Aqua Robson Care Ltd

1 Trafalgar House, 712 London Road, Grays RM20 3JT
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8.9 5 Reviews
  • Aqua Robson Care Ltd, Grays
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Care Provided by Aqua Robson Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aqua Robson Care Ltd
  • Person in charge
  • Sue Mundicha (CEO/Registered Manager)

Funding & Fees Guide for Aqua Robson Care Ltd

  • Prices

  • Our Fees are dependent on whether it is private paying client or a Local Authority (Direct Payment) paying.
    Private fees start from £26.00 per hour upwards depending on the care needs of the client
    Local Authority fees start from £22.41 per hour upwards depending on the complexities of care needs,

  • Fees available on request after an assessment of care needs
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Aqua Robson Care Ltd Reviews (5)

8.9

Aqua Robson Care Ltd has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years. Over all time Aqua Robson Care Ltd has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
0
3
2

Review from Lisa B (Mother of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Aqua Robson team are amazing; they have helped so much with our son.
They go above and beyond for us as a family, and we are so grateful.
My son loves the team; he has a great time doing things with them and going out.

Reply from Sue Mundicha, CEO/Registered Manager at Aqua Robson Care Ltd

Lisa, thank you very much for the review. We enjoy supporting your son; he is an amazing boy. You are very supportive parents, and we appreciate your love and kindness as you keep welcoming us into your home and allowing us to support your son.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Daughter of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care from the carers. They help her maintain her dignity at all times. Show a deep level of care and keep family members up to date with any issues that could be arising. I would recommend this company to anyone. They treat Mum how they would want their family members to be treated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah H (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aqua Robson Care have been and are amazing. They have been caring for my mum since January 2023.
The staff have built such caring, friendly and positive relationships with both my mum (client) the family and friends. The two main carers for my mum are now more like extended family.
Whilst she was
in hospital, they visited her several times. My mum was accompanied to A&E by her carer and he stayed with her until the early hours of the following morning because he knew she was worried about being on her own. My mum usually takes a while to take to and trust people, she also didn't really want to have carers. It was a necessity. I was somewhat surprised at how quickly the good relationship grew between my mum and her carers. Seeing the effort they put in to treat my mum with care, respect and a sense of humour. Getting to know her and how she likes things done they have gone above and beyond what they needed to do.
Thank you Aqua Robson Care for all you have done. You are amazing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth J (Niece of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was looked after very well, and as a family, we did not have any questions or concerns with Aqua Robson Care home care agency. They were on time for their duties and even took extra time free of charge with my aunt. My aunt was well-presented and smart. Keep up the good job. Staff have good
communication skills.

Reply from Sue Mundicha, CEO/Registered Manager at Aqua Robson Care Ltd

Elizabeth, thank you for the kind review about our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annie H (Wife of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carer is very caring and dedicated. I have no complaints about the service so far. She is exemplary in the way she deals with my husband and myself. The agency responds quickly to my requests. There are no safeguarding issues about which we are concerned. I would recommend the agency to
anyone.
Safe: We feel protected from abuse and avoidable harm.
Effective: We feel the care and support achieves good outcomes.
Caring: The staff treat my husband with compassion, kindness, dignity and respect.
Responsive: Services are well organised and meet our needs.
Well Led: Management ensures that my husband is provided high-quality care based around his needs and promote an open and fair culture.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Aqua Robson Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Aqua Robson Care Ltd is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aqua Robson Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Aqua Robson Care Ltd

What Type of Services does Aqua Robson Care Ltd offer?

Aqua Robson Care Ltd offers Home Care.

How many Carers does Aqua Robson Care Ltd employ?

Aqua Robson Care Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aqua Robson Care Ltd to verify any information. View our terms and conditions. Aqua Robson Care Ltd has a Basic Service – more info.