VKARE Domiciliary Services

Office 1 Sunnyhill House, 3-7 Sunnyhill Road, London SW16 2UG
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9.0 10 Reviews
  • VKARE Domiciliary Services, London
The aim of VKARE Domiciliary Services is; “To provide a high standard of care and support to every Service User”

VKARE Domiciliary Services’ primary objective is to provide nurturing and compassionate care and companionship which both enables and encourages each client to remain independent in their own homes, at times convenient to them and in ways they find most suitable.

VKARE Domiciliary Services provides a range of services to clients from its CQC registered office in Streatham to provide personal care and support to adults living in the Wandsworth, Lambeth, Dulwich & Sydenham, Croydon, Crystal palace and surrounding areas.

VKARE PROVIDEs SUPPORT TO:

•        Elderly vulnerable or frail adults
•        Support calls for the elderly or physically disabled
•        Adults with sensory loss/ impairments
•        Terminally ill and End of life/Palliative care
•        Learning disabilities
•        Care provisions for 18 years and over
•        Physical disabilities
•        Adults with Dementia

SERVICES VKARE PROVIDES:

•        Personal care-washing, dressing, bathing, showering and continence care
•        Companionship
•        Medication support
•        Respite care and Live-in care
•        Catheter and Stoma care
•        Meal preparation and helping to eat and drink
•        Light housekeeping- laundry, washing up, vacuuming, and emptying bins
•        Escort for shopping, medical appointment, errands, and accompanying with trips out.

All the above services are provided by personal visits from VKARE's Care givers, at agreed times, to meet your needs and your chosen lifestyle. The visit can vary in length from one hour per day to up to 24 hours, seven days a week, including weekends and bank holidays as well as Live-in care.

STANDARDS CLIENTS CAN EXPECT

•        VKARE will keep all personal and financial matters strictly confidential
•        Respect individual rights and dignity and promote independence at all times
•        Show respect for your home, belongings, and personal standards

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Care Provided by VKARE Domiciliary Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Vedah Kayumba
  • Person in charge
  • Vedah Kayumba (Owner/Manager)
  • Admission Criteria
    • Non-medical

Funding & Fees Guide for VKARE Domiciliary Services

  • Prices

  • Weekdays: £25.00/hour (Mon -Sun)
    Bank holidays are charged at double the weekday rate.


    Nights: 10pm - 8am
    Sleep in: £195.00/night
    Working night: £235.00/night.


    Live-in Care:
    Respite/Live-in Care: £1050.00/week
    High dependency: £1150.00/week

VKARE Domiciliary Services Reviews (10)

9.0

VKARE Domiciliary Services has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time VKARE Domiciliary Services has 10 reviews.

Overall Experience

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Date Published

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Review from Michelle A (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by VKARE has been consistently excellent since our first engagement in 2023. All members of the team treat my mother with dignity, and respect, which puts me at ease to leave her in their complete care when I need to. This was the case in October 2024 when I had to travel and was
away for 2 weeks. My mother was well looked after and there were no difficulties with the level of care she received in my absence. I particularly appreciate that the team respects my mum's special ways that can at times be challenging. This is partly to do with dementia and her mobility. She is also visually impaired with low aural abilities - these can be very challenging but the team are always patient with mum. At times, I have called on their service at short notice and they have always graciously provided this, which I very much appreciate. They were recommended and I have not regretted engaging the service.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Thank you for taking the time to share your positive experience with us. We are so pleased to hear that VKARE team's support makes a difference for you and your loved one. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day to ensure that you continuously receive a much reassuring and nurturing service. Thank you!


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Review from Y H (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provider. Always gives good level of care service and communication according to the care plan. Very flexible. I know that I can count on the owner and her team of staff for compassionate care for my mother.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Thank you for the amazing review and we are grateful to have you as our client. Here at VKARE, we continuously put in the work to keep you and all our clients happy. Thank you.


