Proper Home Care Ltd

Trafalgar House, 47-49 King street, Suite 6 Lower Ground Floor, Dudley DY2 8PS
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9.3 13 Reviews
  • Proper Home Care Ltd, Dudley
Providing a health care service, with satisfactory quality of care, enhanced care staff training, and following procedural guidelines to ensure the adherence of CQC policies and procedures.

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Care Provided by Proper Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Proper Home Care Ltd
  • Person in charge
  • Deborah Mansell (Registered Manager)

Funding & Fees Guide for Proper Home Care Ltd

  • Prices

  • From £24.50 per hour

Proper Home Care Ltd Reviews (13)

9.3

Proper Home Care Ltd has a Review Score of 9.3 (9.262) out of 10, based on 10 reviews in the last 2 years. Over all time Proper Home Care Ltd has 13 reviews.

Overall Experience

  • 10
  • 2
  • 0
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  • 1

Date Published

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3

Review from G P (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service began very efficiently and my mother was very happy with the initial carers who came and then both carers were replaced by another who is a pleasant lady but not as enthusiastic or self-motivated, it would have been helpful to know that they had been replaced or to be informed when they
will return.

Reply from RK, Owner at Proper Home Care Ltd

Dear G, Thank you for your review. Due to an unforeseen situation we had to send a different care worker to avoid missed calls. We do try to allocate the calls to the same carer but sometimes, due to personal reasons, holiday, illness etc, it is not possible. I do apologize for any inconvenience caused. Best regards, Proper Home Care team.


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Review from T F (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Proper Home Care Ltd, my 87-year-old dad just needed an hour a day, just to check in on him while I was on holiday, what a great service, will definitely use this company again, peace of mind for me to know my dad is being checked on, great service great price, will never stress again about
leaving him, thanks again,

Reply from RK, Owner at Proper Home Care Ltd

Dear T, Thank you for your review. It was our pleasure to look after him, and we will be happy to look after him whenever it is needed. All the best, Proper Home Care team.


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Review from Minu B (Father of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this care agency to anyone looking to provide care for their loved ones. Communication with the owner has always been very positive. Staff are very polite and courteous. Having previously dealt with another care agency and having a bad experience, I wasn't sure what to expect when
I first approached them. But I am very pleased with the way things are done. It's very professional and I have confidence in recommending it to others.

Reply from Reka Kovacs, Director at Proper Home Care Ltd

Thank you for review. I am pleased that you are happy with the care we deliver.


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Review from Janet N (Client) assisted by family/friend published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round, staff are fantastic with you. Timekeeping is very good, the clients are really very happy with them, the way they were trained and the complete assistance they give to old and infirm clients. Removal of garments, washing, showering, drying and creaming etc. Redressing, treated
with dignity. Will make breakfast, dinner, tea-time and supper which is a complete help. Any job asked for them is not too big.

Reply from Reka Kovacs, Director at Proper Home Care Ltd

Thank you for your kind words. We do appreciate it. It is our pleasure to be there whenever you need us. Regards Proper Home Care Team.


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Review from M H (Wife of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, staff are very professional, kind, friendly and obliging. Cannot fault anything at all. Very thorough. Nothing is too much trouble for them. Very observant of clients' health.

Reply from Reka Kovacs, Director at Proper Home Care Ltd

Thank you for your kind words, it is great to hear that you are pleased with the care you receive.


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Review from J M (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Well what can I say... this company do not care about your well being, just money. Most of the 'carers' do not know how to prepare a sandwich or toast let alone a meal, most are from abroad... cheap labour who haven't a clue what bread is! Believe me I've been there and lost weight through Proper Homecare,
they were always late for my am call with no apology, please ignore the promises on their website because it doesn't last! A male carer made a pass at me and nothing was done, he still works for them. Proper Homecare is far from proper as they are always, and I mean always, short staffed! Go with them but you've been warned.

Reply from Reka, NI at Proper Home Care Ltd

Thank you for reaching out and providing feedback. We want to ensure that Proper Home Care adheres to the highest standards of care and service. All of our staff undertake mandatory and additional training and they are committed to uphold these standards, ensuring the well-being and dignity of our service users. We conduct thorough investigations into any allegations we have 3rd parties who we contact to undertake their own investigations. We take your feedback seriously and we will re-examine our policies and procedures protocols to guarantee they align with our rigorous expectation. We pride ourselves on our transparency and dedication to continuous improvement. On behalf of the Proper Home Care team, I would like to thank you once again for the positive review you submitted a few months ago, and wish you all the best in the future. Warm regards Proper Home Care team.


