Tiggo Care

Hyde Park House, 5 Manfred Road, Putney, London SW15 2RS
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10 25 Reviews
  • Tiggo Care, London
Tiggo Care is a home care business in London that supports people living in their own homes. They have a variety of care packages available from hourly visits to 24-hour live-in care, and all of these packages are tailored to meet the unique requirements of the individual.

Popular care services include Medication Reminders, Personal Assistance, and Personal Care. Tiggo Care can also offer specialist care services such as Respite Care, Post Operative Recovery Care, Dementia Care, and End of Life Care, which is also known as palliative care. These specialist care packages might entail waking and sleeping nights, live-in care assistance or 24-hour care.

Tiggo Care uniquely provides all staff with company-branded bicycles, which are used by employees to travel between appointments. They believe it makes sense to use bicycles in central London to avoid unwanted delays and cancellations caused by heavy traffic and to reduce air pollution in local communities.

Care Provided by Tiggo Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tiggo Care Ltd
  • Person in charge
  • Christopher Williams (Founder & Managing Director)

Funding & Fees Guide for Tiggo Care

  • Prices
  • Starting from £31.00 per hour for visiting care and £1,500 per week for live-in care.


  • There are no hidden charges and we don't charge extra for travelling time.


Total of 25, showing 1-20
10

Tiggo Care has a Review Score of 10 (9.988) out of 10, based on 14 reviews in the last 2 years. Over all time Tiggo Care has 25 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Following a knee replacement I engaged a live in carer from Tiggo for one month. The carer was very competent and caring. One of the most important aspects of this operation is the excercise program. My carer was diligent in helping me to do the excercise program. Personal care was carried out in a
very sensitive and respectful way.I have already recommended Tiggo to several people. If I need care in the future I will definitely use this agency again.

Reply from Chris Williams, Founder at Tiggo Care

Thank you so much for taking the time to leave us a review. We're delighted to hear about your positive experience and we'll make sure to pass this feedback to the carer who supported you.


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Overall Experience  Overall Experience 5.0 out of 5

We are happy with everything.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to write a review about the service you receive from Tiggo Care. We're delighted that you're happy with the care you're receiving.


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Overall Experience  Overall Experience 5.0 out of 5

I have had two carers from Tiggo Care, both have been good. My present carer is so nice and does all that I ask of her, she turns her hand to any task and is very good with my husband who has Alzheimer's. I totally trust her to look after him in my absence.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to leave a review. We're delighted to hear that you're happy with the carers we've provided to support your husband with Alzheimer's.


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Overall Experience  Overall Experience 5.0 out of 5

Tiggo Care has helped my mother immensely. She is a full-time carer for my father who is elderly, frail and has Alzheimer's. We needed emergency care and they were swift in their response and took charge from the beginning, which is exactly what we needed. They have given us support and strategies to
manage the day-to-day care and the regular carer is wonderful. She is very proactive, patient and kind. We are very grateful and will happily continue with their services.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to give us a review. We really appreciate your positive feedback and look forward to sharing your kind words with the rest of our team.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everyone and the service.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for the positive feedback. We appreciate you taking the time to leave us a review.


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Overall Experience  Overall Experience 5.0 out of 5

The initial assessment was great as it really put my dad at ease and the carer that was chosen was excellent. She was kind, helpful, thoughtful and caring. My dad was happy with the level of care and this was important to us.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for the positive feedback. We are really happy to read that you and your father were happy with the care we provided. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Tiggo Care has provided a carer for my elderly parents. She helps maintain their independence and offers the help they need with discretion and kindness. They would not be without her.
I am very grateful to Tiggo Care for their help.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to write a review about the service your parents receive from Tiggo Care. It's fantastic to read about their positive experience and we look forward to continuing our support.


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Overall Experience  Overall Experience 5.0 out of 5

Such a help, caring and friendly, help in your own home has helped with dementia care allowing life to continue as near normal as possible at home.
Regular rotas and care slots and updates to next of kin have been invaluable.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for the positive feedback. We really appreciate your kind words and look forward to continuing our services.


