Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Unit 8 & 9, Ark Business Centre, Gordon Road, Loughborough LE11 1JP
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9.8 31 Reviews
  • Radfield Home Care Loughborough, Charnwood & Melton Mowbray, Loughborough
Radfield Home Care Loughborough, Charnwood & Melton Mowbray excels in delivering top-quality care. They offer a wide range of services including companionship care, live in care, respite care, personal care, and medication assistance, aimed at supporting every aspect of their clients' lives.

Every aspect of care at Radfield Home Care follows a carefully tailored, bespoke care plan, ensuring that each individual's needs are addressed with dignity and respect. Their team of Care Professionals is devoted to delivering compassionate, personalised care.

Recognised as one of the Top 20 group providers by homecare.co.uk (2024) and named “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards, Radfield Home Care's excellence is a testament to their remarkable Care Professionals. Known for their hard work, warmth, and community spirit, they form the backbone of the organisation's success.

Anyone interested in discovering how Radfield Home Care Loughborough, Charnwood & Melton Mowbray can support them and their loved ones can reach out to their team. They are always available to discuss needs and provide comprehensive care whenever it is needed.

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Care Provided by Radfield Home Care Loughborough, Charnwood & Melton Mowbray

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Akash Raja (Owner & Director)

Funding & Fees Guide for Radfield Home Care Loughborough, Charnwood & Melton Mowbray

  • Prices

  • From £30.00 per hour on weekdays, £32.00 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Loughborough, Charnwood & Melton Mowbray Reviews (31)

Total of 31, showing 21-31
9.8

Radfield Home Care Loughborough, Charnwood & Melton Mowbray has a Review Score of 9.8 (9.750) out of 10, based on 22 reviews in the last 2 years. Over all time Radfield Home Care Loughborough, Charnwood & Melton Mowbray has 31 reviews.

Overall Experience

  • 26
  • 4
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  • 1

Date Published

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Review from Jo W (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with social care and after experiencing problems with timekeeping and scruffy appearances we decided to go with private care.
What a difference, we have found both the owner and manager lovely, friendly and professional people to deal with.
They are always ready to help, have a kind way
of dealing and listening to any concerns we may have.
They arrange the times of care that we need and we really appreciate the detailed summary we get each week with the names of carers and the times they will be visiting.
As an extra point, the carers that visit are also lovely people. They treat us so well and have fitted into our lives perfectly.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for taking the time to write a 5-star review - we are so glad to hear the experience has been much more positive since moving away from the previous provider. Both myself the director and the manager are more than happy to help where we can and we will continue to uphold a high standard of care through our dedicated care team.


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Review from Louise C (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having every reason not to trust anyone, he booked carers from Radfield he has asked why are they being so nice to him. Personally, I find their carers reliable, professional and always available to support my dad at very short notice. They can’t do enough for him.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for taking the time to write a 5 star review. We are so pleased to hear that Dad is finding the care professionals more pleasant than the previous providers that were in place. I will be sure to share this feedback with the wider team - please feel free to get in touch with us at the office team if you need anything further.


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Review from S T (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers came at the times arranged, and I was able to negotiate a change of timings once the calls were established. They soon helped my mother to feel secure and comfortable at home whilst I was away. The manager was very helpful when my mother had to receive emergency treatment and kept me informed
of her progress. My mother is now in a care home owing to her deterioration; otherwise, we would have continued with Radfield.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you very much for the positive review. It was a pleasure supporting Mum and I am so pleased to hear that she felt secure and able to remain independent at home whilst you were away, which is our main aim. Sorry to hear about Mum's deterioration as it would be great to continue supporting her in her own home. I wish you and Mum all the very best and I will be sure to pass on your feedback to our manager and the wider team involved in the care package.


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Review from David M (Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a carer every day. They are all helpful and considerate. They do their job with no problems. I benefit from the carers. Before the carers, my wife had to do everything, and it was wearing her out. It has made our lives come back to some sort of normality, even though I will degenerate with my
MND illness. I find it very hard because I cannot speak, I cannot eat, I struggle to drink, and I struggle to breathe. The carers are very helpful and supportive.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for taking the time to write us a 5* review. We are so pleased to hear the care package has been beneficial to both you and your wife. I will be sure to pass on the positive feedback to the care professionals.


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Review from Andrew L (Son of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care and excellent client support. The manager is a highly professional and caring person who is very easy to work with. There is nothing too much trouble for all the staff who are always available or quick to respond if not available immediately. The client, my elderly mother who is in the
middle stages of dementia has had several emergencies throughout the six months she has been a client and the carers have gone out of their way to ensure she is safe and supported up until the ambulance has come to collect her. This has sometimes meant up to a four-hour wait during which every effort possible is made to ensure someone is with her at all times. We have had to make several changes to mothers' care package throughout which they have been invaluable in their intelligent suggestions and ease with which changes are made. Radfield Homecare have been a great find and I am so pleased I chose to use them. Most Highly Recommended.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you so much for the 5* review and recommendation. Mum's family have been very helpful in keeping open lines of communication throughout the care package, which has been a reflection on the quality of care and we will continue to work collaboratively to support mum as best as we can and go the extra mile.