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Review from Maureen G (Cousin of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers give confidence in the way they show concern, commitment and compassion, even in difficult circumstances. I have nothing but admiration for the work they do. The administrative delivery is organised, supportive and engaging. As the person representing the client's needs, I feel that we are
listened to and decisions are being made with genuine respect and in the best interest of the client. I like the idea of the app as a way to keep our communication going but it does need some development. That said, I'm happy that we are flexible about finding other ways of keeping in touch. Thank you.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Hi,
Thank you for your review. All feedback is important to us and we’re sorry to hear that our communication app is not meeting your needs.
As you can hopefully see from our other reviews, your situation is the exception and this makes us all the more keen to make sure this gets resolved with our support team.
Please leave a message at 07538 632188 to let us know how we could improve our communication app and we will do our best to resolve any problems.
Sincerely.


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Review from Vanessa A (Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that has been received so far is outstanding. The staff are well-trained and prompt. Nothing seems too hard or difficult for them to do. They are very compassionate and dedicated to their jobs. Thank you, with dignity very pleasant.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Thank you for the amazing review! We are doing everything we can to ensure that we continue to provide you with a quality and consistent service to keep you and all of our clients happy. Thank you for using our services.


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Review from S B (Daughter of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

VKARE is very professional and provides excellent and genuinely compassionate care that is tailored to the needs of the client. The support my mother is receiving from VKARE is helping her to live independently in her own home with dignity. The level of care is consistently of a high standard and provides
me with the reassurance that my mother is being well cared for.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Thank you so much for the great review and for taking the time to post a review. We are so pleased to hear that you are happy and reassured with our compassionate homecare service. Your feedback is so important to us, thank you!


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Review from Arijit P (Grandson of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is an 82yr old advanced Alzheimer's patient, requiring full-time care with life. When grandpa suddenly fell seriously ill on a Friday, I desperately started looking for a carer urgently. The manager responded to our emergency and turned up at our door within 2hrs of contacting us. She told
us that it would be difficult to find someone immediately, so she decided to take it on herself. The way she took care of my grandma over the next few days was a wonderful experience. The genuine love, empathy and kindness that she displayed towards a stranger she had never met before, was truly remarkable. She was very punctual and did her work with abundant patience, even when situations were difficult. She handled her tasks expertly, while preserving the patient's dignity at every step. She was a godsend and I wish her great success. Thank you to the manager, for all the love and kindness.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with our services. We take pride in providing compassionate and empathetic care/support. Once again, thank you for taking the time to share your experience with us, we very much appreciate it.


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Review from B A (Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having Covid-19, I received excellent care support from the carer when she worked for another company.
Unfortunately, I was not able to get in touch with her until April 2022.
I am now receiving support from Vkare with my long Covid-19 problem and other health problems.
I am receiving help
with all aspects of my care needs, including helping with medication, shopping, cleaning and meal preparation. I would recommend this service to my friends and family.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Hello, thank you so much for this lovely review, we are so happy to hear your experience with us is excellent. We are delighted that we can assist you with your care and support needs/requirements. We indeed take pride in ensuring our clients such as yourself, are satisfied with our services. Thank you!


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Review from Gillian B (Daughter of Client) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother currently has regular twice-weekly visits from the provider and she is always treated with the utmost care, dignity and respect, and always in a most professional way. Mum enjoys the calmness of the visits which are helping her to deal with day-to-day household tasks. In addition to her regular
scheduled visits, VKARE Domiciliary Services have also been able to accompany Mum to dental and hospital appointments, which has been extremely helpful and reassuring for Mum and me. The carer has also helped with organising regular medication deliveries and is always on hand to chase up things like this with the GP and pharmacy. I am very glad to receive regular updates and communications from the carer to keep me up to date with what has been done on each visit and how Mum is doing and to advise if there is anything that I need to be aware of. I would definitely recommend VKARE Domiciliary Services as a professional agency who are always ready to go above and beyond to provide an excellent service.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

We appreciate you taking the time to leave us an excellent review! We take pride in providing a high-quality and compassionate homecare service and we are extremely pleased that you are happy with our services. Your feedback helps us to improve and continue to deliver an excellent service to our valued customers. Thank you.