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Review from H F (Mother of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind, helpful and polite.
I have been impressed by their professionalism.
The management are easily contactable and effective.
My son has the same two carers consistently.
I feel my son is safe and happy in the company of his carers.

Reply from Reka, Owner at Proper Home Care Ltd

Thank you for your kind words, I am pleased that you and your son are happy with the care we deliver.


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Review from D M (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and thorough. Very easy to talk to, nothing is too much trouble. We are really happy with everything we have asked for and experienced.
I was initially apprehensive about getting carers in for Dad, but my mind was soon put at rest. Dad looks forward to his visits. They offer support and
companionship.
Would definitely recommend.

Reply from Reka, Owner at Proper Home Care Ltd

Thank you for your kind words, we really appreciate it. Always happy to help. Your dad is one in a million, is our pleasure to look after him.
With regards
Proper Home Care team


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Review from L L (Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful. Polite and compassionate.
Will do anything if asked.

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Review from Malcolm W (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have had has been excellent. The girls have all been very pleasant and friendly and good at their job. Could not have had better care.
Could not rate value for money, as at the moment, I do not pay.

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Review from Susan W (Client) assisted by family/friend published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a newcomer to this firm, I found the staff to be friendly, caring, attentive to details and very helpful. I felt that there was a noticeable improvement in my welfare and care from my previous experience. I have no hesitation in recommending others to experience this firm.

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Review from Sarah M (Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a really stressful experience with the care agency I was using, we came across Proper Home Care and decided to call and see what they were all about. From the very first meeting, I felt relaxed and reassured by their ethos of what care should be. The service they provide is very professional,
always punctual, respectful and caring. Nothing is ever too much trouble and can be relied on to know what needs to be done. I was in a very bad place both physically and emotionally before I called Proper Home Care, but with their support, encouragement and kindness, I have been able to move forward and reclaim some normality in my life. It was definitely the best phone call I've made, and I urge anyone looking for an excellent care agency to pick up your phone and ring Proper Home Care; you won't be disappointed.

Reply from Ibby Ali, Registered Manager at Proper Home Care Ltd

Hello Sarah, thank you ever so much for your kind and generous review.
We are more than delighted that you are happy with the package of care that is being provided to you.
Proper Home Care aims to ensure all of our clients are given a breath of fresh air and to deliver care in the best way possible for an outcome that benefits our clients by improvement on their independence and quality of life.
Our aim has always been to provide the most consistent service and the best people-centred care possible, and at the heart of our care services will always be our clients.


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Review from Mark C (Son of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A full-on five-star service from the Proper team. At midday, on the day mom was discharged from hospital the Proper team were on site with full-on advice and care. Never late, a full service and care package was delivered with precision. Can’t fault the team and their commitment to the services they
provide. First class, top draw. Thank you Proper Home Care team.

Reply from Ibby Ali, Registered Manager at Proper Home Care Ltd

Hope you and your mom are well,
Thank you very much for your kind review, and your continuous support. It was our privilege to be able to help and provide a care package to your mom.
Consistency and people-centred care are our first two priorities, and this will be endeavour adhered to.
We strive on being the best we possibly can be, and we will ensure to continue on forward doing so with all of our clients.
Many thanks,


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Current Review Score: 9.3 (9.262)

Overview of Review Score

The Review Score of 9.3 (9.262) out of 10 for Proper Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.362 for Proper Home Care Ltd is calculated as follows: ( (40 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 58 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Proper Home Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Deborah Mansell

Job Title: Registered Manager

Joined: 2023

Aiming to ensure our care agency provides a high standard, satisfactory and most definitely proper home care service.


Frequently Asked Questions about Proper Home Care Ltd

What Type of Services does Proper Home Care Ltd offer?

Proper Home Care Ltd offers Home Care.

How many Carers does Proper Home Care Ltd employ?

Proper Home Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Proper Home Care Ltd to verify any information. View our terms and conditions. Proper Home Care Ltd has an Enhanced Service – more info.