Angel Care Group Reviews (6)
Angel Care Group has a Review Score of 8.9 (8.861) out of 10, based on 6 reviews in the last 2 years. Over all time Angel Care Group has 6 reviews.
Review from L M (Niece of Client) published on 16 December 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Sophia Angel, Managing Director at Angel Care Group
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you consider Angel Care Group among the best. We appreciate your understanding regarding the minor hiccups and are glad we could resolve them promptly. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J A (Client) published on 5 December 2024
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A C (Client) published on 5 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Norma V (Client) published on 2 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Angel Care Group Ltd Limited Company, Managing Director at Angel Care Group
Thank you Norma for Trusting Angel Care as a company and for having a good working professional relationship with your carers. It has been a pleasure being with you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dennis W (Client) assisted by family/friend published on 26 November 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison D (Daughter of Client) published on 13 November 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
They are amazing care providers and always go out of their way to provide the best possible care they can.
They are above and beyond other providers we've had to use!
Highly recommend them to anyone to keep a loved one safely in their own home with the care,
All staff are super helpful and very reliable always providing up-to-date communication regarding their client.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.9 (8.861) out of 10 for Angel Care Group is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.361 for Angel Care Group is calculated as follows: ( (19 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 36 Ratings = 4.361
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Angel Care Group is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