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Review from Claire S (Daughter of Client) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review as I have legal power of attorney for my, now 102-year-old father's health and well-being and financial affairs. VKare Domiciliary Services have provided an excellent service to him. They have supported his full-time, live-in carer, when she has taken breaks and holidays. The
attention to detail from reviewing his care plan prior to arriving and conducting a full handover at the beginning and end of the contract was excellent. During the period in February 2022, my father had a fall in the night (no blame attached to his caregiver), and the carer called an ambulance and stayed with him, keeping him calm and as comfortable as possible for an extended period, as the ambulance service was very busy. The carer went to the hospital with him, all was well, so they returned home. The following day he had forgotten all about it. My father was very happy with the carer and has said that he welcomes seeing her again on the next occasion his full-time carer takes or needs a break. I highly recommend them.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Hi Claire, thank you for taking the time to leave us such a fantastic review! We are pleased to hear that you are happy with our services. Your satisfaction is our priority and as affirmed by your review, we pride ourselves on exceptional service.


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Review from S B (Daughter of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness that staff have shown both my parents has been remarkable and as a family, we are delighted that her agency is now providing care for them both. She provides personal care to my father and the quiet encouragement that enables my mother to maintain her independence. Her nursing
experience, skill and kindness have improved my father's mood and his general wellbeing, which makes a profound difference at this stage of life. We now have caregivers that are able to adapt to the ever-changing needs of the elderly, provide care and advice to the family and arrive with a cheerful disposition, enabling my parents to flourish as their health declines.

Reply from Vedah Kayumba, Owner at VKARE Domiciliary Services

Thank you so much for your kind words. We really appreciate you taking time out to share your experience with us. We count ourselves lucky for customers like you. We would love to continue providing great service to awesome customers like you. Thank you once again!


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for VKARE Domiciliary Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for VKARE Domiciliary Services is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for VKARE Domiciliary Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Vedah

Vedah Kayumba

Job Title: Registered Care Manger

Joined: 2021

Vedah is the owner of VKARE Domiciliary Services which is registered by the Care Quality Commission.
She has worked in Health & Social Care for 19 years and 5 years qualified nurse prior.
Vedah has up to Level 5 qualification in Health & Social Care and her previous role as Registered Care Manager for a home care agency in London and achieved an 'OUTSTANDING' CQC rating for the company within 14 months of being appointed to the role.
Vedah/VKARE is also a Registered Trainer/Registered Training Centre-which means that all mandatory and other Care giver training is provided in-house to ensure highest standards.


David

David Hoon

Job Title: Business Development & Project Manager

Joined: 2022

With a background in implementation management in the NHS (10 years) and operations management in banking, insurance and finance (27 years), my role is to ensure that VKARE Domiciliary Services has the processes and technical assets to conduct and expand its business activities in a safe and effective manner.


The security and accuracy of information relating to our clients and employees is of paramount importance to us and a significant part of my role is to ensure that all such records are kept confidential, up to date and used solely for the purpose for which they were obtained.


Njavwa

Njavwa Sivile

Job Title: Field Supervisor/Care Coordinator

Joined: 2023

I am a Zambian-trained and qualified Registered nurse. I worked for 6 years in a hospital while in Zambia, before taking up employment in the UK in September 2023.


Since coming to the UK, I have continued in my passion to provide compassionate care and bring meaning to people’s lives. In my current role as supervisor/coordinator at VKARE Domiciliary Services, my job is to communicate organisational needs, oversee caregivers providing guidance and support; arrange and carry out staff support visits, supervise, monitor and review their performance to ensure high quality of service that our clients expect is provided. I also ensure that accurate records are maintained, ensuring that all client care plans are up to date for optimum delivery of care and support to each and every service user.


Frequently Asked Questions about VKARE Domiciliary Services

What Type of Services does VKARE Domiciliary Services offer?

VKARE Domiciliary Services offers Home Care.

How many Carers does VKARE Domiciliary Services employ?

VKARE Domiciliary Services employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact VKARE Domiciliary Services to verify any information. View our terms and conditions. VKARE Domiciliary Services has an Enhanced Service – more info.