Community Care Experts Home Care Service

6-8 Claremont Road, Claremont Business Centre, Surbiton KT6 4QU
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9.5 9 Reviews
  • Community Care Experts Home Care Service, Surbiton
Community Care Experts is a home care service based in the heart of Surbiton. Their mission is to provide care at home the way you like it! Community Care Experts brings together a team of caring and friendly experts with over 35+ years of experience in the care sector. They pride themselves on providing excellent customer service and always start by listening to your needs so they can tailor bespoke care support that best suits you. They can provide care and support from (minimum) 1 hour to 24/7.

As a high-quality home care provider, they can support adults aged 18-65 and 65+ years. They understand that the decision to have care and support in your own home can be complex, and you may have many questions. They welcome such conversations so they can provide you with all the information you need to make an informed choice.

The care team can provide everything from home help to complex care. They are adept at working with other specialists like OTs, Physios, Community Nurses and Doctors to provide holistic care. They have built strong relationships with specialist teams as well and are able to involve them if you need their support to enhance your quality of life.

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Care Provided by Community Care Experts Home Care Service

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Community Care Experts Ltd
  • Person in charge
  • Farahrouz Abdollahzadehnamini (Manager)

Funding & Fees Guide for Community Care Experts Home Care Service

  • Prices

  • From £19.00

Community Care Experts Home Care Service Reviews (9)

9.5

Community Care Experts Home Care Service has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time Community Care Experts Home Care Service has 9 reviews.

Overall Experience

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Review from W B (Daughter of Client) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers support mum's personal care very well. Carers all kind and respectful. Management very responsive and deal with any issues quickly and efficiently. Very reliable - always advise if any slight delay and have never failed to attend in 10 months, 4 visits a day.

Reply from Farahrouz Abdollahzadehnamini, Managing Director at Community Care Experts Home Care Service

Thank you so much for your lovely feedback! We're thrilled to hear that the carers are supporting your mum's personal care well and that you find them kind and respectful. It's also wonderful to know that you feel confident in our management team's responsiveness and reliability - we always strive to address any issues quickly and ensure our service runs smoothly. We'll be sure to pass your kind words on to the team, as it means so much to them to know their efforts are appreciated. Thank you for trusting us with your mum's care!


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Review from Phillipa F (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first made contact with the manager in 2023 when my mother was in hospital and I needed to arrange home care for my dad at very short notice. I live 4 hours drive from my parents so it is vital that I use a provider that I can trust to put my parents' needs first.
I was very impressed by the manager
during our first phone conversation - she was a reassuring combination of very warm and compassionate, and professional.
She listened carefully to what was required and quickly put an action plan in place.
Those initial visits by Community Care experts were successful and I have used them ever since, for short daily visits, up to 24-hour care for my dad who has dementia, as and when required.
She tailors the carers that she provides to ensure that they meet the specific needs of my parents, and her communication is excellent. The carers really do care, and treat my parents with the utmost warmth and respect. I don't know how I would have managed without her help over this past year.

Reply from Farahrouz Abdollahzadehnamini, Managing Director at Community Care Experts Home Care Service

It has been an honour supporting your lovely parent and being part of their journey. Thank you for providing my team and me with the chance to pursue our passions. It is a privilege to be able to do what we love, and we appreciate your trust in making it possible.


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Review from Susan C (Power of Attorney of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially contacted Community Care Experts to provide the current live-in carer’s daily break. I was so impressed with the managing director of CCE, she is very much hands-on and cares passionately about delivering excellent care in the home. She chooses her carers carefully and that was obvious from
the start. The carers seem dedicated and really care about the role, they pay attention to detail with all the little things that make a difference and as a result I decided to change company for CCE to do the whole wraparound care 24/7 for the client. The client was so happy with the live in carer that CCE provided. Now the client feels cared for with her live-in carer who is professional, kind and caring and has such patience and understanding which in my opinion is essential in supporting someone with dementia. With any change necessary, I am informed promptly and communication from CCE with me is immediate and very reassuring that the matter is in hand. I am very happy with Community Care Experts.

Reply from Farah Namini, Managing Director at Community Care Experts Home Care Service

Thank you so much for your kind and uplifting words. It has been an honour supporting the client and being part of her journey. My team and I are extremely grateful to you for giving us the opportunity to do what we love and enjoy.


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Review from A S (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to highly recommend the manager and her team. They have been looking after my parents on a weekly basis for over a year now and have always been extremely caring and efficient. Recently, my father had to go into hospital and the manager has been invaluable, responding quickly to get in
respite care for my mother who has vascular dementia. He is great with great care and patience - I feel very reassured she is being well looked after and in professional hands.

