Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Unit 8 & 9, Ark Business Centre, Gordon Road, Loughborough LE11 1JP
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9.8 31 Reviews
  • Radfield Home Care Loughborough, Charnwood & Melton Mowbray, Loughborough
Radfield Home Care Loughborough, Charnwood & Melton Mowbray excels in delivering top-quality care. They offer a wide range of services including companionship care, live in care, respite care, personal care, and medication assistance, aimed at supporting every aspect of their clients' lives.

Every aspect of care at Radfield Home Care follows a carefully tailored, bespoke care plan, ensuring that each individual's needs are addressed with dignity and respect. Their team of Care Professionals is devoted to delivering compassionate, personalised care.

Recognised as one of the Top 20 group providers by homecare.co.uk (2024) and named “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards, Radfield Home Care's excellence is a testament to their remarkable Care Professionals. Known for their hard work, warmth, and community spirit, they form the backbone of the organisation's success.

Anyone interested in discovering how Radfield Home Care Loughborough, Charnwood & Melton Mowbray can support them and their loved ones can reach out to their team. They are always available to discuss needs and provide comprehensive care whenever it is needed.

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Care Provided by Radfield Home Care Loughborough, Charnwood & Melton Mowbray

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Akash Raja (Owner & Director)

Funding & Fees Guide for Radfield Home Care Loughborough, Charnwood & Melton Mowbray

  • Prices

  • From £30.00 per hour on weekdays, £32.00 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Loughborough, Charnwood & Melton Mowbray Reviews (31)

Total of 31, showing 1-20
9.8

Radfield Home Care Loughborough, Charnwood & Melton Mowbray has a Review Score of 9.8 (9.750) out of 10, based on 22 reviews in the last 2 years. Over all time Radfield Home Care Loughborough, Charnwood & Melton Mowbray has 31 reviews.

Overall Experience

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Date Published

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Review from Michael S (Son of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unparalleled service. Consistent attention to detail. The carer allocated to my mother doesn't just provide great care, she also brings my mother joy. I am totally confident in the care my mother receives. Highly recommend!

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to write a review on behalf of mum. It is amazing to hear the reaction mum has to the carer coming to see her and that it has positively impacted her. I will share your feedback with the wider team and we will keep striving to support mum in the best way.


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Review from Jayne J (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the start.
Carers very friendly and caring - always approachable. Very helpful and accommodating when we had a few minor emergency situations. Office staff and management also very helpful and understanding.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to leave a review. I am so pleased to hear it was such a positive experience and the care and office staff have been helpful. If you need anything then please don't hesitate to contact the office team.


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Review from Sue M (Daughter-in-law of Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always professional and caring towards my mother-in-law. Their visits are welcomed and break up the day for her. Nothing is too much trouble and any (rare) issues are dealt with quickly. All activities are carried out carefully and respectfully. The family are confident that my mother-in-law
is being cared for and looked after at times when they cannot do it themselves. Thank you so much.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for leaving a 5* review. We're delighted to hear that our carers have made a positive impact to mother-in-law. Our team is dedicated to providing compassionate and professional care, and we're honoured to be a part of her daily routine. We look forward to continuing to provide the highest quality care.


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Review from J T (Husband of Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield staff are without exception caring and professional at all times.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you for your kind words. We're delighted to read your review because it means that we are aligned with our slogan, 'exceptional care by exceptional people'. We will pass on your feedback to the care professional and will continue delivering care to a high standard.


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Review from K N (Daughter of Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Radield has recently responded well to changes needed to make the care plan to suit Dad's needs and get to a team of care professionals. He and us are happy with it.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to write us a review. We are pleased to hear the care has been to a high standard and that Dad has responded well following the recent changes. If there is anything further we can do then please don't hesitate to contact the office team.


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Review from Valerie M (Wife of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Radfield Home Care for about 18 months, and have had several different carers over this period. As my husband's condition has deteriorated, we now have four visits daily, with two carers on three of these visits. We find almost all the carers to be efficient, friendly, well trained
and generally very professional. We couldn't manage without them.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you for taking the time to upload a review. We are honoured to be the care company you chose to work with, to support your husband, and how lovely it is to hear about the relationship he has built with our care professionals over the last 18 months. We will be sure to share your feedback with the wider team and if there is anything more we can do as an office team then please feel free to contact us.


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Review from Steven F (Son of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care provided daytime and nighttime care for my mother during her battle with Motor neurone disease (MND). Both my mum and dad had nothing but good things to say about all the carers and the service they provided. They often went above and beyond to help my parents during an extremely
difficult time. Everyone from the carers to the Company Director was so invested in my mum's wellbeing. It was so comforting for us as a family to know that such lovely and caring people were looking after my mum and taking some of the pressure off my dad. Thank you to all at Radfield Home Care.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to share your experience. We are deeply honoured to have been a part of your mother's care during such a difficult time. It means the world to us to hear that our team could provide comfort and support to your family. Your kind words about our carers and company director truly resonate with our mission to provide exceptional and compassionate care. We strive to go above and beyond for our clients and their families, and your feedback reaffirms our commitment. We understand how crucial it is to have trusted and caring individuals looking after loved ones, especially during such difficult times. Knowing that we could alleviate some of the pressure on your dad and provide comfort to your mum is incredibly meaningful to us. Thank you once again for your heartfelt review. We are grateful for the opportunity to serve your family and wish you all the best.


