Southview Home Care

London House, Fore Street, Holsworthy EX22 6EB
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8.0 1 Review
  • Southview Home Care, Holsworthy
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Care Provided by Southview Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care Assessments

Good to Know

  • Owner
  • Southview Home Care Ltd
  • Person in charge
  • Pauline Mctoal (Manager)

Funding & Fees Guide for Southview Home Care

  • Prices

  • We charge £29 Per hour

  • We also do 30 mins and 45 mins care at a reduced rate.
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Southview Home Care Reviews (1)

8.0

Southview Home Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Southview Home Care has 1 review.

Overall Experience

  • 1
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Date Published

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Review from K W (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southview has looked after my mum for over a year. she was really struggling and found the support and kindness of the carers really helped her through her cancer treatment. Mum found the carers to be helpful and really listen to what her needs were. Unfortunately mum died but even after her death the
carers have stayed in contact and supported us as a family. Southview is a great company that really cares for not only their clients but their families too. I would highly recommend this care company to anyone who needs support.

Reply from Pauline McToal, Manager at Southview Home Care

Thank you so much for your review, We are glad we helped, she was a lovely lady who will be missed by everyone at Southview.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Southview Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Southview Home Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Southview Home Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Southview Home Care

What Type of Services does Southview Home Care offer?

Southview Home Care offers Home Care.

How many Carers does Southview Home Care employ?

Southview Home Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Southview Home Care to verify any information. View our terms and conditions. Southview Home Care has a Basic Service – more info.