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Overall Experience  Overall Experience 5.0 out of 5

We are so glad to have found Tiggo Care. They took the time in their initial visit to find a carer that would match my mother's needs and temperament and they succeeded brilliantly. Her helper was so intelligent, kind and helpful that she really could not have been bettered. It was wonderful to have
the same person coming at reliable times, rather than the random strangers arriving on the doorstep that many of my mother's friends have had to endure for their care. Thank you Tiggo, and thank you so much R, for everything.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to leave a review and for the positive feedback. I'm really pleased to read that your mother had a great experience and I will make sure to pass this feedback to all those involved in her care. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

We were delighted to have found Tiggo Care after experiences with suboptimal carers for my elderly parents. As I understand it the founder set up the organisation based on his own experiences of caring for his parents - that personal connection and experience really shows. The organisation is very well
run. The people who run it are all very intelligent and professional. And the carers are very good, reliable and well trained. It’s light years away from other agencies.


I have no hesitation in recommending TiggoCare, personally, I am relieved to have found it.


Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to write a review about the service you receive from Tiggo Care and for all of the compliments about our team. We will pass these compliments to everyone involved.


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Overall Experience  Overall Experience 5.0 out of 5

I found the Tiggo Care Team to be hugely supportive and professional throughout the time they cared for my mother. They were very responsive to all of her needs during the time of her failing health. They treated her beautifully and we’re always respectful and caring of her changing requirements. She
had a long-term period of care with one staff member and this increased to additional support from other carers as and when we needed it. This was provided seamlessly, promptly and with an understanding of the changing needs of my mother. When I needed to take more control overseeing her care I found all the members of the team I dealt with to be efficient, effective and most importantly kind. The management of the team gave me direct support when I required it and made the process of increasing my mother’s care as straightforward as possible in an otherwise stressful time for my family. I could not have asked for more.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to write a review about the service you received from Tiggo Care. I'm delighted to read that you and your mother had a positive experience.


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Overall Experience  Overall Experience 5.0 out of 5

My friend's carer provided by Tiggo Care was kind, gentle, empathetic and efficient. I was so impressed and relieved that she was so competent and patient. She arrives on time makes sure everything is shipshape, all the time treating my friend with such empathy. Many thanks.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to leave a review and for the positive feedback. We take great care to select passionate and empathetic carers, so we're really pleased to read that these characteristics stood out. We'll ensure this feedback is received by the carer too.


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Overall Experience  Overall Experience 5.0 out of 5

The management listens and tailors the service to your needs. They are also willing to help out at short notice for unforeseen circumstances. The carers are kind and caring. All-round excellent service.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to leave a review and for the positive feedback. I will ensure this feedback is received by everyone involved in your care package.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend Tiggo Care very strongly. We were so relieved to find Tiggo Care after an anxious search for suitable care for our brother. My first phone call reassured me immediately that I was in touch with a trustworthy and understanding organisation and so it proved: my brother’s carer
was kind, helpful and resourceful. As well as being a meticulous cleaner and doing my brother’s shopping, she also helped with extra tasks like picking up medications and assembling items of furniture that he had ordered. She was very respectful of my brother and his wishes. We were very grateful to Tiggo Care for making my brother’s last days in his flat so comfortable and free from anxiety. Thank you.

Reply from Chris Williams, Founder at Tiggo Care

Thank you for taking the time to provide us with feedback. We are pleased to hear that your brother's carer made him feel comfortable and that you feel he was well looked after.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Tiggo Care highly enough. Their staff are always polite, efficient and good-humoured. I particularly found their latest visit very motivating. Nothing seemed to be too much to ask and the whole visit was enjoyable. I will look forward to their next visit.

Reply from Chris Williams, Founder at Tiggo Care

Thank you very much for taking the time to leave us a review and for the positive feedback. I'm delighted to hear you found the latest visit particularly motivating.


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Overall Experience  Overall Experience 5.0 out of 5

My carer is wonderful! I am not used to being waited upon, having cared for children and husband all my life. It has taken time to get used to sitting down and reading the newspaper while someone else tidies the kitchen, and makes my bed and my tea. My carer is very cheerful and takes note of my ways
of doing and having things. It is a change of life!

Reply from Chris Williams, Founder at Tiggo Care

Thank you very much for taking the time to leave us a review and for the positive feedback. It's lovely to hear such great feedback about your carer. We'll make sure to pass this on.


