Trust Homecare Solution Burton-on-Trent Ltd

Repton House, Bretby Business Park, Ashby Road, Burton-on-Trent DE15 0YZ
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9.8 45 Reviews
  • Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent
Founded by a team of Healthcare Professionals, led by Registered Nurses with wealth a of experience, Trust Homecare Burton provides the highest quality of care to people living in Burton-on-Trent, South Derbyshire, Uttoxeter, and other surrounding areas.

As part of their commitment to making a genuine difference in people's lives, well-designed care plans ensure that the team not only meets the care needs of the people they support but also empowers them to live their lives as they wish, promoting independence and choice.

As part of the wide range of services, the team are able to achieve complex care requirements, provide personal care, re-enablement assistance, companionship services, assistance with physical disabilities, palliative care, waking night support, 24-hour care, live-in care, and more.

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Care Provided by Trust Homecare Solution Burton-on-Trent Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Pamela Legaspi (Registered Manager)

Funding & Fees Guide for Trust Homecare Solution Burton-on-Trent Ltd

  • Prices

  • Fees may vary, please contact us to discuss your options or alternatively drop us an email.

Trust Homecare Solution Burton-on-Trent Ltd Reviews (45)

Total of 45, showing 21-40
9.8

Trust Homecare Solution Burton-on-Trent Ltd has a Review Score of 9.8 (9.808) out of 10, based on 26 reviews in the last 2 years. Over all time Trust Homecare Solution Burton-on-Trent Ltd has 45 reviews.

Overall Experience

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Review from C S (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare Solution has provided my mum with excellent support since taking over from a previous agency. An employee of a previous agency defrauded Mum of £20,000 and therefore she was apprehensive and afraid at the start. She has settled well with the current team. They go above and beyond because
her alcohol addiction creates many varied issues. Communication with the manager is very good. I live abroad but the manager keeps me informed of issues concerning my mother and this reassures me that her needs are being met. The manager and her team have helped in the collection of necessary items purchased for Mum which I obviously cannot do.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your review, and your kind words C S. It is great to hear that you are happy with the service being provided for your mum. I will certainly pass this on to our exceptional team of carers and the management team. Regards.


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Review from Christine S (Wife of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare Solution are brilliant, if I could give them more than five points I would because they care about you. Very good company.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear Christine,
Your feedback is very important to us. We are thrilled to hear that you are happy with the service being provided. Kind regards, Ryan.


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Review from A C (Granddaughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan became very poorly last year from a brain tumour and has deteriorated from then. We were recommended homecare by our local district nurse and they have been absolutely brilliant. Not only with my nan but the contact with myself has been excellent. Nothing is too much with the team. They actually
care about my nan and sit and talk to her, unlike the care we had before. Can’t thank the operations manager and the team enough! The only thing we struggle with my nan is she gets confused when someone new comes, she gets in a panic but the staff all assure her that they will do everything as best as they can and they do and make sure she is comfortable with the care.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for taking the time to leave us a review. It's been a joy to look after your nan, thank you for choosing us. I will ensure that your generous review is shared with the entire team. Regards, Ryan.


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Review from Cheryl B (Niece of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care given to my aunt. All the carers are so kind and supportive and also very reliable, Nothing is too much trouble for them. They keep in contact with me regularly and my aunt is so happy with the care she receives.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear Cheryl, I’m happy to hear that our team provided your aunt an excellent service! It’s always amazing to hear that we’ve been successful in our goal of providing our service users with the best possible experience. Regards.


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Review from Steven W (Son of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care providers who give a high quality service as standard!
My mum's case gradually developed a destructive psychosis that became increasingly difficult to deal with, and whilst I accepted the psychiatric analysis that she would be happier in her own home rather than an institution, actually
finding help to achieve this objective became a lonely and disheartening task.
Eventually, after some traumatic experiences with various providers I received professional guidance that introduced me to Trust Homecare Solutions team who calmly took on a difficult task with the highest degree of professionalism and restored a sense of compassionate stability to the situation.
I can only commend their inherent helpfulness and consistent reliability of their approach in making a dreadful situation more bearable.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your kind words, Steven.
We’re grateful for your feedback. It’s a pleasure to provide the best possible service to your mum and to the rest of our service users. Your comments have been shared with our entire team at Trust Homecare Burton. Regards.


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Review from Andy S (Son of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Burton on Trent, Care Team. I will keep this short and to the point. First and foremost allotted times were always cut short until I made a complaint about them, sometimes only staying inside the property for 3 minutes (allotted time 30 minutes). We do have concrete evidence from the video doorbell
and key safe.
The care team walked my father from his bedroom to the living room and left him lying on the sofa. My sister and I went into the property whilst the care team sat on the driveway in the car. We found our father lying in considerable pain and had to call the District Nurses out who in turn called an ambulance.
The care team returned at lunchtime and the ambulance and District Nurse were still at the address when questioned about our father they denied he was in pain!
The District Nurse then asked them why they hadn't called the family or the District Nurse to which the care team gave no answer.
An official complaint will be going in but at this present time, our father is our priority.

Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear Andy, I am deeply sorry you feel this way and that you have had a negative experience with Trust Homecare Burton.


As discussed with you, the care team is only able to provide care where your father consents, as he has full mental capacity. We understand that your father was reluctant to care, which made the situation a little more difficult, thus sending carers away. We apologise if you and your family felt let down by the team, despite all efforts by the care team in the three days we were with you. We don’t have a record of any formal complaints made by yourself; would you be available for a call to discuss this in more detail, so we can better understand your experience?


We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Thank you for taking the time to leave a review.


Yours sincerely, Ryan.


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Review from Jean C (Wife of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with our carers who help us in many ways. They always ask if there is anything we need help with! They go out of their way to make us feel happy and confident for which we are very happy and comfortable.

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Review from P F (Wife of Client) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were immediately impressed by the initial assessment carried out the day my husband was discharged from hospital for 'end-of-life' care. From the beginning, all carers introduced themselves and asked us, and him, what was required for that visit. Nothing was too much trouble for them, and my husband
was treated with the utmost respect. Right up to the end, the family's feelings were always considered. We shall be forever grateful to them.

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Review from Peter W (Nephew of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare Solution provided care for my aunt in the last few weeks of her life. We found them to be a very professional and well-organised company. The carers who attended to my aunt were well-trained, professional and competent. More importantly, they showed great kindness and empathy towards
my aunt and for us, they were a pleasure to deal with. From our experience with care companies, Trust Homecare exceeded both our previous experience and expectations. We are very grateful to all of their staff.

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Review from Paul C (Client) assisted by family/friend published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are reliable, very friendly, caring, always anxious to make sure that I have everything I need. They are interested in me as a person and keen to make me feel comfortable. They communicate well with my wife who is also my carer. I'm very satisfied with the service provided.

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Review from Hayley P (Daughter of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care team are so very kind and compassionate. They are cheerful and helpful and you feel they really care about the patient, not just a box-ticking exercise. They always ask if there is anything they can help with before they leave. Smiles and empathy go a long way for patients and carers
every visit.

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Review from C M (Wife of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very polite, respectful and professional. Managers are very approachable and amenable. A little flexibility on time and length of visits would be appreciated.

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Review from Steve S (Son of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and polite, made sure my Mother's palliative care visits were regular, on time and always happy to do more if they could. A big help to my father. For the short time they were with us, they more than provided support and care, where needed. Every single carer who attended
is a credit to your company. So a big thank you.

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Review from Janet R (Daughter of Client) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff are wonderful, caring and professional people. They take time to ensure their clients are comfortable and have everything they require before leaving, even if this takes more time than they have allotted. They also go above and beyond their clients' priorities and take time to ask caring
relatives how they are doing and ask after the pets.

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Review from Callum M (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and made sure my mother's palliative care visits were regular, on time and always happy to do more if they could. I honestly can't complain. The manager even after death, has kept in contact to try and help me as much as humanly possible.

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Review from J B (Husband of Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from Stuart M (Son of Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and understood that it was more than just the patient needing help. For the short time they were with us, they more than provided support and care, where needed. Very punctual and very polite. Would recommend if and when required. Thank you from me and my family.

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Review from Joy O (Wife of Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the Trust Homecare carers only cared for my husband for a few days before his death, I found it very comforting to know they would be coming regularly to help with washing him and settling him in his bed. They were friendly, polite and genuinely seemed to care about my husband.

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Review from R W (Wife of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The process was diligently managed with a sympathetic approach. It was straightforward and easy to handle. Carers were prompt and prepared. They were very gentle with the client.

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Review from Ronald E (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent. No matter what you ask them to do, they are very obliging. I couldn't ask for better.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Trust Homecare Solution Burton-on-Trent Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Trust Homecare Solution Burton-on-Trent Ltd is calculated as follows: ( (140 Excellents x 5) + (5 Goods x 4) + (6 Very Poors x 1) ) ÷ 151 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Burton-on-Trent Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Pam

Pam Legaspi

Job Title: Registered Manager

Joined: 2021

Pam is an ITU Registered Nurse with years of experience within the healthcare sector; Pam is a graduate of The University of Lincoln. Pam is equipped with years of experience in different areas of care and nursing, this includes the care of the elderly, care home, operating theatres, and critical care unit working through the pandemic. Pam has achieved extensive training throughout her career, which she will bring to Trust Homecare Burton. Pam's goal is to apply her extensive experience and knowledge, in the community setting and drive improvement to deliver high-quality person-centred care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Solution Burton-on-Trent Ltd to verify any information. View our terms and conditions. Trust Homecare Solution Burton-on-Trent Ltd has a Platinum Service – more info.