Alina Homecare Ipswich

Unit E, Bristol Court, Betts Avenue, Martlesham Heath, Ipswich IP5 3RY
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9.6 11 Reviews
  • Alina Homecare Ipswich, Ipswich
Alina Homecare Ipswich provides high-quality home care services to those in the Ipswich area who wish to remain living independently in their own home for as long as possible. Alina Homecare in Ipswich covers Felixstowe, Hadleigh, Ipswich, Kesgrave, Martlesham, Woodbridge and surrounding areas. The Branch Manager is passionate about helping people and believes that good communication and teamwork are key in providing outstanding care and support services. Home Care services include home care and live-in care, as well as more specialist care services such as dementia care, palliative care and stroke care. Respite care is also available to help family and carers who need a break. Alina Homecare provides thorough training for all its care and support staff who undertake a minimum number of training hours followed by direct support from experienced staff to ensure they have the knowledge and skills to provide the high quality service Alina Homecare demands.

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Care Provided by Alina Homecare Ipswich

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Abigail Lennard (Branch Manager)

Funding & Fees Guide for Alina Homecare Ipswich

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Ipswich Reviews (11)

9.6

Alina Homecare Ipswich has a Review Score of 9.6 (9.629) out of 10, based on 7 reviews in the last 2 years. Over all time Alina Homecare Ipswich has 11 reviews.

Overall Experience

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Review from Julie M (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother only needed a short-term care package and ultimately didn't need it, I can't praise Alina Homecare's Ipswich Branch Manager highly enough for all her hard work. She was quick to respond to our initial enquiries, was professional, yet warm and understanding, efficient, extremely helpful
and did all she could to assist us. I would certainly contact Alina Homecare Ipswich Branch again if ever care was needed.

Reply from Abigail Lennard, Branch Manager at Alina Homecare Ipswich

Thank you for taking the time to leave such kind words. It means a lot to us that you would get in touch regarding any future care.


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Review from Michael K (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a care company to assist my mother as she had fallen and broken her hip. I contacted Alina and I must say that the Manager at Martlesham was fantastic came around on the day I phoned sorted everything out, and was absolutely first-class in her attention to detail and everything. She will get
you exactly what you require and when. The whole team of carers are very nice kind and work hard. I would strongly recommend using this company to anyone thank you all very much for a wonderful time. Best regards

Reply from Abigail Lennard, Branch Manager at Alina Homecare Ipswich

Thank you for taking the time to leave us such kind words. I'm glad to hear that you and your mother had such a positive experience with Alina Homecare. It's wonderful to know that the whole team made a difference for you both. I will make sure this message is passed over to the team. Thanks again.


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Review from Trevor W (Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had no problems with this company. The initial consultation was thorough and carried out with care and compassion. This allowed my care to be tailored to my needs. I suffer from severe arthritis throughout my body which limits my ability to perform many tasks around the home.
I currently have
someone coming in for two hours a week to help me with general housework and some personal care.
The staff are friendly, caring, and compassionate. I get continuity of care. Most of the time the same carer comes each week, and, on the rare occasions she is unable to come, her replacement is the same person each time. This is especially important to me as they know my routines and the layout of my cupboards etc., meaning I am not constantly repeating myself every time someone new comes. Each week they email me a rota telling me who will be coming that week, and I get a phone call on the day if they are going to be late.
In short, Alina has made my life a lot more bearable. Thank you.

Reply from Abigail Lennard, Branch Manager at Alina Homecare Ipswich

Thank you so much for leaving this lovely review. We are so glad to hear that Alina Homecare is making such a positive impact on your life. We appreciate the kind words about the team. Once again thank you for taking the time to leave this review.


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Review from Richard A (Son of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required care and I was looking for a care provider in Ipswich and I came across Alina Homecare. I was lucky enough to come across them actually!
My mother required a team of carers immediately and although at very short notice the management team in Martlesham were able to assist.
The carers
who cared for my mother were outstanding. Very knowledgeable and warm and extremely caring towards my mother.
Nothing was too much trouble.
A few weeks later my mother had to be hospitalised and I spoke to the manager of Alina Homecare, she even organised for the care team to visit my mother in the hospital!
That gave us peace of mind as we knew that our mother would still be receiving one-to-one care while being in the hospital.
I can't recommend the team enough. They have done everything for our mother and given our family peace of mind.
Thank you to everyone.

Reply from Abigail Lennard, Branch Manager at Alina Homecare Ipswich

Thank you so much for this wonderful review. We are pleased you are so delighted with our responsiveness as a team. I can assure you these kind words will be passed on to our dedicated carers, they will appreciate this great feedback.


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Review from Christopher S (Nephew of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been a very positive one. The local office management team have been excellent. They have responded positively to all our concerns and requests; they have adjusted very well when circumstances have changed. Carers provided have been chosen well and obviously been well trained. They
too have responded positively in changing circumstances and have been well-received by our relatives.
All round we have found everyone to be caring, efficient and professional.

Reply from Abigail Lennard, Branch Manager at Alina Homecare Ipswich

Thank you very much for taking the time to give this most positive review of our home care services - it is much appreciated. We are pleased you are so happy with our branch management and the professionalism of our carer team. We will share your kind feedback with the team, they will be so pleased. Thank you once again for your review.