Reply from Farah Namini, Managing Director at Community Care Experts Home Care Service

Thanks ever so much for your encouraging and heart-warming words. It has been a privilege to look after your parent and get to know them gradually. My team and I cannot thank you enough for allowing us to do what we are passionate about and enjoy doing. We cannot wait to see your dad home soon.


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Review from Julian S (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Community Care Experts, I have got some lovely carers and I am very impressed with the younger carers I have because they are so caring and lovely and they do their job so well and keep my home so clean and tidy and also they are excellent when it comes to my personal care. What
I also like about this care company is that the manager keeps me informed with what's going on and if the carer is late she phones me and lets me know. So Community Care, a big thank you and keep up the good work.

Reply from Farah Namini, Managing Director at Community Care Experts Home Care Service

Thanks ever so much for your encouraging words. It is just a pleasure to support you and be part of your journey. We cannot thank you enough for putting your trust in us with your needs.


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Review from David S (Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had a new hip operation. For a few weeks I needed care support. Community Care Experts proved a good choice. They are very caring and professional. The manager came to the hospital to assess my requirements before I came out. A happy client on the road to recovery.

Reply from Farahrouz Abdollahzadehnamini, Managing Director at Community Care Experts Home Care Service

Thank you for taking the time and reviewing our service.
It was a great pleasure to work with you and be part of your recovery journey.


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Review from Leigh J (Husband of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Community Care Experts have provided visiting homecare since March 2022 for my wife who suffers from Alzheimer's dementia. The manager/owner of Community Care Experts is friendly, professional, cost-effective and concerned, first and foremost, with the dignity and welfare of the client (my wife). She
communicates her ideals and standards to her team, with whom I am equally more than satisfied. As a result of the above, I have extended the hours of care Community Care Experts provides for my wife by one and a half hours a day.

Reply from Farahrouz Abdollahzadehnamini, Managing Director at Community Care Experts Home Care Service

Thank you for your encouraging words Leigh. It has only been a pleasure to get to know your wife and yourself a little bit more every day and being part of your journey in fighting dementia.
I will pass on your feedback to our team. Thank you, Farah.


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Review from A C (Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the month when my home visits started I have now been able to reduce them to one per week. I hope to keep in touch, with occasional visits, soon but shall be able to keep in contact by messaging etc. Throughout I have been impressed by the standard of care - and the friendliness that they have
provided throughout. The company provides service for my needs at a very reasonable cost and I highly recommend it.

Reply from Farahrouz Abdollahzadehnamini, Managing Director at Community Care Experts Home Care Service

Thank you for your encouraging and lovely words. It is only a pleasure to get to know you a little bit more every day at the same time, learning from the wealth of your knowledge and experience. I will pass on your feedback to our team.
Thank you
Farah


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Review from Homie L (Daughter of Client) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, caring and courteous at all times.
Would definitely recommend them.

Reply from Farahrouz Abdollahzadehnamini, Managing Director at Community Care Experts Home Care Service

Thank you so much for your kind and encouraging words, it has been a pleasure getting to know your parent and yourself.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Community Care Experts Home Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Community Care Experts Home Care Service is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Care Experts Home Care Service is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Farah

Farah Namini

Job Title: Managing Director/ CQC Care Manager

Joined: 2002

Farah is the Managing Director of Community Care Experts. Farah is a nurse and holds a BSc in Nursing and an MSc in Nursing and Healthcare management and research. She is currently doing a PhD, investigating the implementation of knowledge and evidence in nursing practice and the healthcare system. Farah is also registered with CQC as a manager. Farah has worked as a care service manager, care manager, compliance officer, support worker and nurse in various complex care settings over the last 18 years.


A Few Words From Farah:


''I think life is too short, and everyone should have a chance to live it to the full. I love people and genuinely care about their well-being, happiness, and comfort. For many years, I have passionately worked in the care sector and cared for people. To live my life to the full, I combined my love for people with my passion, knowledge, and experiences and created Community Care Experts to help others live their life to the full, too. My team and I make sure that when we provide care, your needs, choices, and independence are at the centre of everything we do. This ethos is at the heart of Community Care Experts and is an integral part of who we are."


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Georgina Elms

Job Title: Team Leader

Joined: 2022

Georgina is our team leader here at Community Care Experts. Georgina has previous experience in the healthcare industry and holds relevant qualifications that enable her to provide high-quality care to clients.


Georgina is supporting Managing Director - Farah Namini and is a point of contact if Farah is not available.


Frequently Asked Questions about Community Care Experts Home Care Service

What Type of Services does Community Care Experts Home Care Service offer?

Community Care Experts Home Care Service offers Home Care.

How many Carers does Community Care Experts Home Care Service employ?

Community Care Experts Home Care Service employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Care Experts Home Care Service to verify any information. View our terms and conditions. Community Care Experts Home Care Service has a Platinum Service – more info.