Bluebird Care Folkestone & Dover

The Archive Centre, Honeywood Road, Dover CT16 3EH
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8.4 3 Reviews
  • Bluebird Care Folkestone & Dover, Dover
Bluebird Care Folkstone & Dover provides high quality care to adults over the age of 18. Their experienced team are able to offer dementia care, elderly care, care for sensory impairments as well as domestic services and general home help.

Customers are at the heart of Bluebird Care; they provide high quality care to help people maintain their independence and quality of life and stay in the comfort of their own home for as long as possible.

The individual needs of each customer will be assessed before a care professional is assigned. This allows Bluebird to deliver care which is person-centred and completely bespoke to the requirements of the customer. Regular reviews will also be carried out to make sure care continues to be relevant to customers as their needs change.

All care professionals undergo a rigorous vetting procedure before they join the team and they will carry an ID card with them at all times so you can rest assured that your safety and security are always a priority.

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Care Provided by Bluebird Care Folkestone & Dover

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gemma East (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Folkestone & Dover

  • Prices

  • Prices from £31.15

Bluebird Care Folkestone & Dover Reviews (3)

8.4

Bluebird Care Folkestone & Dover has a Review Score of 8.4 (8.412) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care Folkestone & Dover has 3 reviews.

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Review from C B (Client) assisted by family/friend published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff attendance is good and they are always on time. I am happier with the more mature ladies that attend, as they appear to have more understanding of my needs.

Reply from karen Mills, Marketing Manager at Bluebird Care Folkestone & Dover

Thank you so much for your comments regarding our service and staff and taking the time out to review our services. We are so glad that we are meeting your needs and you are happy with the care and support you are receiving.


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Review from Reginald M (Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get on well with all the carers and we get a routine. I look forward to the morning visits. I think that there is at times a lack of communication between management and it's carers.

Reply from karen Mills, Marketing Manager at Bluebird Care Folkestone & Dover

Hello Reginald, thank you so much for taking the time to review Bluebird Care. We are delighted to hear you are pleased with our services and our care professionals. Please be assured all of your feedback is very important to us. It is of the utmost importance to us to ensure our whole team work together at all times to ensure we provide the very best care and support to our customers and please rest assured we will be communicating your comments to the team and ensure all communication lives up to both our and your expectations at all times. Best Wishes The Bluebird Care team.


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Review from C D (Mother of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. Totally reliable with continuity of care. A good match between the carer and service user. Regular checks to ensure all is going well. My son, who can be very withdrawn, enjoys chatting to the carer and has described her as making his day. Management respond very promptly and efficiently
to emails and calls. Not cheap, but worth the expense for complete peace of mind.

Reply from karen Mills, Marketing Manager at Bluebird Care Folkestone & Dover

Thank you so much for taking the time to leave a review for Bluebird Care and for your lovely comments. Your feedback is extremely important to us. We are delighted your son enjoys the visits from our care professionals and I am sure that your comments will equally make their day! Best wishes from the Bluebird care team


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Current Review Score: 8.4 (8.412)

Overview of Review Score

The Review Score of 8.4 (8.412) out of 10 for Bluebird Care Folkestone & Dover is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.412 for Bluebird Care Folkestone & Dover is calculated as follows: ( (11 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 17 Ratings = 4.412

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Folkestone & Dover is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Gemma

Gemma East

Job Title: Registered Manager

Joined: 2022

Gemma has worked in the health and social care sector for over 20 years. She is passionate about educating others in the brilliance and diversity of working in the care industry.


Gaining skills and knowledge across a variety of settings, she has learned sign language, and complex care and even climbed mountains with the people she has supported.


Amy

Amy Swift

Job Title: Branch Manager

Joined: 2020

Amy welcomed a career in Care after working for 10 years as a hairdresser. Her caring and bubbly nature led her into the Care industry and she has never looked back!


Amy is kept busy in her spare time being a mum to 3 beautiful children! Enjoy being outside going on family walks and making forever memories. She is a huge Harry Potter fan.


Karen

Karen Brice

Job Title: Care supervisor

Joined: 2022

Karen joined the team as a Care professional, onto Care champion and progressed into the office as a Care supervisor.


The pathway gave Karen an excellent all-round knowledge of the role as well as our customers which makes a big difference in her day to day.


Frequently Asked Questions about Bluebird Care Folkestone & Dover

What Type of Services does Bluebird Care Folkestone & Dover offer?

Bluebird Care Folkestone & Dover offers Home Care.

How many Carers does Bluebird Care Folkestone & Dover employ?

Bluebird Care Folkestone & Dover employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Folkestone & Dover to verify any information. View our terms and conditions. Bluebird Care Folkestone & Dover has a Platinum Service – more info.