Priory Care Services Kingston

Studio 6, 119 Richmond Road, Kingston upon Thames KT2 5BX
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9.0 10 Reviews
  • Priory Care Services Kingston, Kingston upon Thames
Priory Care Services Kingston offers high quality home care to people living in Kingston-upon-Thames, London.

The skilled and knowledgeable team will help you every step of the way, from your first enquiry to creating a bespoke support plan to ensuring that you and your loved ones are continuously happy with the care you receive.

A range of services is available, with calls ranging from short visits to 24-hour live-in care. Whatever support you need to live independently, the friendly team will be happy to discuss your needs and wishes and how they could help.

Care Provided by Priory Care Services Kingston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rhiannon Birch (Manager)

Funding & Fees Guide for Priory Care Services Kingston

  • Prices
  • Week days Rates
    1 hour £23.22
    45 mins £19.98
    30 mins £16.18


    Weekend Rates
    1 hour £25.54
    45 mins £21.98
    30 mins £17.78


    Bank Holiday
    1 hour £34.83
    45 mins £29.97
    30 mins £24.27


Priory Care Services Kingston Reviews (10)

9.0

Priory Care Services Kingston has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Priory Care Services Kingston has 10 reviews.

Overall Experience

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  • 3
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Overall Experience  Overall Experience 5.0 out of 5

Having had experience with another Agency first, to take care of my dad.. who abused hus trust .. stole medication and who are infact still working. We had lost all faith in the system..
Until that is..we were assigned The Priory Care Services..
All staff a caring and kind, they don't treat my dad
like a 12 year old.. they listen, are patient. My dad can be challenging at times. . This is never an issue for them.
His day is always brightened by their presence.. I don't live in this country so sometimes I feel helpless.. but when I do.. I can just reach out and ask. Amd thry arenin regular contact with me also. .
Amazing team. . We are lucky to have them.

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Overall Experience  Overall Experience 5.0 out of 5

Care is provided for myself. I am bed-bound and the carers are gentle when moving me and ensure that I am always made to feel comfortable. They are always happy to move me to my chair having never hurt me or put me in any extra pain. I haven't had a bad experience with any of my careers.
They arrive
on time with a smile on their face, which then puts a smile on my face too.

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for the lovely feedback. It is always a pleasure working with you.


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Overall Experience  Overall Experience 5.0 out of 5

After Mum’s death, we needed immediate help for Dad. The team came to meet us and helped us prepare Dad for living by himself. The next day the staff came in and offered kindness, care and support not just to Dad, but to the family. We cannot recommend the team highly enough and thank them enormously
for stepping in at such a very difficult time.

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for your kind words, our team takes huge pride in the trust you place in us to care for your loved ones and all the carers who visit your dad


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Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been caring for a combination of my dad and my mum from Sep 2021 to Oct 2022 and I couldn't have survived this period without them. We went from part-time care visits just for my dad through to him being moved to a residential care home and then a combination of dementia
/ mild cognitive impairment support for my mother, through to hospitalisation for my mother and finally the death of both of my parents in the last four weeks. The manager has been like part of the family, practically on speed dial on my mobile and has been exposed to the most intimate challenges of my parent's deteriorating health conditions. I have nothing but the highest praise for her and her team and I will miss her support now that our journey is over.

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Overall Experience  Overall Experience 4.0 out of 5

Satisfactory, helpful and polite staff. I look forward to seeing them on a daily basis.

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Overall Experience  Overall Experience 5.0 out of 5

Polite and timely staff. I am kept informed of any unexpected changes to my visits. I am treated with dignity and respect and am overall very happy with the service I receive. A special thank you to the Manager.

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Overall Experience  Overall Experience 5.0 out of 5

Priory provided live-in care for my mother until she recently passed away. As well as the excellent carers and assistants who helped on a daily basis we were also very impressed with the timely and accurate feedback from Priory Management. It was also apparent how well the management looked after their
staff which helped create a loving environment for my mother's final days.

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Overall Experience  Overall Experience 5.0 out of 5

Generally good with most carers, happy and helpful. The workload is sometimes heavy, especially for the carers using public transport.

