Visiting Angels Doncaster & Bassetlaw

Mercury House, Willoughton Drive, Gainsborough DN21 2NY
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8.7 12 Reviews
  • Visiting Angels Doncaster & Bassetlaw, Gainsborough
Visiting Angels Doncaster & Bassetlaw, based in Gainsborough, proudly delivers a wide range of high-quality home care services to communities across the region—including Bawtry, Doncaster, Gainsborough, Retford, Tickhill, Maltby, and the surrounding areas.

Visiting Angels' services are designed to support individuals in living independently and with dignity at home. These include companionship visits, personal care, assistance with outings and mobility, medication support, and specialist elderly home care.

Visiting Angels also offer tailored support for those with more specific needs, including expert care for individuals living with dementia, as well as compassionate palliative care for those in the later stages of life.

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Care Provided by Visiting Angels Doncaster & Bassetlaw

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Visiting Angels Doncaster & Bassetlaw
  • Person in charge
  • Kelly Grange Smith (Registered Care Manager)

Funding & Fees Guide for Visiting Angels Doncaster & Bassetlaw

  • Prices

  • Our rates are the same 7 days a week apart from bank holidays which are time and a half. Christmas and New Year's Day are double rate.
    Standard Hour - £31.50
    45 Minutes - £26.50
    30 minutes - £24.15
    Mileage at 45p per mile if the carer is taking a client out for example to hospital, shopping or visits to clubs etc.
    We provide free assessments.
    We do not charge for administration your account, nor additional fees for carers travelling to your home.

  • Nights sits are available fees depending on if it is a sleeping or waking night.
    Respite rates are dependent on length of respite


    Please contact us for a specific quote.

Visiting Angels Doncaster & Bassetlaw Reviews (12)

8.7

Visiting Angels Doncaster & Bassetlaw has a Review Score of 8.7 (8.704) out of 10, based on 8 reviews in the last 2 years. Over all time Visiting Angels Doncaster & Bassetlaw has 12 reviews.

Overall Experience

  • 7
  • 2
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  • 1
  • 2

Date Published

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8
4

Review from P P (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been a great help to my elderly mother who lives remotely to me. The carers have all been lovely, and have accommodated changes to their attendance in line with my mum’s needs. They are friendly, helpful and reliable and my mum enjoys their twice daily visits a great deal. The service
brings also my brothers and me peace of mind as we know that she’s in good hands. Thank you to the Visiting Angels.

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Review from Malcolm T (Husband of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When receiving care, it is a natural concern to be aware that the patient is also happy with your chosen career to look after them. Your loved one is made comfortable on each visit. I am pleased to confirm I have no worries about the care, it is exceptional and they go the extra mile to make sure all
is well. Suggestions made are acted upon and become a part of the care. I can honestly recommend this agency to provide the quality care you need for your loved one.

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Review from Anthony S (Father of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time per week VA visit my son, the outcome is always positive and well received. The ladies always do their very best and constantly want to ensure each allotted minute is fully utilised. Their attitude to my son is more than expected and he enjoys their visits.

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Review from Julia T (Daughter of Client) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with the care given to my mother. I find them very caring, empathetic and very knowledgeable in their role. They're always professional and maintain good communication with myself and family. Any problems that arise are discussed between us to find the best solution. I would recommend
Visiting Angels to anyone.

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Review from A W (Daughter of Client) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team of carers, nothing is too much trouble.

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Review from Elaine N (Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This review should have been positive but is not largely due to the management and in particular organisational skills being chaotic. The carers were in the main mediocre with the exception of 2 carers who were very good. Unfortunately, one of these people has left the company after a short time there.
It would come as no surprise to find that they have a high turnover of staff as the management style is one of micro-management and effective communication is non-existent leading to unreliability. I would not recommend them or use their services again as the experience has left me annoyed and stressed.

Reply from Julie James, Director at Visiting Angels Doncaster & Bassetlaw

These comments are a highly personal opinion based on unknown facts with slanderous comments, the client has not yet paid for any care and expects more care for free.
Details of the hours of care provided were offered to the client but they refused them, unwilling to acknowledge that more care had been provided and continued to demand more care be given, although the agreed term had been completed. Their behaviour and language were unacceptable and the telephone conversation had to end.
Rotas are sent to advise who will be attending this short-term care of 8 calls, the client did not allow the carer in for one call, which they were subsequently credited, in good faith. The carer was still paid for the call, due to the client not allowing the call they should have been charged for.
Additional calls were organised to replace that call.


