Trust Homecare Solution Burton-on-Trent Ltd

Repton House, Bretby Business Park, Ashby Road, Burton-on-Trent DE15 0YZ
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9.8 45 Reviews
  • Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent
Founded by a team of Healthcare Professionals, led by Registered Nurses with wealth a of experience, Trust Homecare Burton provides the highest quality of care to people living in Burton-on-Trent, South Derbyshire, Uttoxeter, and other surrounding areas.

As part of their commitment to making a genuine difference in people's lives, well-designed care plans ensure that the team not only meets the care needs of the people they support but also empowers them to live their lives as they wish, promoting independence and choice.

As part of the wide range of services, the team are able to achieve complex care requirements, provide personal care, re-enablement assistance, companionship services, assistance with physical disabilities, palliative care, waking night support, 24-hour care, live-in care, and more.

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Care Provided by Trust Homecare Solution Burton-on-Trent Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Pamela Legaspi (Registered Manager)

Funding & Fees Guide for Trust Homecare Solution Burton-on-Trent Ltd

  • Prices

  • Fees may vary, please contact us to discuss your options or alternatively drop us an email.

Trust Homecare Solution Burton-on-Trent Ltd Reviews (45)

Total of 45, showing 41-45
9.8

Trust Homecare Solution Burton-on-Trent Ltd has a Review Score of 9.8 (9.808) out of 10, based on 26 reviews in the last 2 years. Over all time Trust Homecare Solution Burton-on-Trent Ltd has 45 reviews.

Overall Experience

  • 40
  • 4
  • 0
  • 0
  • 1

Date Published

45
16
16
26
19

Review from Pam H (Friend of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend the carers from Trust Homecare enough. They arrived at the times arranged. They paid attention to details. In the time we worked with them, they treated both the family and client with great respect A huge thank you.

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Review from L P (Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who is only 50 and got diagnosed with a brain tumour, is being cared for at home. The carers from Trust Homecare have been visiting my husband 4 times a day every day. Every single one of them is very professional, their standards are impeccable, they are always on time and really caring,
polite and nothing is too much trouble. They have given us all so much support through this difficult time, I really don't know what we would have done without them. Every single carer is a credit to your company. Thank you.

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Review from Margie G (Wife of Client) published on 15 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were introduced to Trust Homecare to help with end of life treatment for my wonderful husband. The managers first came out to introduce themselves to us, we found them very professional and they came over with a very caring nature. Our carers commenced the following day on 2 daily visits. As soon
as we met them, we were so pleased as they were very pleasant and very good with their duties. They handle my husband with great care and always leave him feeling clean and comfortable. Their hygiene habits are exceptional always washing hands etc. Our visits have now been increased to 4 per day so we get to see the carers more often. It is such a pleasure to have them in the house - they cheer us up immensely. I think we have now met all the staff and can honestly say that they are all wonderful - greeting you with a lovely smile and very chatty, even managing to make me smile on my down days. I would also like to add that all the staff are well kitted out in very smart uniforms.

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Review from Chris H (Daughter-in-law of Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent two weeks in hospital and my husband and I managed to get her home for end of life care. Trust Homecare Solution came in to help us four times a day and their care and dedication was outstanding, to my mother-in-law and to us. The whole team work hard and always had time for all
of us, always a smile on their faces. A very, very professional care team. Sadly, Mum passed away and still they were there for us, making sure we were OK which has meant a lot to us. Thank you all so much.

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Review from Margaret B (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a cancer patient and recently spent time in hospital with pneumonia and during this time, she was assessed for a care package due to her mobility and breathing issues. The Managers from Trust Homecare came out assessed the property and established our needs, as a family - the whole change
over was dealt with in a very professional manner and any reassurance we needed was given. The care that my mum receives is second to none and all her needs are met and as a family, we would have no hesitation in recommending this company to others. We have been given 4 slots per day and the care team are always on time - the staff are conscientious, polite and reliable, give respect and dignity when on their visits with nothing being too much trouble. My mum is struggling with her mobility at the moment and spends most of her day in bed but the care team are working with occupational health to move her from bed to chairs using different aids and making a difference to her day. Amazing Team!

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Trust Homecare Solution Burton-on-Trent Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Trust Homecare Solution Burton-on-Trent Ltd is calculated as follows: ( (140 Excellents x 5) + (5 Goods x 4) + (6 Very Poors x 1) ) ÷ 151 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Burton-on-Trent Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Pam

Pam Legaspi

Job Title: Registered Manager

Joined: 2021

Pam is an ITU Registered Nurse with years of experience within the healthcare sector; Pam is a graduate of The University of Lincoln. Pam is equipped with years of experience in different areas of care and nursing, this includes the care of the elderly, care home, operating theatres, and critical care unit working through the pandemic. Pam has achieved extensive training throughout her career, which she will bring to Trust Homecare Burton. Pam's goal is to apply her extensive experience and knowledge, in the community setting and drive improvement to deliver high-quality person-centred care.


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