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Overall Experience  Overall Experience 5.0 out of 5

I was searching for carers in Wandsworth and the name of this organisation popped out at me. It had everything that I wanted in a carer; personal and domestic. My personal needs are met whenever my carer attends to me and she helps me to take care of my home, especially as I am physically drained after
various appointments and treatments. I have varying illnesses. What I like about this company is the warmth that you feel from the staff who work there: the minute you make contact. Any ongoing questions you may have are dealt with professionally, courteously and with warmth. Due to Covid, the way one speaks to you goes a long way to assure you, especially where 1:1 contact is limited. Another thing that I like about this organisation is that they supply transport to their staff. I think that this is a brilliant initiative and for those who can’t cycle, they should be encouraged to learn. So far so good and I am happy to continue with Tiggo Care. Keep up the good work.

Reply from Chris Williams, Founder at Tiggo Care

Thank you very much for taking the time to leave us a review and for the positive feedback. It's great to see there are so many things you love about the service we offer at Tiggo Care!


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Overall Experience  Overall Experience 5.0 out of 5

Having heard various scare stories about care service providers, I have been exceptionally pleased to find Tiggo. The care provided has been exceptionally good, and the carer has been very empathetic towards the needs and feelings of my aunt. While the service provided may not be what the user thought
she wanted, it has been what has been needed and has been provided in a thoughtful and caring way. I have no sense that the carer is 'watching the clock'. Tiggo have also been very responsive with respect to rapidly ramping up the number of visits, and flexible with respect to timing them in alignment with specific needs. Exposure to someone at this stage of life is a new experience for me - Tiggo has been very helpful in pointing out the help and support that is available to us and indicating when we should be contacting the GP concerning medical issues.

Reply from Chris Williams, Founder at Tiggo Care

Thank you very much for taking the time to leave us a review and for the positive feedback. It's often hard to convince a loved one that they might need a little extra help and so it's lovely to hear that you feel like your aunt has benefited from our care services despite her having some initial hesitations.


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Overall Experience  Overall Experience 5.0 out of 5

I live in Johannesburg and my sister in Port of Spain. The health of our 89 year old (S.London resident) mother - who has been fiercely independent all of her life - is deteriorating. She has been persistently resistant to the idea of any sort of care notwithstanding the evident need for it for quite
a while. Recent health issues compelled her to accept the idea of a carer once a week. Our heroic London-based cousin and his wife found Tiggo and made contact and within a few days, we had engaged them to provide care. The service has been extraordinary on all levels starting with the sensitivity in introducing the idea of care to our mother who immediately took to the idea after the initial meeting to the point where we now have an angelic and superbly attentive carer providing twice-daily care. After one week my mother appreciated her so much she requested that the carer moved in! It has been such a reassurance to everyone and we are grateful to Tiggo. Highly recommended.

Reply from Chris Williams, Founder at Tiggo Care

Thank you very much for taking the time to leave us a review and for the positive feedback. It's lovely to hear that your mother appreciates the carer so much that she requested she move in with her!


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Overall Experience  Overall Experience 5.0 out of 5

It has taken me some time to get used to having a carer in my home, even for just a few hours a week. It can be difficult to lose some privacy, and it’s hard to rely on someone else for even small tasks. Fortunately, my Tiggo carer is calm, caring and very understanding. (She also has a good sense of
humour). I really appreciate the care Tiggo’s manager takes to organise the appropriate help, and for her ongoing supervision. I feel confident that I will be using their services more and more in the future.

Reply from Chris Williams, Founder at Tiggo Care

Thank you very much for taking the time to leave us a review and for the positive feedback. It's fantastic to hear that you feel comfortable with your carer and that you feel fully supported by management.


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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Tiggo Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Tiggo Care is calculated as follows: ( (82 Excellents x 5) + (1 Goods x 4) ) ÷ 83 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tiggo Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (8)

Chris

Chris Williams

Job Title: Founder & Managing Director

Joined: 2021

Chris is an experienced healthcare professional with prior experience as a management consultant and financier. He was inspired to start the business after he began searching for care for his mother, who in turn spent many years caring for his father at home. As a result, he's been immersed in the world of care for his entire life and understands how hard it can be to find the right care provider, especially if you have a rare disease like his parents.


He studied at Oxford University and holds a BA in Human Sciences and an MSc from Oxford's School of Medicine.


