Your TL Homecare

20b Triumph Way, Woburn Road Industrial Estate, Kempston, Bedford MK42 7QB
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8.0 3 Reviews
  • Your TL Homecare, Bedford
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9.8
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Care Provided by Your TL Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Your TL Homecare Ltd
  • Person in charge
  • Kelly Cockerill (Manager)
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Your TL Homecare Reviews (3)

8.0

Your TL Homecare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Your TL Homecare has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from K P (Mother of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely. The carers are great and they’re always friendly and polite. My son has built a good friendship with them. My son enjoys going on different activities each week and he is always so happy when he returns. I feel like they always provide safe and adequate care for him.
I was
very nervous about using carers to provide respite for my son due to his disabilities and having some challenging experiences in the past. Your TL Homecare has reassured me that I can trust my son to be cared for by their staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela B (Sister of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Your TL Homecare; I was answered by the manager, and from the moment of the initial first contact, I felt reassured about my sisters care. From the assessment to the first call, the manager was on hand to answer any questions that we had. The carers are always cheerful and caring. They have
gotten to know my sister and us as a family, are always polite and show respect and dignity though out all care visits. I would highly recommend the manager and her team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter A (Son of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently started to use Your TL Homecare, and we have found them to be a 'young' and 'vibrant' care agency, with some 'lovely' carers! They have demonstrated both an 'eagerness' to please, and that 'hunger' and 'desire' to both 'succeed' and 'develop' their business! You won't be disappointed!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Your TL Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Your TL Homecare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your TL Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Your TL Homecare

What Type of Services does Your TL Homecare offer?

Your TL Homecare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your TL Homecare to verify any information. View our terms and conditions. Your TL Homecare has a Basic Service – more info.