Alina Homecare Cheltenham

Office 16, Lancaster Centre, Meteor Business Park, Staverton, Gloucester GL2 9QL
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9.5 16 Reviews
  • Alina Homecare Cheltenham, Gloucester
Alina Homecare Cheltenham provides high-quality home care services to those in the Cheltenham and Gloucester area who wish to remain living independently in their own home for as long as possible. They cover Abbeymead, Barnwood, Bishop’s Cleeve, Brockworth, Cheltenham, Charlton Kings, Churchdown, Cotswolds, Gloucester, Hucclecote, Leckhampton, Longlevens, Prestbury, Swindon Village, The Reddings, Upton St Leonards, Winchcombe & surrounding areas.

The Branch Manager is dedicated to delivering quality support to people in their own homes, empowering them to fulfil their aspirations and continue to receive the care they need as their needs change. Alina Homecare can help with Personal Care, Domestic Care, Companion Care, Live-in Care, as well as more specialist care services such as Dementia care, Palliative care, and Stroke care. Respite & Crisis care are also available to help family and carers who need a break.

Alina Homecare provides thorough training for all its care and support staff who undertake a minimum number of training hours followed by direct support from experienced staff to ensure they have the knowledge and skills to provide the high quality service Alina Homecare demands.

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Care Provided by Alina Homecare Cheltenham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hollie Wynn (Branch Manager)

Funding & Fees Guide for Alina Homecare Cheltenham

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Cheltenham Reviews (16)

9.5

Alina Homecare Cheltenham has a Review Score of 9.5 (9.457) out of 10, based on 6 reviews in the last 2 years. Over all time Alina Homecare Cheltenham has 16 reviews.

Overall Experience

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Review from Jon B (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare in Cheltenham has been caring for our mother over the last couple of years. The care package has been carefully planned and reviewed with Mum and Dad. Over the months this has been tweaked as her needs have changed. The carers, who visit every morning, are universally of high quality
and have built strong relationships with our parents. As children, with our mum's agreement, we have access to the online system which gives us daily updates on the care and how the carers find our parents. Where we have needed to we have phone access to the care managers and this has allowed us to support the care package and make sure it works positively.

Reply from Hollie Wynn, Branch Manager at Alina Homecare Cheltenham

Thank you for taking the time to give such lovely feedback. I am pleased that we look after Mum and that you and your siblings feel so reassured by having the team in to help with day-to-day tasks. I'll share your lovely feedback with the team, I know they all enjoy supporting Mum!


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Review from Tim K (Son of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina staff visit my mother three times a day to help her prepare for the day, then at lunchtime to help her with lunch preparation and in the evening to help her get ready for bed. The staff, without exception, are kind and diligent. When something a little extra needs to be done it is no trouble.
In one isolated case when there was a problem with the standard of care provided by a new carer, this was very quickly dealt with by Alina management, which showed how responsive they were to our concerns. Thank you all for what you do!

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for taking the time to give your feedback, it is appreciated. I am pleased that the team responded to your concern quickly and effectively. It's wonderful to hear that the staff are all kind and diligent as well as happy to do those little extras for Mum. I know the team all enjoy their visits with Mum.


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Review from R E (Son of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company and very flexible with arranging and rearranging visits without too much disruption. My mum likes the regular carers and the consistency of the carers, my final comment is how they accommodate Mum's needs and although my mum worries about her money going down, keeping her in
her own home is imperative.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for sharing your feedback, I will share it with the team. I know the team enjoy a giggle with Mum and are always happy to be flexible around her needs.


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Review from Sophie S (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have been great, looking after Mum, great communication and very accommodating when Mum is having a tricky day. Couldn't do without them. Management are extremely efficient, always contactable, flexible, knowledgeable and experienced, communicative and understanding. The staff are kind
and patient.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you so much for taking the time to leave a review. The team pride themselves on putting Mum at the centre of their care, so are pleased to accommodate her needs. I'll share your thoughts with the team.


