone else to care for my parents.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you for such a lovely review. It's a pleasure to look after your parents.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the team of care professionals who support me.

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)

Thank you for your lovely review. It's our pleasure to be with you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead (Portsmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Home Instead (Portsmouth) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Portsmouth) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (2)

Debra

Debra Tanner

Job Title: Registered Manager

Joined: 2015

Hello, I'm Debra Tanner, and I proudly serve as the Registered Care Manager at Home Instead Portsmouth. From a young age, my life has been shaped by a profound passion for providing unwavering care and support to those in need. To me, this isn't just a job; it's a calling that has defined my purpose.


My journey in the field of caregiving was inspired by the challenges my own family faced in finding reliable and compassionate care for our ageing loved ones. These personal experiences became the driving force behind my commitment to making a positive difference in the lives of others, particularly seniors who deserve the utmost respect, dignity, and care.


In my role as the Registered Care Manager, I bring to the table not only professional expertise but also a deep understanding of the emotional and practical aspects of caregiving. I am dedicated to ensuring that every individual under our care receives the highest quality of support, tailored to their unique needs.


My philosophy revolves around fostering a culture of compassion and empathy within the Home Instead Portsmouth community. I believe that every person deserves to age with grace and dignity, surrounded by a caring support system. I work closely with our team to create an environment where not only the physical needs but also the emotional well-being of our clients are prioritised.


As Registered Care Manager, I am committed to maintaining the highest standards of care, continuously seeking opportunities for improvement, and staying abreast of the latest developments in the healthcare and home care industry. Together with the dedicated professionals at Home Instead Portsmouth, we strive to make a meaningful impact on the lives of those entrusted to our care.


Helen

Helen Brown

Job Title: Franchise Owner

Joined: 2015

My own Mum was thankfully in receipt of really good care in the later stages of her life. I was able to see first-hand just the transformation it had on her well-being, despite her being so desperately unwell. I know that the sad reality is that many are not as fortunate, and I have set out to make it my mission that no one needlessly endures poor-quality care.


Recognising potential was what drove me in my previous career as a primary school teacher and is what drives me now. Whether a person is 8 or 88 does not negate the fact that they all have hopes, dreams and aspirations. My task is to find out what these are and ensure that these goals are met and exceeded with dignity and care.


I am fortunate to have been intrinsically involved with the wider Home Instead family now for several years as either owner and/or manager of two previous offices. I can honestly say that without fail I have yet to meet someone in Home Instead who does not feel passionately about what we do. It really is who we are. Whilst with my previous offices we were inspected by the Care Quality Commission (CQC) and rated as Outstanding, an achievement given to only 3% of providers. To achieve this twice in two different territories is an achievement I am very proud of and I intend to ensure that Home Instead Portsmouth follows suit as benefits the people of the Portsmouth area.


I am the proud mum of 3, tall, talented, handsome sons: The Adventurer, The Musician, and The Artist. AKA Sam, Josh and Zac. In my spare time, I like to dance and sing. Not necessarily all at the same time, but it has been known! I also enjoy a daily walk by the sea looking across at this fine city we serve.


Frequently Asked Questions about Home Instead (Portsmouth)

What Type of Services does Home Instead (Portsmouth) offer?

Home Instead (Portsmouth) offers Home Care.

How many Carers does Home Instead (Portsmouth) employ?

Home Instead (Portsmouth) employs 25 carers.