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Review from S G (Wife of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff highly enough, we had an incident that I needed a carer for an evening at short notice and this was provided for us, she was an absolute star and coped extremely caring, kindly and efficiently with a difficult situation. A huge thank you to her.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for your wonderful review. We are delighted to hear that our staff was able to assist you promptly and effectively during a challenging situation. Our team takes great pride in providing caring and efficient support, and it's heartening to know that our care professional met your needs and exceeded your expectations. Your kind words will be passed along to her and the rest of our team. If you need any further assistance, please don't hesitate to reach out.


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Review from Peter B (Son of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Wonderful carers, inappropriate management with outrageous financial penalties for cancellation following a hospital admission.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you for your openness with us on this matter. We greatly appreciate you rating the quality of our care so highly, though it is disappointing to see you rate the overall experience with our services so low. While we do not enjoy including cancellation fees in our care agreements, this practice, common among care providers, is necessary to ensure fair wages for our Care Professionals, who provide high-quality care. Our signed agreement with you outlines these fees, and we apologise if they were unexpected when the package was cancelled early. We strive to provide thorough and transparent care agreements and welcome any feedback on how we can better communicate them. We are always open to discussing the agreement further and will do what we can to improve your opinion of our service. Please feel free to contact us at 01509 426 037 or via the direct contact details provided previously. Please send your mother our best regards; it was a pleasure to support her.


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Review from B G (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield have adapted to provide the most appropriate care for our mother. Their carers are kind, compassionate and reliable. They will do the jobs our Mum requests of them, find jobs or just stay and chat. Their help means that Mum can remain independent in her own home.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to review us. I'm really pleased to hear mum is happy with the care recieved and that the carers have been kind and compassionate on their visits. They have definitely built a lovely relationship with her and even enjoyed carrying out the relevant physio exercises to keep her mobile.


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Review from J W (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff highly enough. They are really caring and respect you and nothing is too much trouble. As I haven't got any family, they make you feel like family.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for the 5* review. I will be sure to share this feedback with our hardworking care staff and office team. It's lovely to hear you have built an amazing relationship with us.


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Review from E B (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the variety of carers and look forward to their arrival each morning. They are always keen to help us and give piecewise for any improvement. Contact with Head Office is always available and dealt with swiftly when necessary.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to leave us a positive review. I am very happy to hear that you look forward to the care staff in the morning and that the office team is reactive when supporting you. If there is anything further you need then please don't hesitate to get in touch.


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Review from D S (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once I had gotten used to your carers coming in to help me twice a day I have now accepted their help and expertise. The staff who have visited me have been courteous, patient, kind, and willing to help me with any task I am unable to tackle myself - all very frustrating for me! (Thank you to all the
Melton Team) Best wishes to you all.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you very much for leaving us a 5* review and that you find the care staff polite and helpful. I will be sure to share this feedback with the wider team. If there is anything you need in the meantime then please feel free to contact the office team.


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Review from Meg D (Wife of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with my husband’s sitter - he looks forward to him coming. We are very thankful that the sitter is a very good match for my husband. He helps him with his walking - doing lots of exercises. Unfortunately, we find it very expensive so can’t afford our sitter as much as we would like.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for leaving us a positive review. Our care professional has also emphasised how much he enjoys his time with your husband and that they have built a great relationship over time. We are really trying to keep our client rates as low as possible although in order to pay our staff above living wage and travel time in between visits, we have to charge accordingly. I hope you can understand but if you have any questions regarding this then please contact the office team. Thanks.


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Review from Jenny A (Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, always polite and obliging. Nothing is too much trouble and I never feel rushed, would recommend to anyone. They have turned up in time to get me ready for special events and are always asking if I need anything else.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you for taking the time to leave us with a positive review. I will be sure to pass this on to the wider team but if there is anything further we can do in the meantime then please don't hesitate to contact the office team.


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Review from P L (Husband of Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have received very good care. We have a great relationship with the carers and are treated with respect.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to leave us a positive review. I am so pleased to hear you and your wife are happy with the care received and we will be sure to relay this feedback to the wider team. Many thanks.


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Review from D E (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving care for my dad for six months although Radfield Home Care were part of our lives for a year before caring for my mum. From their first visit, we were made to feel they were truly interested in my family’s needs. The management is fantastic and during a recent hospital stay for
my dad, they offered support to me which I can never thank them enough for. The care professionals have built a great relationship with Dad and he looks forward to his visits. Not living locally is hard but knowing that Radfield is there to look after Dad gives me peace of mind.
They look after his care with dignity but just as importantly, offer him companionship. Any concerns about his health are reported to me.
I can and do recommend Radfield to friends.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to write a review and for your kind words. In the time we have supported Mum and Dad, we have built a great relationship and likewise, the care professionals really look forward to their visits. Since commencing the package of care, we have been welcomed by the family and would like to say it's been an absolute pleasure working with you and we can only foresee this relationship getting stronger. I will be sure to pass on your feedback to the wider team and if there is anything you need from us then please don't hesitate to contact the office line.


