Trust Homecare Solution Burton-on-Trent Ltd

Repton House, Bretby Business Park, Ashby Road, Burton-on-Trent DE15 0YZ
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9.8 45 Reviews
  • Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent
Founded by a team of Healthcare Professionals, led by Registered Nurses with wealth a of experience, Trust Homecare Burton provides the highest quality of care to people living in Burton-on-Trent, South Derbyshire, Uttoxeter, and other surrounding areas.

As part of their commitment to making a genuine difference in people's lives, well-designed care plans ensure that the team not only meets the care needs of the people they support but also empowers them to live their lives as they wish, promoting independence and choice.

As part of the wide range of services, the team are able to achieve complex care requirements, provide personal care, re-enablement assistance, companionship services, assistance with physical disabilities, palliative care, waking night support, 24-hour care, live-in care, and more.

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Care Provided by Trust Homecare Solution Burton-on-Trent Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Pamela Legaspi (Registered Manager)

Funding & Fees Guide for Trust Homecare Solution Burton-on-Trent Ltd

  • Prices

  • Fees may vary, please contact us to discuss your options or alternatively drop us an email.

Trust Homecare Solution Burton-on-Trent Ltd Reviews (45)

Total of 45, showing 1-20
9.8

Trust Homecare Solution Burton-on-Trent Ltd has a Review Score of 9.8 (9.808) out of 10, based on 26 reviews in the last 2 years. Over all time Trust Homecare Solution Burton-on-Trent Ltd has 45 reviews.

Overall Experience

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  • 4
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45
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Review from Julie B (Daughter of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care we have received. Mum and me, find everyone very caring and respectful, friendly and lovely. This is especially good for me because I have piece of mind Mum is in good hands. Mum enjoy's their company and feels very safe this has been help with mum's recovery. Everyone
at the office always go out of their way to please her. Thank you so much.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your kind words. We are very pleased to hear that you and your Mum are happy with the care you have received. We also appreciate your feedback about our office staff. We're committed to providing the best possible service to our clients and their families, and we're always happy to go the extra mile.Thank you again for your feedback. It means a lot to us.


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Review from Lisa G (Daughter of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the carers. If I have any concerns I'm able to email or speak to them and they respond quickly.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for taking the time to share your feedback. We're delighted to hear that you are happy with the carers provided. It's reassuring to know that you feel comfortable raising any concerns with us, and that you find our response time to be satisfactory. We strive to maintain open communication and address any issues promptly. Thank you again for your positive review.


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Review from D S (Client) assisted by family/friend published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent care from Trust Homecare for more than a year. The carers are always pleasant and willing to help in any way. Personal care is exemplary.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your positive feedback. We're delighted to hear that you've had such a positive experience with Trust Homecare for over a year. Our carers strive to provide the highest level of care and support, and we're thrilled that you've found them to be pleasant and helpful. We also take pride in our carers' ability to provide exemplary personal care. Your kind words mean a lot to us, and we're committed to continuing to provide you with excellent care.


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Review from Jacqueline W (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so very grateful to Trust Homecare. Dad is 94 and is desperate to stay at home. This is only possible due to the care that he receives from the company. All of Dad's carers are experienced, thoughtful and kind. Dad can be quite difficult to manage and very shouty but the staff are persuasive
and patient in a very kind gentle manner. I would highly recommend them. They certainly live up to their name in that they have my full trust.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your kind words. We are truly humbled and grateful for your feedback. At Trust Homecare, our mission is to provide the highest quality of care and support, enabling individuals like your dad to remain comfortably and safely in their own homes. Your recognition of our carers' experience, thoughtfulness, and kindness means to us. We understand that caring for individuals with challenging behaviours requires patience and understanding, and we're proud of our team for consistently demonstrating these qualities. Your trust in our services is deeply appreciated, and we're committed to continuing to provide the exceptional care that your dad deserves


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Review from Anne D (Daughter of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend. Our dad thinks the carers are fantastic. Thank you.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your five-star remarks. We're truly grateful for your positive feedback. Rest assured that we remain committed to providing the best possible care. We appreciate your trust and will continue to do our utmost to meet your expectations.


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Review from R B (Son of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No male carer for first morning call, all the carers are all very helpful to Mum. Also the staff at the care company are very helpful.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback. We're so glad to hear that you're happy with our carers and staff. At Trust Homecare, we tailor our care to each individual's needs, and we're pleased that this is evident in your mum's care. We're committed to providing the highest quality care to all our clients, and your feedback helps us ensure we're meeting that goal.


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Review from H W (Wife of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I commenced using Truast Homecare one month ago. We have found them to be very caring, considerate and well-organised. The carers, as well as being very capable, have pleasant dispositions which make them a pleasure to work with.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback regarding your experience with Trust Homecare. We're delighted to hear that you and your husband have found our carers to be caring, considerate, well-organised, and a pleasure to work with. Your positive comments are greatly appreciated and will be shared with our team. We strive to provide the highest quality of care, and it's wonderful to know that we're meeting your expectations. Thank you again for choosing Trust Homecare.


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Review from Christopher I (Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very satisfied with the carers.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback. We're pleased to hear that you are satisfied with the carers. Your positive feedback is greatly appreciated.


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Review from Claire S (Daughter of Client) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to say well done to the carers and everybody in the office. Brilliant company. Everyone is friendly and nothing is too much trouble for anyone. Highly recommend.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your positive feedback. We're thrilled to hear that you've had such a positive experience with our carers and office staff. We take pride in providing a friendly and supportive service, and we're delighted that you feel we've delivered on that promise. Your recommendation means a lot to us.


