Volsec Healthcare

Office 7 Plaza Business Centre, Skyline Plaza, 45 Victoria Avenue, Southend-on-Sea SS2 6BB
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9.4 12 Reviews
  • Volsec Healthcare, Southend-on-Sea
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Care Provided by Volsec Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Volsec Ltd
  • Person in charge
  • Stewart Clements (Manager)

Funding & Fees Guide for Volsec Healthcare

  • Prices

  • £23 - £30 per hour hour

  • Please get in touch for a more comprehensive and detailed breakdown of our charges.
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Volsec Healthcare Reviews (12)

9.4

Volsec Healthcare has a Review Score of 9.4 (9.380) out of 10, based on 7 reviews in the last 2 years. Over all time Volsec Healthcare has 12 reviews.

Overall Experience

  • 8
  • 3
  • 1
  • 0
  • 0

Date Published

12
2
2
7
5

Review from Julie M (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If anyone is looking for a fantastic care company who my dad adored and looked forward to his carers coming round who treated him with dignity and respect then please contact Natasha at this company - they are the best and I thank them with all
My heart for the way you looked after my dad
He trusted
you all and we never had to worry about his care as every carer was fully trained and really caring with dads best interests at heart

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Management

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Review from Karen S (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Volsec have been a blessing for Dad and his daughters. Their care has been second to none. The friendly smiles and jolly personalities of ALL the carers has been refreshing compared to our previous care company. We never got let down, they were always punctual, their gentleness of
personal care and knowledge of catheters was outstanding and the fact we had regular carers who did a whole day at a time was a definite bonus as relationships were formed from all parties involved. They all went above and beyond and although faced with some challenges regarding other Social Care departments they did the very best they could and sorted issues out with a lot of perseverance and a very professional manner.
I have no problems in recommending them to anyone that asked. They truly are what a Care Company should by.
Dad sadly passed away in January 25 and the kindness of the team since then has been very much appreciated and they have shown great empathy.

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Review from C P (Client) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Don't know what to write, but happy with the care.

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Treated with Dignity

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Review from Liane U (Mother of Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is having respite two times per week with the same carer. She is fantastic with him. Five stars for her. We don't want anyone else.

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Review from Kim M (Daughter of Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Volsec have been taking care of my parents for a year and a half. They have always been reliable. They are helpful and caring and I have been very happy with the service received.

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Treated with Dignity

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Review from G Y (Wife of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are kind, professional and friendly. They treat my husband with care, respect and dignity. On the rare occasion that they have run late, they have always rang to let me know. Senior management always stay in regular contact with me and all visits are recorded on the app, which I can easily
access. The company is very supportive towards myself, as well as my husband. I would highly recommend this company for all your care needs.

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Review from A W (Son of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Time management is key for us. Carers are on time and care is taken to look after Father and his needs. Happy with the care and service provided.

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Treated with Dignity

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Review from Michael B (Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At present, I am satisfied with the care provided. However, I feel that as winter progresses, I may need to ask for further support. I find it strange that my social worker has had no contact with me to enquire if I am still alive!

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Review from John T (Husband of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find Volsec to be a brilliant company. Nothing we asked for was too much trouble and was carried out perfectly. Great company.

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Review from Gary C (Son of Client) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is exceptional. The service and care is brilliant. We would highly recommend.

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Review from Julie C (Friend of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect, empathic, age-related, fun-loving carers. The care is perfect with laughter, always the highest standards and the manager is gold. Thank you all, for making my friend believe again. Grateful thanks as well, for the manager's empathic care of me! It’s been so traumatic for my friend and I. We
both thank god for your team.

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Review from Leila L (Wife of Client) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied, except timing is erratic, but knowing shortage of staff etc. Volsec should not take on contracts if not enough staff and conveyances to execute efficiently.

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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Volsec Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Volsec Healthcare is calculated as follows: ( (35 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 41 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Volsec Healthcare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Volsec Healthcare

What Type of Services does Volsec Healthcare offer?

Volsec Healthcare offers Home Care.

How many Carers does Volsec Healthcare employ?

Volsec Healthcare employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Volsec Healthcare to verify any information. View our terms and conditions. Volsec Healthcare has a Basic Service – more info.