Deevi

Deevi Asbaum-McCann

Job Title: Registered Manager

Joined: 2022

Deevi is an experienced Registered Manager who has worked in the industry for almost a decade after previously working as a lawyer. She has experience supporting people with a range of different health conditions, including mental health, learning disabilities, dementia, and rare diseases. She brings an impressive background in clinical governance and compliance. As the Registered Manager, Deevi oversees the care of all clients at Tiggo Care.


Deevi has a Master's degree in Public Administration from Tallinn University, a Master's Degree in Law from Tartu University, and an NVQ 5 Diploma in Leadership for Health and Social Care.


Micheline

Micheline Jonzac

Job Title: Field Care Supervisor

Joined: 2023

Micheline has worked in the care sector for over a decade, driven by a deep commitment to improving the lives of others. She finds great fulfilment in supporting older people and those with health conditions, ensuring they receive the right care with dignity and compassion.


As a Field Care Supervisor at Tiggo Care, Micheline carries out client needs assessments and risk assessments, working closely with our clients and their families to organise tailored care. She takes great pride in seeing clients comfortable and well-supported, knowing her work makes a real difference.


Micheline is currently completing her Level 3 Diploma in Adult Health and Social Care, further strengthening her expertise in the field.


Anastasia

Anastasia Wairimu

Job Title: Customer Success Lead

Joined: 2022

Anastasia brings 20 years of experience in domiciliary care, ensuring clients receive high-quality, personalised support in their homes. As Customer Success Lead at Tiggo Care, she plays a key role in maintaining service excellence by conducting regular reviews and audits. She actively incorporates client feedback, ensuring continuous improvement while mentoring and supervising care staff to support their professional development.


Anastasia holds an NVQ Level 3 in Health and Social Care. She is a passionate advocate for mental health in her community, regularly organising events to raise awareness. Outside of work, she enjoys mentoring future care professionals and bringing people together over good food and meaningful conversations.


Nurto

Nurto Ali

Job Title: Office Administrator

Joined: 2024

Before moving to the UK, Nurto worked as a nurse in Somalia. With a strong background in healthcare, she easily transitioned into the UK care sector, bringing over five years of experience in providing compassionate support to clients.


At Tiggo Care, Nurto plays a key role in office administration, ensuring smooth operations. Her previous hands-on experience in care—offering personal care, meal preparation, and companionship—has given her a deep understanding of the needs of both clients and carers.


Nurto is deeply committed to providing the same care and support she would want for her own elderly parents, making her a valued part of the Tiggo Care team.


Maria

Maria dos Santos

Job Title: Care Assistant

Joined: 2022

Maria has a deep passion for healthcare and social care, believing that caring for others is a true gift. For her, putting people first and respecting their needs is fundamental to being a compassionate and effective caregiver. She is dedicated to expanding her knowledge and skills to provide the best possible support to those in need.


Maria has been part of Tiggo Care for three years and sees her work as a calling. She finds fulfilment in caring for others with love and respect. She holds a certificate in nursing technique and is continually working to improve her skills to deliver excellent care.


Gladys

Gladys Arvo

Job Title: Care Assistant

Joined: 2023

Gladys is an experienced healthcare assistant with 12 years in the care industry. In 2023 she joined Tiggo Care, bringing her expertise in personal care, medication support, companionship, and mobility assistance.


For Gladys, caregiving is more than a job—it’s a source of joy and motivation. She finds fulfilment in helping those who struggle with daily tasks, ensuring they receive compassionate and respectful care. She earned a Certificate in Healthcare Assistance and a Diploma in General Nursing. Her experience and dedication make her a valued part of the Tiggo Care team.


Asumah

Asumah Murungi

Job Title: Care Assistant

Joined: 2023

Asumah has been a dedicated care assistant for two years, providing personal and oral care, assisting with meals, and offering emotional support to clients. She takes pride in creating a comfortable and supportive environment, ensuring service users feel valued and cared for.


What she enjoys most is offering companionship, as many clients experience loneliness. Her natural empathy makes her well-suited for the role.


Her personal experience caring for her father, who has diabetes, and her late grandmother, who suffered a stroke, reinforced her passion for care. This deep connection drives her commitment to making a real difference every day.


Frequently Asked Questions about Tiggo Care

What Type of Services does Tiggo Care offer?

Tiggo Care offers Home Care.

How many Carers does Tiggo Care employ?

Tiggo Care employs 100 carers.