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Overall Experience  Overall Experience 4.0 out of 5

Sometimes arrive earlier than scheduled/required. Always respectful. My mother would benefit I think from more direction for instance she often tends to sometimes dress/undress herself before the carers come. Mother does other things herself not really wanting or expecting to ask carers but often with
unnecessary difficulty.

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Overall Experience  Overall Experience 4.0 out of 5

An excellent service provided by dedicated staff sometimes under difficult circumstances.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Priory Care Services Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Priory Care Services Kingston is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Priory Care Services Kingston is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Rhiannon

Rhiannon Waters

Job Title: Compliance Manager

Joined: 2021

I started my career in care over 17 years ago. I worked for children with Learning disabilities and Behaviours that challenged, them before moving into adult care. I worked with adults with Learning disabilities, Autism, and behaviours that challenged me for 7 years. I found that I really enjoyed working with adults and decided to try other types of care. I loved empowering people to remain independent in their own homes.


Over the last 17 years I gained an NVQ Level 2 and 3 in Health and Social care, and currently working towards a Level 5 Diploma in Adult Management.


I worked in domiciliary care for a period of time, before going into supporting people in the homeless sector. I have completed PTLLS 4 qualification Over the last 17 years and became a health and social care trainer within domiciliary care and learning disabilities/autism settings, before starting my own training company.


When I moved to Guildford, I decided to utilise all my knowledge, skills and qualifications and became a Registered Manager in domiciliary care. I pride myself on offering high-quality care and support to people whether it be retirement, companionship or remaining independent and living at home.


I have been working for Priory Care Services, Kingston for 1 year as the Registered Manager. I have enjoyed opening the Kingston branch and supporting people to remain at home with the support of our excellent carers. Building professional relationships with the local authority and other agencies to ensure the health and well-being of the people that we support.


Ameena

Ameena Salik

Job Title: Care Coordinator

Joined: 2021

For the past three years, Ameena has dedicated her life to making a positive impact in the lives of autistic children. This passion was ignited by a profound sense of empathy and a desire to make a real difference in the world. She believes in treating everyone with respect, dignity, and understanding, recognizing that everyone is unique and deserving of care tailored to their specific needs.


With equivalent qualifications that blend academic knowledge and practical experience, have been a steadfast advocate for those who require extra support. Having worked with autistic children of different ages, she has honed her ability to adapt and provide individualized care, fostering growth and development.

Passion, experience, and a deep commitment to enhancing the lives of individuals with unique needs have been the driving forces behind my journey as a care coordinator. With an extensive background working with autistic children, adults with difficulties, and those with challenging behaviours, I am well-prepared to take on new challenges as a care coordinator.


She has also spent two years as a dedicated carer, helping adults facing difficulties, including those with challenging behaviours. This diverse experience has equipped her with a well-rounded perspective, allowing her to understand and address the varying needs of those she serves.


Now, as a care coordinator, she has taken on the role of orchestrating care plans, bridging the gap between families, healthcare providers, and support services, and ensuring the best possible care for all. With a wealth of experience and a heart full of passion.


Jesutofunmi

Jesutofunmi Onayungbo

Job Title: Field Care Supervisor

Joined: 2022

I am an ambitious professional with a diverse educational background and a passion for making a meaningful impact. With a first degree in Education and a Level 2 qualification in Health and Social Care, I possess a strong foundation in communication and pedagogy.

Approximately 10 months ago, I embarked on a new journey in the healthcare sector, driven by my desire to contribute to the well-being of individuals in need and support them to live the best life. Since then, I have rapidly risen through the ranks and currently hold the position of Field Supervisor.

My role as a Field Supervisor allows me to combine my educational expertise with my newfound healthcare knowledge. I am dedicated to ensuring the highest standards of care delivery, providing guidance and support to our caregivers in the field, and optimizing the overall quality of life for our clients.

My ambition is a driving force in my career, motivating me to continually seek opportunities for growth and development in the dynamic and ever-evolving healthcare and social care industry. I am committed to making a lasting difference in the lives of those I serve, and I look forward to further contributing to the success and mission of Priory Care services.


Frequently Asked Questions about Priory Care Services Kingston

What Type of Services does Priory Care Services Kingston offer?

Priory Care Services Kingston offers Home Care.

How many Carers does Priory Care Services Kingston employ?

Priory Care Services Kingston employs 15 carers.