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Review from Michael M (Son of Client) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care provided. As the mental health of my father grew worse, the carers were patient, giving him the full care he required. He had a fall and the carers called for the ambulance and waited until help arrived. The company kept communicating with me, offering support.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you for leaving a review. We are deeply saddened by the onset of Dad's mental health condition. It was an absolute pleasure getting to know him and over time we built a great relationship with Dad and those close to him.


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Review from P S (Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living alone, I required all aspects of care and assistance following an operation. Radfield provided a professional but friendly service that catered for my physical needs, provided help in the home and at the same time boosted my mental health. All the carers I met were so helpful, kind and helped
me to regain my independence as well as being totally trustworthy. Everyone concerned worked as a team and I would recommend their services to anyone requiring any kind of assistance.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thank you very much for taking the time and writing a 5* review - we are so glad you found the support provided helpful. Its been a pleasure supporting you during your rehabilitation. Wish you all the very best and if you need anything further then please feel free to get in touch.


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Review from John C (Son of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Radfield Homecare have always treated my mother with kindness and humour while also providing the practical help required in a professional manner. The care provided is reliable with the carers being punctual. The management team is also quickly accessible via 'phone and happy to assist
with changes to our caring schedule.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for taking the time to write the review. Mum was one of our first clients since we started and over this time the care professionals built such a great relationship and it was a pleasure getting to know mum and supporting her.


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Review from D B (Daughter of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start of using Radfield Home Care Loughborough, we have been very pleased with all aspects of care for Mutti. All the carers have been kind, compassionate, trustworthy and interested in helping. This includes walking Bailey, the dog, cleaning, shopping and more recently assisting with
medication. Always done in a cheerful friendly way, promoting independence where possible.
Both the Director and the Manager have gone out of their way to accommodate Mutti's ever-changing needs and have brought much-needed support to Mutti and myself, and my family.
Thank you all.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for the review - it's been our pleasure supporting mum. She has built a great relationship with our care staff and office team, which continues to grow stronger.
We will continue to do our best in supporting Mum but if there is anything further you need then please let us know.


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Review from N W (Mother of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, punctual and friendly carers.
Management are always available to speak to and even come out and do the calls, unlike a lot of companies.
I would definitely recommend Radfield Home Care.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks so much for taking the time to leave us a review. We are really pleased to hear quality of care was to a high standard and that you would recommend us!


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Review from Lesley E (Daughter of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed to find a care provider quickly to help us when my father (who is 90) came out of hospital in late February 22, having had a bad chest infection which turned into pneumonia. Radfield Homecare responded immediately and were able to put care provision in quickly. The care they provide is always
reliable - providing backup cover in the event of unexpected illness, the staff are friendly and approachable and respectful of my Dad. We are always alerted of any issues promptly and have no concerns about the quality of his care.

Reply from Akash Raja, Director at Radfield Home Care Loughborough, Charnwood & Melton Mowbray

Thanks for the kind words - we are pleased to hear you're happy with the quality of care delivered and that the staff have been friendly and respectful towards dad. Its been a pleasure supporting dad to live independently since being discharged from the hospital 3 months ago. Over time as we build a stronger relationship, we will also strive to get a higher score.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Radfield Home Care Loughborough, Charnwood & Melton Mowbray is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Radfield Home Care Loughborough, Charnwood & Melton Mowbray is calculated as follows: ( (105 Excellents x 5) + (20 Goods x 4) + (3 Very Poors x 1) ) ÷ 128 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Loughborough, Charnwood & Melton Mowbray is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Radfield Home Care

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Radfield Home Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Radfield Home Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (2)

Akash

Akash Raja

Job Title: Owner & Director

Joined: 2021

Akash has a vast background in business and marketing. Having obtained a degree at De Montfort University, he went on to pursue a career in advertising, working with a diverse range of brands. More recently he has been assisting the growth of businesses within the care sector, assisting with marketing campaigns and running online advertisements.


Combining the skills and experience acquired from working in advertising, and the domiciliary care sector Akash will be able to drive enquiries for clients and most importantly recruit the best Care Professionals.


Charlotte

Charlotte Skinner

Job Title: Registered Care Manager

Joined: 2022

We would like to introduce you to Charlotte Skinner, registered care manager for Radfield Home Care Loughborough, Charnwood & Melton Mowbray. She is responsible for the day-to-day running of the office in line with CQC regulations and also for ensuring that the service is safe, caring, responsive, effective and well-led. Charlotte is the key point of contact for carers, clients and their families and promotes an individual’s well-being at all times.


Charlotte’s career in care started aged of 18, as a Care Professional in a residential home.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Loughborough, Charnwood & Melton Mowbray to verify any information. View our terms and conditions. Radfield Home Care Loughborough, Charnwood & Melton Mowbray has an Enhanced Service – more info.