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Review from Christine D (Daughter of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team from Alina have been an absolute godsend for my mum and also given me complete peace of mind, they stepped in with very short notice to put a care programme in place and have never failed to deliver. They have on occasion gone above and beyond their duty and always put Mum’s needs
as a priority. They have been very flexible with any changes required to the care needed, extra visits etc. I cannot recommend them highly enough, the manager is always at the end of a phone and is so friendly and approachable and the whole team are a delight to deal with. If they have any concerns they always contact me to let me know, and I am able to monitor every visit they make with the app which is such a great way of knowing what they have done on each visit. Alina Homecare are a fantastic company!

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for taking the time to share your feedback. We all enjoy supporting Mum; the team will be pleased to hear that you have such peace of mind.


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Review from S B (Husband of Client) published on 22 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mobility has been a developing issue over the past 5 years and culminated in our moving from a hillside home in the country to central Cheltenham. In January 2023, I fell off a dining room chair, broke my hip and was hospitalised for 14 days. Our family were concerned that my husband (being 86 years
old) would struggle to cope with the inevitable full-time care needed on my discharge from hospital and selected Alina to provide daily support.
The daily visits to help me to dress in the morning, make my breakfast, make the bed and undertake some general housekeeping tasks has been invaluable. It has given my husband some free time to continue a range of voluntary work as well as do some necessary shopping.
I also suffer from acute sight loss which means I have difficulty in other ways. I am prescribed a variety of medication and need help in finding and taking as appropriate. I also appreciate having the newspaper read to me.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you so much for taking the time to share your experience, it's wonderful to hear you feel our daily support has been invaluable. We do invest more heavily (in time and resources), in our team's training than other companies may do - this ensures they can deliver the highest quality of care for our clients. We will pass on your positive review to the staff team.


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Review from Tony S (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents started using Alina Homecare for their personal needs early in 2022. They soon looked forward to seeing highly trained but caring, friendly faces each morning and never looked back. It relieved my father of caring for my mother whilst also helping him as he advanced in age. I have no doubt
that their quality of life improved due to Alina Homecare. He was so impressed that a few months later he decided to have Live in Care because of their high standards and the most excellent, timely support from the manager of Alina Homecare in Cheltenham. Live in Care is a major step change but Alina Homecare soon found the perfect live in carer for my parents. It is no exaggeration to say that she became part of the family, looking after my parents' every need in the most efficient and sympathetic way. We saw daily reports from the carer via an app which was a boon as we live some distance away. Cheltenham-based Alina Homecare is most highly recommended!

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you so much for taking the time to share your feedback. I know the team thoroughly enjoyed supporting Mum and Dad.


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Review from Louise T (Daughter of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina were a breath of fresh air when I was trying to find care for my mother last autumn, having felt let down by other agencies. The manager is friendly, easy to get hold of and responsive if we need anything. The small team who look after my mum are lovely caring people, who are very mindful of my
mum's wants and needs. They have been great at alerting us to any concerns. I would definitely recommend Alina's services.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for taking the time to give your review. The team have really enjoyed getting to know your Mum and her lovely cat!


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Review from N H (Son of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alina Homecare, Cheltenham are consistently responsive, flexible and attentive to my father's needs. They continue to do a fantastic job of working with a reluctant care service user to build trust and confidence and deliver the help I have been hoping he would receive. They go above and
beyond for me and him, taking so much pressure off me as a long-distance next-of-kin and give me reassurance my father is being well looked after.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for taking the time to give such lovely feedback. I am pleased that we look after Dad and that you feel so reassured. I'll share your lovely feedback with the team, I know they all enjoy supporting Dad.


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Review from Jane E (Daughter of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been caring primarily for my Mother, but also Father since June 2022.
We cannot fault them. They are all very friendly, supportive, caring and professional. We would fully recommend them as carers. Thank you for all you do for us.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Your feedback is very much appreciated. We are pleased that you are so pleased with the team. I will share your feedback with them.


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Review from John E (Husband of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the morning care provided for my wife. The staff always arrive on time wearing a friendly face. They are always cheerful and very professional. My wife always has a smile on her face during their visits.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for taking the time to give your feedback. All the team thoroughly enjoy visiting. I will share it with the team.