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Review from J H (Son of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Trust Homecare Solution are very good, always on time and chatting. Good service.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your kind words! We're so glad to hear you're happy with our service and that we've been able to meet your expectations. Being on time and staying connected is really important to us, so it's great to know it makes a difference. If there's anything else we can do for you, just let us know!


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Review from Robert C (Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for taking the time to give the team a wonderful 5-star review. We love working with our clients to support them to be as independent at home as possible!


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Review from James S (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all the carers and with Trust Homecare.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your review! We're thrilled to hear that you're happy with the care provided by our team. We are committed to offering the best service possible, and it means a lot to us that you're satisfied. If you ever need anything, don't hesitate to reach out.


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Review from Jason B (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Trust Homecare and the service they give me. Carers are polite and treat me with respect.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback! Your satisfaction is our top priority, and we're always here if you need anything.


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Review from Kay D (Daughter of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new client and is exceptionally pleased with her new carers. They are very caring and understand her needs accordingly. Communication with management has been excellent too, checking in regularly. It is reassuring to the family that we have such a good care company on board. Thank you
to Trust Homecare.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your wonderful feedback. We are delighted to hear that your mother is happy with her carers and feels well-supported. Ensuring her needs are met with care and understanding is our top priority. We're also pleased that you've found our communication to be helpful and reassuring. We'll keep working hard to make sure she continues to get the best care possible. Thank you for choosing Trust Homecare.


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Review from R M (Daughter of Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all carers and office staff. Always informative and helpful. Polite and give empathy.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your lovely feedback. It's truly rewarding to hear that you're pleased with the care and support from our team. Being informative, helpful, polite and empathetic are values we hold dear. Your kind words mean a lot to us and we'll continue doing our best to provide the highest standard of care. If there's anything you ever need, please don't hesitate to reach out.


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Review from S A (Daughter of Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care. Good overall care.

Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for sharing your feedback. We're delighted to hear that you're happy with the care provided. Delivering consistent and quality care is our priority and it's wonderful to know we're meeting your expectations. If there's anything more we can do to support you or your loved one, please feel free to let us know.


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Review from J F (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good timekeeping. Pleasant mannerisms. Caring and willing to please. A little apprehensive sometimes about safety of the client in areas of poor mobility. Overall the service is good. The friendly approach of the carers is uplifting.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for leaving us a wonderful review. I will be sure to pass your comments to the team. Regards


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Review from James S (Client) assisted by family/friend published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the staff. My wife has to help me with this but they are all lovely and caring.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear James,
Thank you for your kind review, it means a lot to the whole team and it’s our pleasure to support you.


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Review from Sarah H (Relative of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My representative dealing with my case at Trust Homecare Solution was the manager. My father-in-law, a sweet, funny, quiet man who had been part of my life for the last 15 years. He lived his life to the full, he was a project manager, lived all over the world and rallied cars as a hobby. Unfortunately,
a large fall in December followed by a barrage of tests revealed terminal cancer with a short prognosis. In the end, my father-in-law was in a hospital bed in his front room under the overall care of a hospice. This was his wish, he wanted to watch sky sports in bed, in peace. Thanks to Trust Homecare Solution he got his wish. He had a serious fall as his mobility and strength left him and the manager and her care team dealt with this with diligence. I was kept in the communication link the whole time. I cannot thank them enough for all the care and consideration that they showed this great man and enabled the most peaceful death under his terms.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your heartwarming review. I will ensure that your sincerest gratitude is shared with the Trust Homecare team. Your father-in-law was indeed a remarkable man, which we had the pleasure of looking after. Thank you to you too for being helpful, and allowing us to work collaboratively to achieve your father-in-law's wish. Take care, and remember we are only a phone call away, should you need further assistance. My kindest regards.


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Review from G C (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the first-class service from the team.
My mother pulled her back out and was in a lot of pain and needed assistance that Trust Homecare definitely helped with this. Also, even before our care package started, the operations manager advised on how to go about getting aids to help
my mother from the NHS and really helped get the ball rolling for how to get the help that my mother needed.
Many thanks to Trust Homecare and all the team there.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your generous feedback! It was lovely getting to know your mum and helping her achieve her goal. I can't wait to tell her team of exceptional carers about this review! With best wishes for the future.


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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Trust Homecare Solution Burton-on-Trent Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Trust Homecare Solution Burton-on-Trent Ltd is calculated as follows: ( (140 Excellents x 5) + (5 Goods x 4) + (6 Very Poors x 1) ) ÷ 151 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Burton-on-Trent Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Pam

Pam Legaspi

Job Title: Registered Manager

Joined: 2021

Pam is an ITU Registered Nurse with years of experience within the healthcare sector; Pam is a graduate of The University of Lincoln. Pam is equipped with years of experience in different areas of care and nursing, this includes the care of the elderly, care home, operating theatres, and critical care unit working through the pandemic. Pam has achieved extensive training throughout her career, which she will bring to Trust Homecare Burton. Pam's goal is to apply her extensive experience and knowledge, in the community setting and drive improvement to deliver high-quality person-centred care.


Frequently Asked Questions about Trust Homecare Solution Burton-on-Trent Ltd

What Type of Services does Trust Homecare Solution Burton-on-Trent Ltd offer?

Trust Homecare Solution Burton-on-Trent Ltd offers Home Care.

How many Carers does Trust Homecare Solution Burton-on-Trent Ltd employ?

Trust Homecare Solution Burton-on-Trent Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Solution Burton-on-Trent Ltd to verify any information. View our terms and conditions. Trust Homecare Solution Burton-on-Trent Ltd has a Platinum Service – more info.