Bluebird Care Pontypridd

Office G, Business in Focus, Business Development Centre, Main Avenue, Treforest Industrial, Pontypridd CF37 5UR
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Top 20 award
9.9 27 Reviews
  • Bluebird Care Pontypridd, Pontypridd
Bluebird Care Pontypridd provides domiciliary care services that offer everything from 30-minute visits to full live in and respite care. They are passionate about promoting independence and quality of life, by providing bespoke care from outstanding, well trained, compassionate staff. As a minimum they endeavour to be open, honest, and transparent about what they can accomplish and their plan for achieving this. Their goal is to show clients what exceptional quality care and customer service looks like. Bluebird care is the largest provider of private care in the country. Being a market leader allows them to work with industry leading experts, enabling them to constantly adapt and improve their services, ensuring they provide the best quality of care.

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Care Provided by Bluebird Care Pontypridd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Nicola Ward (Manager)

Funding & Fees Guide for Bluebird Care Pontypridd

  • Prices

  • Bluebird Care Pontypridd specialises in bespoke tailor made care plans to suit individual needs. Due to this fees will need to be discussed directly with them.


    Please contact Bluebird Care Pontypridd to discuss this further.

Bluebird Care Pontypridd Reviews (27)

Total of 27, showing 21-27
9.9

Bluebird Care Pontypridd has a Review Score of 9.9 (9.886) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebird Care Pontypridd has 27 reviews.

Overall Experience

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Date Published

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Review from S B (Son of Client) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has said to me on many occasions that she feels so lucky having Bluebird looking after her needs, as she says, "all her girls are fabulous, she can't fault any of them. She does have her favourites but says they are all fantastic. They have made her time so much more than it would have been. They
treat her with kindness, patients, and most importantly, dignity and care. I, myself, can't fault any of them; they are always punctual and dedicated to caring for Mum, and when we have a really bad day, not only do they lift Mum's spirits but mine too. They are more than a care team; they are our friends and support. Thank you all that have dealt with Mum; we could not have asked for any more than you gave.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for your kind words. We are grateful that we have been able to support both of you and exceeded your expectations.


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Review from Stephen D (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Bluebird has been of a very high standard. The personal interaction in putting the plan in place was very reassuring and all of the team who have provided day to day care visits have been excellent. I would have no hesitation in recommending their service.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Stephen, We appreciate you taking the time to review our services and for the great feedback, you have provided. I hope we have exceeded your expectations and we endeavour to continue doing so. Thanks and Kind Regards.


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Review from Anne O (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the very first customer of Bluebird Care in Pontypridd. The manager, came out and met with me and wrote up a care plan about me and my needs. And they have never failed to deliver what they promised. If I need to make any changes the manager comes back out and writes them down and then makes those
adjustments for me. She also sends me a rota each week so I know who to expect for my calls.
The whole team are lovely. Even the new girls who are still learning always try their best to get everything right for me. Nothing is ever too much trouble for them and they do everything I ask. I would not ever want to change care companies.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Anne,
We appreciate your kind words. It means the world to the team knowing that you wouldn't ever want to change care companies.
Thanks and kind regards


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Review from Gaynor W (Sister of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been given the confidence to know that Bluebird carers carry out care to a high standard they are, polite and friendly and was quick to adapt to situations that many carers would find distressing. They are professional accommodating transparent and any concerns are dealt with quickly. It is
easy to see that the carers are managed by competent caring and empathetic managers and are always happy to work with families to ensure the best outcome for their clients. I am very happy with the service.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Gaynor, thanks for taking the time to review us. We are grateful that you are happy with the service provided and we have enjoyed working with you.


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Review from J C (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great.

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Review from N P (Son of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Bluebird Care on behalf of my mother in November of 2021 a care plan was put in place very quickly and efficiently. I cannot recommend them enough. The few times that I have spoken on the phone or face to face they have been very professional.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to review our services. We are grateful that you found us helpful and professional. Our team thoroughly enjoys supporting your mother and it has been a pleasure working with you both. Kind Regards, Bluebird Care Pontypridd


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Review from Sara P (Niece of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care agency recently took on an element of my uncle's care package, commissioned by the NHS. It has been a pleasure to communicate with them from the outset. Any queries have been answered promptly and with a genuine sense of caring.
The managers and carers have all been very professional
in their approach - keen to ensure the service they deliver meets my uncle's needs. Every carer involved in delivering his care is highly conscientious, polite and friendly, taking the time to build a good rapport and promote his wellbeing. We are very happy with the service they provide.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to write a review, we are delighted you are happy with our service. It is a pleasure and a privilege to support your uncle.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Bluebird Care Pontypridd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Bluebird Care Pontypridd is calculated as follows: ( (63 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Pontypridd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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