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Review from Darren W (Son of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care company to work with, from the initial appointment (Alina were the only company that replied from four companies I tried) to arranging a date to start care for my Father. Staff are lovely, always cheerful and helpful, and go out of their way and beyond to help my Father who can be set
in his ways but Alina staff are very patient with him. Cannot recommend Alina highly enough.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for taking the time to share your feedback, it's really appreciated. The team are really enjoying getting to know Dad and getting to know his preferences. I will share your feedback with the rest of the team.


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Review from K C (Daughter of Client) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic company. I would recommend them to anyone, lovely staff, accommodating to my dad’s needs. The managers are able to change Dad's care plan on a weekly basis. I like reading on the app when the staff have added the things they have done for Dad.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you for taking the time to give your review. I am pleased to hear that we are able to meet Dad's needs and that the staff are lovely! I will pass your kind comments on to the team! The app has proved to be a great tool for families and clients....glad you like it too!


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Review from L N (Daughter of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first approached Alina Homecare, they were friendly, efficient, and informative. An appointment was arranged to visit my mother with myself present, and the services provided were explained to us both. The manager spoke directly to my mum, and took into account her needs and opinions, and formulated
a flexible care plan, with particular attention to retaining mum’s independence as far as possible. The carers who have attended have been friendly and where possible the same ones have attended, enabling mum to develop a relationship with them. She has told me they’re all lovely, and they seem to work well with her, identifying her needs and being supportive. I would definitely recommend Alina, and indeed have already done so!

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you so much for your feedback. It's great to hear that we have been able to support Mum to retain her independence. It's lovely that you have recommended us, thank you. The team appreciate you taking the time to give such positive feedback.


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Review from Carole (Daughter-in-law of Client) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed with the services of Alina Homecare. The staff are always reliable, hugely empathetic and supportive to my mother in law who following a recent bereavement can become distressed and lonely at times. They always provide emotional support and recently stayed with her until
she was settled before leaving at night. The daily updates via the app are excellent and keep us fully informed of her daily care together with her physical and mental status which is a huge reassurance to us as we live some distance away. They will also phone directly if they have any concerns or suggestions. They encourage her to maintain her independence with daily activities and own choice of meals and TV selection. She has become very fond of ‘her girls’ and looks forward to seeing them each day. We feel very lucky to have found them as a care agency. Thank you.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you so much for the lovely words and also for taking the time to complete the review. The team were thrilled to hear your feedback and know that they are having such a positive impact. All of 'her girls' look forward to her visits knowing they are able to support her to continue to do as many things independently as possible.


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Review from Penny (Daughter-in-law of Client) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alina Healthcare in Cheltenham have been amazing. They recently took over the care of my mother-in-law and have gone above and beyond to make the transition of care from the previous company seamless. They are supportive to the family and do little things without asking that really make
a difference to us. They have taken time to get to know my mother-in-law and us and have gone above what we expected them to do. Would highly recommend the team to anyone who is looking for Homecare for their relative.

Reply from Sadie Griffiths, Registered Manager at Alina Homecare Cheltenham

Thank you so much for the lovely comments and also for taking the time to complete a review for the team, we really appreciate it! We have really enjoyed getting to know Mum and it has been great working together to make it a seamless transition. I will share your kind words with the rest of the team. Thanks again!


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Alina Homecare Cheltenham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Alina Homecare Cheltenham is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Cheltenham is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Top 20 Home Care Providers South West England 2023

Recipient: Alina Homecare Cheltenham

Date: Wednesday 31 May 2023 More details

Finalist - Homecare

Recipient: Alina Homecare

Date: Tuesday 06 Oct 2020 More details

Finalist - Excellence in Training

Recipient: Alina Homecare

Date: Tuesday 06 Oct 2020 More details

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Meet the Team (1)

Hollie

Hollie

Job Title: Branch Manager

Hollie's Team is passionate about the provision of excellent home care support for people in their own homes, so they can continue to fulfil their aspirations, even if their needs change over time.


Frequently Asked Questions about Alina Homecare Cheltenham

What Type of Services does Alina Homecare Cheltenham offer?

Alina Homecare Cheltenham offers Home Care.

How many Carers does Alina Homecare Cheltenham employ?

Alina Homecare Cheltenham employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Cheltenham to verify any information. View our terms and conditions. Alina Homecare Cheltenham has a Platinum Service – more info.