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Review from Stefani G (Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, I had to leave this company because of management issues and not being able to deal with mutiny within the company. After the manager's departure, they could no longer fulfil my contractual hours, therefore, I felt I had no choice but to leave the company. If they can get the staffing
issues sorted and communication sorted and hire carers that know about boundaries this could be a really good company and could go far but as it is at the moment, they are to continue losing staff and clients. I wish them well and hope they can get their management issues sorted.

Reply from Julie James, Director at Visiting Angels Doncaster & Bassetlaw

Thank you for your review, I can confirm that there have been significant changes in the business, new experienced and suitably qualified carers and care manager are now in place, to ensure that standards are maintained. We are growing in a safe and secure manner, with new clients pleased with our care and support.


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Review from Graham T (Husband of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a Visiting Angels' client just over two years ago and she had been cared for by them to a high professional degree until her death in March 2023. Visiting Angels' carers are backed up by management and supervisory staff and I would have no hesitation in recommending them to others.

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Review from Michele H (Niece of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care given by the girls was excellent. Unfortunately, the company management communication was way below expectation.
Been left with no care provision, without warning, despite apparently sending a letter but could have emailed as well, not professional. Very sorry it came to this but mostly
sorry for my Aunt.

Reply from Julie James, Director at Visiting Angels Doncaster & Bassetlaw

Thank you for your comments, we would like to stress that the care was provided within the information provided by the family, and notification was sent in a timely and contractual manner to ensure care could be sought elsewhere. However, we were unable to continue care due to the unrealistic expectations of the service user's family member and their behaviour towards our carers and staff. To have to end care, is disappointing, for all concerned but in this instance, we had no other option, after receiving reports from our carers, whose opinions we value greatly.


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Review from P E (Daughter of Client) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time using any carers in my mother's home. Visiting Angels carers are supportive, caring, respectful and extremely helpful. They quickly built up a rapport with my 88-year-old mother, who was both nervous and anxious about having strangers in her house and put her at ease.

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Review from Janice B (Daughter-in-law of Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only care company we have found to provide exceptional home care visits from exceptional carers. All the carers are amazing and go the extra mile. Five-star all-round service.

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Review from S H (Son of Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The brilliant and perfect cover for mama. Care and diligence has been delivered, and mama has been seeing a familiar face, of which is important to her. Can't fault the service in any way.

Reply from Julie james, Director at Visiting Angels Doncaster & Bassetlaw

Thank you for your kind words; she is a lovely lady and an absolute please to care for.


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Current Review Score: 8.7 (8.704)

Overview of Review Score

The Review Score of 8.7 (8.704) out of 10 for Visiting Angels Doncaster & Bassetlaw is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.104 for Visiting Angels Doncaster & Bassetlaw is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 48 Ratings = 4.104

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Doncaster & Bassetlaw is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Julie

Julie James

Job Title: Owner

Joined: 2021

As a mum with a disabled child, I understand what it is like to personally care for a loved one 24/7, and how hard it can be to ask for help.


The case is the same for anyone who has to support and care for a parent or loved one, they rely on you and you do not want to let them down. This situation is something that you can never be prepared for and can be quite a daunting task finding where to go and who to talk to for good quality care.


I want to give people in that position the chance to talk to us, we will listen and provide quality care for their loved ones, and some well-earned respite.


Kelly

Kelly Grange Smith

Job Title: Registered Care Manager

Joined: 2024

Hi, I’m Kelly Grange Smith, and I’ve had the absolute privilege of working as the Registered Care Manager for Visiting Angels Doncaster & Bassetlaw for the past two years.


Working in home care isn’t just a job for me—it’s a passion. Every day, I get to support individuals in the comfort of their own homes, helping them live with dignity, independence, and a sense of safety. There’s nothing more rewarding than knowing you’ve made someone’s day a little brighter or a little easier.


I feel incredibly lucky to lead a team of compassionate, dedicated carers who go above and beyond for our clients. Together, we’re not just providing care—we’re building trusted relationships and bringing comfort to families across our community.


And now, I’m truly honoured to share some exciting news—I’ve been awarded Registered Care Manager of the Year for Home Care in Lincolnshire! To be recognised in this way means the world to me. It’s a reflection of the amazing people I work with every day and the values we all share at Visiting Angels.


Thank you to everyone who’s supported me on this journey. I’m so proud of what we’ve achieved, and I can’t wait to see what the future holds.


Frequently Asked Questions about Visiting Angels Doncaster & Bassetlaw

What Type of Services does Visiting Angels Doncaster & Bassetlaw offer?

Visiting Angels Doncaster & Bassetlaw offers Home Care.

How many Carers does Visiting Angels Doncaster & Bassetlaw employ?

Visiting Angels Doncaster & Bassetlaw employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Doncaster & Bassetlaw to verify any information. View our terms and conditions. Visiting Angels Doncaster & Bassetlaw has an Enhanced Service – more info.