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Review from Laura P (Granddaughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Ipswich provided excellent care to my grandmother in her home for 3 months until she then had to go into a care home. They visited 3 times a day to support her with ensuring she had regular healthy meals, plenty of fluids, took her medications correctly and that the dog was cared for
(although their services can cover much more if needed). All the carers were so gentle and kind, really taking the time to get to know her and those involved in her life. They spoke to her with respect and as an adult but guiding her to make safe or healthy choices with regards to meals. If they had time spare in the appointment time they would do chores to help her out if they spotted they needed doing or would sit and chat with her, which she thoroughly enjoyed.
The company was very responsive when her needs changed and were excellent at liaising with me with any concerns. The carers were always wearing uniforms and appeared smart. This helped my gran identify who they were and what their role was.

Reply from Ann Riches, Registered Manager at Alina Homecare Ipswich

Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear about your positive experience with Alina Homecare. At Alina Homecare, we are committed to providing the highest level of care and support to our clients, and it's truly rewarding to know that we've been able to make a positive impact on your life. Your words of appreciation serve as a testament to the dedication and compassion of our caregivers.


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Review from Julia E (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Ipswich have provided care at home for my father for the past six months, four visits daily with two carers at each visit. From the start, the whole team have been amazing, efficient, kind, caring and professional. Nothing is too hard for them and they treat my father with dignity, kindness
and respect and are happy to have a laugh with him which he loves. They are also very kind and supportive of my mother who has been exhausted in her caring role. Communication with the branch manager is easy and she is always available and happy to help and it works brilliantly as she also does care shifts for Dad so understands the situation clearly. We have used a number of other care agencies for Dad over the past year and in our opinion, Alina Homecare is by far the nicest, kindest and most professional team. I cannot recommend them highly enough.

Reply from Ann Riches, Registered Manager at Alina Homecare Ipswich

Thank you so much for leaving such a positive review. I am delighted to hear how pleased you are with our service. It has been an absolute pleasure getting to know you, your parents and your family. Best Wishes.


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Review from L F (Daughter of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first meeting with the Branch Manager for the initial assessment of my Mother and arranging a care package at home which had to be subsequently altered following my Mother having a fall. Alina care were very accommodating in dealing with the different time frames as she went into hospital and
then to a care home. When the decision was made Mum could come home with 24-hour care, another assessment was quickly arranged at the care home and within 10 days a live-in carer was found who arrived after the jubilee weekend. This carer very quickly established a lovely bond with my Mother; her consideration and care ensuring Mum had only the best was exemplary. When it was decided within 24 hours the main carer would require extra help, in the mornings and evenings, Alina care were very quickly able to find someone who complemented the main carer so well and they became a great team and Mum enjoyed their compassion and companionship during these times.

Reply from Ann Riches, Registered Manager at Alina Homecare Ipswich

Thank you very much for your kind review. It was a pleasure to be able to help support your mum. We will be sure to pass this on to the team who will appreciate the lovely compliments.


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Review from Charlotte C (Daughter of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact, Alina Homecare was very professional and when circumstances suddenly changed they were prepared to adapt their care. We had a wonderful lady who did 24-hour care for Mum. Could not have asked for a more caring and compassionate person who made my mother's last days as comfortable
as possible. A very special carer. Thank you.

Reply from Ann Riches, Registered Manager at Alina Homecare Ipswich

Charlotte, thank you so much for your kind words and feedback. It was a pleasure to get to know your mum and yourselves. I will pass on your compliments to the team.


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Review from Julie W (Daughter of Client) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found everyone at Alina Homecare to be very professional and, above all, caring and understanding of mum's needs. She has been a very difficult client to deal with and her main carer has been wonderful and extremely patient with her. After the initial assessment mum's care package started the
next day which we were so grateful for and the support has been outstanding. I would highly recommend the team covering the Kesgrave area.

Reply from Ann Riches, Registered Manager at Alina Homecare Ipswich

Thank you so much for your lovely review. It has been a pleasure getting to know you and your mum.


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Review from Judy S (Daughter of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to Alina carers for the four months of care my 91-year-old father received. They treated him with great respect, dignity, and compassion and took a load off my elderly mum who had previously been doing all his care. Although he initially found it hard to accept the help, the Alina
staff soon won him over and he became very attached especially to his main carer. Communication and reliability have been excellent. I would highly recommend the Ipswich team.

Reply from Ann Riches, Branch Manager at Alina Homecare Ipswich

Thank you for leaving us such a positive review. It was an absolute pleasure to get to know you and your family.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Alina Homecare Ipswich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Alina Homecare Ipswich is calculated as follows: ( (39 Excellents x 5) + (3 Goods x 4) ) ÷ 42 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Ipswich is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Abigail

Abigail

Job Title: Branch Manager

Joined: 2023

Abigail is proud to lead such an experienced and compassionate Team; they are there to support people with personalised care of the very highest quality.


Frequently Asked Questions about Alina Homecare Ipswich

What Type of Services does Alina Homecare Ipswich offer?

Alina Homecare Ipswich offers Home Care.

How many Carers does Alina Homecare Ipswich employ?

Alina Homecare Ipswich employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Ipswich to verify any information. View our terms and conditions. Alina Homecare Ipswich has a Platinum Service – more info.