LJ Sure Mercies Care

19 The Wye, Hemel Hempstead HP2 6EJ
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9.8 9 Reviews
  • LJ Sure Mercies Care, Hemel Hempstead
LJ Sure Mercies Care, a dedicated provider of quality personal care services to vulnerable individuals in their own homes. LJ Sure Mercies Care prioritises respect, dignity, and compassion in their interactions with all individuals under their care.

Based in Hemel Hempstead, Hertfordshire, LJ Sure Mercies Care is an independent company known for its experienced and compassionate carers who consistently uphold values of respect and dignity when working with clients. They cater to individuals receiving funding from the local authority, self-funded individuals, as well as those on Direct Debit.

Care staff undergo extensive training, including but not limited to areas such as manual handling, infection prevention, dementia care, and catheter care, ensuring that they are well-equipped to provide the best possible care to clients. Please note that the company does not provide sponsorship for care staff.

The team at LJ Sure Mercies Care is known for being friendly, supportive, and caring, fostering a positive and nurturing environment for both staff and the individuals receiving care.

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Care Provided by LJ Sure Mercies Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • LJ Sure Mercies Care Ltd
  • Person in charge
  • Linda Moffatt (Manager)

Funding & Fees Guide for LJ Sure Mercies Care

  • Prices

  • £23.00 -£ 25.00 per hour

  • Please call us for more enquiries.

LJ Sure Mercies Care Reviews (9)

9.8

LJ Sure Mercies Care has a Review Score of 9.8 (9.789) out of 10, based on 9 reviews in the last 2 years. Over all time LJ Sure Mercies Care has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
4
9
9
0

Review from A C (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using LJ Sure Mercies since January 2023 and I have been very happy with the service I receive. The carers are brilliant and they are caring and supportive, and they treat me with dignity. I would recommend them to anyone.

Reply from Linda Moffatt, Registered Manager at LJ Sure Mercies Care

I am glad to know that the carers are brilliant and caring and that they treat you with dignity. Thank you so much for your kind words.


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Review from D N (Friend of Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reached out to LJ Sure Mercies Care on a recommendation from a friend. I was seeking urgent care for my elderly neighbour. The team came out that evening to meet us and agreed to start the next day. I immediately felt reassured by their calm professionalism, kindness and commitment to do the best
for my neighbour. Communication and collaboration have been fast and easy. Everyone is friendly and positive. They're making a huge difference to the well-being of my neighbour and building a trusting relationship which is keeping her safe and proactively anticipating her needs.

Reply from Linda Moffatt, Registered Manager at LJ Sure Mercies Care

Thank you so much for your kind words, much appreciated. I am glad to hear that LJ Sure Mercies has made a huge difference to the well-being of your neighbour.


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Review from L T (Daughter of Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the excellent service received. The carers are always cheerful and professional. They are punctual and provide a very caring service. My Dad looks forward to their visits. Nothing is too much trouble.

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Review from Linda H (Mother of Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and caring. Great help all round.

Reply from Linda Moffatt, Registered Manager at LJ Sure Mercies Care

Many thanks for your kind words. Much appreciated.


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Review from G G (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

LJ Sure Mercies Care and staff have been giving me individualised care with dignity and respect. They observe and respect my confidentiality, listen to my needs and try always to honour them. They are very courteous and I'm comfortable around them all the time. They are very supportive. I'm always looking
forward to meeting or seeing them.

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Review from Eileen H (Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was not at all keen on having carers, in fact, I was very unhappy about the idea but the team won me over on the first visit! They have improved my life by no end. They are polite and caring and I know they are good people. I recommend them to anyone who is worried about personal care, they are just
brilliant!

Reply from Linda Moffatt, Registered Manager at LJ Sure Mercies Care

I am glad to hear that our services have made a difference to your life. Many thanks for your good words.


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Review from T S (Client) assisted by family/friend published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always arrive at the expected time. They take care of all my care needs as I request. They are always very helpful and considerate.

Reply from Linda Moffatt, Registered Manager at LJ Sure Mercies Care

Thank you for your recent review. I am glad to know that the services provided by LJ Sure Mercies Care is value for money. I am grateful.


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Review from Rachael T (Friend of Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

LJ Sure Mercies Care looked after my elderly neighbours for 18 months. They were reliable, always turning up at the correct time each day, very friendly and treated them both with care and dignity. The staff also used their initiative, getting on with what they could see needed to be done, were very
knowledgeable about care and the care system and gave excellent advice. They were flexbible to happily attend additionally on a very few occasions when extra help was required. We are very thankful that our neighbours found such excellent carers.

Reply from Linda Moffatt, Registered Manager at LJ Sure Mercies Care

Thank you so much for your recent review. Your kind words are very much appreciated by all at LJ Sure Mercies.


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Review from Kerrie B (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care shown to my father, took an interest in the things he likes to aid conversation and make him feel well cared for and gave us peace of mind. Staff very reliable and punctual. Flexibility on call times when needed.

Reply from Linda Moffatt, Registered Manager at LJ Sure Mercies Care

Many thanks for your recent review. I am glad to know that your family has peace of mind because of the good care provided by LJ Sure Mercies carers. Your kind words are very much appreciated.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for LJ Sure Mercies Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for LJ Sure Mercies Care is calculated as follows: ( (48 Excellents x 5) + (6 Goods x 4) ) ÷ 54 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for LJ Sure Mercies Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about LJ Sure Mercies Care

What Type of Services does LJ Sure Mercies Care offer?

LJ Sure Mercies Care offers Home Care.

How many Carers does LJ Sure Mercies Care employ?

LJ Sure Mercies Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact LJ Sure Mercies Care to verify any information. View our terms and conditions. LJ Sure Mercies Care has a Platinum Service – more info.