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Review from Jim G (Son-in-law of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been receiving home care visits from Radfield Home Care since April 2023. The management team are excellent. They carried out visits prior to providing the service to assess the care needed, look at facilities at the home and make contact with my mother-in-law. The management team
have been on call 24/7 and been fantastic. The care professionals carrying out the visits have been excellent, not only with the normal care duties, but the companionship. They are all so lovely and it is evident that they do their jobs because they actually care about what they are doing, rather than turning up for work. They have encouraged my mother-in-law to do things that she hasn't wanted to do for her benefit; little things like getting to eat at the dinner table rather than her recliner, which has helped with her mobility. The most important thing, is that my mother-in-law is happy and the whole team at Radfield feel like friends.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for taking the time to write a five star review. We are so glad to hear the experience has been very positive and the support for your mother-in-law has been to a high standard. Both myself and the manager are more than happy to help where we can and we will continue to uphold quality of care through our dedicated care team.


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Review from Helen M (Wife of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield could not have taken better care for my husband. The staff were always so polite and helpful and went out of their way to assist in any way possible. They have also been so supportive to myself; even though my husband has now died, they are still keeping in touch with me and offering assistance.
They are all wonderful and I would certainly recommend them to anybody. From the directors of the company, to the manager and all the on-site carers, they are all very special. Thank you.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for taking the time to leave us a five star review and for the kind words. All the people that assisted your husband built such an amazing relationship with him and he will be missed a lot. It was also an absolute pleasure getting to know you and, from the Radfield team, we want to wish you all the very best. Should you ever need anything in the future, then please don't hesitate to contact us.


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Review from Niall H (Son of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Radfield Home Care after a very poor experience with another 'care' company. We were visited by the care manager to fully understand my parents' needs and she was exceptionally kind, caring and interested in my parents as people. Communication in advance of them starting was excellent and my
parents were delighted with the carer who began to work with them. Sadly, on the second day my father passed away and the poor carer found him. The team from Radfield supported my mother whilst the emergency services arrived and I travelled to be with her. I could not have asked for more from them and this was for a family they had only been helping for 24 hours. Following that, I received a call from the manager who runs the business. He is genuinely compassionate and kind and it was clear why his staff are the same. I wish we had been using Radfield for the past year, as they are head and shoulders above any carers I have come across. My parents only needed assistance last year, but my in-laws had carers for five years.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

I am so sorry about the circumstances and that the package of care had to end soon after starting. Thank you so much for taking the time to leave us a five star review and for the kind words. It means a lot to have made a positive impact in a short space of time and I will be sure to pass on your positive feedback to our care manager and care professionals. We wish you and the family all the very best from the Radfield team.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Radfield Home Care Loughborough, Charnwood & Melton Mowbray is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Radfield Home Care Loughborough, Charnwood & Melton Mowbray is calculated as follows: ( (105 Excellents x 5) + (20 Goods x 4) + (3 Very Poors x 1) ) ÷ 128 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Loughborough, Charnwood & Melton Mowbray is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (2)

Akash

Akash Raja

Job Title: Owner & Director

Joined: 2021

Akash has a vast background in business and marketing. Having obtained a degree at De Montfort University, he went on to pursue a career in advertising, working with a diverse range of brands. More recently he has been assisting the growth of businesses within the care sector, assisting with marketing campaigns and running online advertisements.


Combining the skills and experience acquired from working in advertising, and the domiciliary care sector Akash will be able to drive enquiries for clients and most importantly recruit the best Care Professionals.


Charlotte

Charlotte Skinner

Job Title: Registered Care Manager

Joined: 2022

We would like to introduce you to Charlotte Skinner, registered care manager for Radfield Home Care Loughborough, Charnwood & Melton Mowbray. She is responsible for the day-to-day running of the office in line with CQC regulations and also for ensuring that the service is safe, caring, responsive, effective and well-led. Charlotte is the key point of contact for carers, clients and their families and promotes an individual’s well-being at all times.


Charlotte’s career in care started aged of 18, as a Care Professional in a residential home.


Frequently Asked Questions about Radfield Home Care Loughborough, Charnwood & Melton Mowbray

What Type of Services does Radfield Home Care Loughborough, Charnwood & Melton Mowbray offer?

Radfield Home Care Loughborough, Charnwood & Melton Mowbray offers Home Care.

How many Carers does Radfield Home Care Loughborough, Charnwood & Melton Mowbray employ?

Radfield Home Care Loughborough, Charnwood & Melton Mowbray employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Loughborough, Charnwood & Melton Mowbray to verify any information. View our terms and conditions. Radfield Home Care Loughborough, Charnwood & Melton Mowbray has an Enhanced Service – more info.