Caremark Hounslow

Westlink House, 981 Great West Road, Brentford TW8 9DN
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8.0 9 Reviews
  • Caremark Hounslow, Brentford
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Care Provided by Caremark Hounslow

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Shipra Mehta (Manager)

Funding & Fees Guide for Caremark Hounslow

  • Prices

  • £27.50 for 60 min visit
    £1350 per week for Live-in care
    £22.50 per hour for night visit or visit lasting for more then 6 hours.
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Caremark Hounslow Reviews (9)

8.0

Caremark Hounslow has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Caremark Hounslow has 9 reviews.

Overall Experience

  • 9
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Date Published

9
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1
8

Review from J H (Mother of Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the same carer for the last four months and she is just wonderful. She understood our son from the moment they met and they have a lovely relationship. Our carer has become part of the family. When our carer went on holiday, Caremark were very proactive in finding us a replacement.

Reply from Swati Bagwe, Managing Director at Caremark Hounslow

Thanks for your kind words and would surely pass on your message to the carer who has been really good with your son.


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Review from P R (Father of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really delighted with the excellent care that my son received from Caremark Hounslow. Care team were reliable, kind, very caring and office staff were always happy to listen to any concerns and offer help. Office advises us if carers are delayed for any reason. I would have no hesitation in recommending
this company to anyone needing first-rate care in their own home.

Reply from Swati Bagwe, Managing Director at Caremark Hounslow

Thank you for your positive feedback and hopefully will continue to provide a service as per your expectations.


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Review from J M (Sister of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very satisfying service for my brother from Caremark (Hounslow) branch. Had permanent carers who were empathetic and kind. The supervisor visited regularly to make sure we were getting the correct service. I would like to thank the whole team for making sure that my brother received good care.

Reply from Amit Mehta, Business Development at Caremark Hounslow

Thanks for your feedback, we really appreciate your kind words, this motivates us to provide good and safe service.


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Review from P M (Father of Client) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not have picked a better care provider for our son. The carer caring for our son was excellent and always treated him with so much love, dignity and compassion. Everyone I dealt with in the office etc. was great. I would highly recommend this service.

Reply from Swati Bagwe, Managing Director at Caremark Hounslow

Thank you P for your kind and encouraging words.


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Review from S K (Son of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all incredibly grateful to the Caremark team. Dad loves you all. Also, thank you to the office team who are always so kind and helpful when I call. Has made a huge difference to his life and he feels he wouldn’t be alive if carers didn’t visit.

Reply from Amit Mehta, Business Development at Caremark Hounslow

Thank you for your kind and encouraging words, we are extremely happy that you are satisfied with the service we provide.
Kind Regards,
Caremark Hounslow team.


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Review from K B (Brother of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank Caremark (Hounslow) care team for the excellent service provided to my brother. Carers are very friendly, experienced and would highly recommend them. He had a good connection with carers, he looks forward to his visits.

Reply from Swati Bagwe, Managing Director at Caremark Hounslow

Thank you very much for your review and encouraging words.
Regards, Swati.


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Review from Nicholas D (Husband of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Started care service for my wife through Caremark (Hounslow) last year after having not too good experience through another care provider and so far care provided has been very good. All carers are very professional and pleasant.

Reply from Swati Bagwe, Managing Director at Caremark Hounslow

Thank you for such a positive review. Really appreciate it.


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Review from Anthony B (Father of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used Caremark Hounslow services for my son, who is autistic to take him to day and activities centres. Carers are extremely kind and are capable to handle all situations, communication with us has been great. Would recommend to anyone who is looking for a local-based, good care provider.

Reply from Swati Bagwe, Managing Director at Caremark Hounslow

Thanks, Anthon,y for your kind words. Your comments will certainly encourage us to provide excellent service in the community.


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Review from S K (Sister of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff of Caremark (Hounslow) are highly dedicated to the service they provide with friendly-professional behaviour towards the client to ensure they require the best of everything. We have been receiving such a reliable and efficient management, the carers who visit are trained, experienced
and the other staff are helpful in every manner. Caremark is brilliant in every way they provide care, we always look forward to the time when the carer comes in.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Caremark Hounslow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caremark Hounslow is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hounslow is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Caremark Hounslow

What Type of Services does Caremark Hounslow offer?

Caremark Hounslow offers Home Care.

How many Carers does Caremark Hounslow employ?

Caremark Hounslow employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hounslow to verify any information. View our terms and conditions. Caremark Hounslow has a Basic Service – more info.