Amazing Angels Care

Trent House, 234 Victoria Road, Stoke-on-Trent ST4 2LW
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9.3 5 Reviews
  • Amazing Angels Care, Stoke-on-Trent
Amazing Angels Care Ltd is a registered care provider offering a range of services to adults aged 18 and over in their own homes. Their services include personal care support, companionship, and light domestic assistance. They specialise in providing care for individuals with various conditions such as dementia, learning disabilities, Autism, mental health problems, and physical disabilities.

With their CQC registration acquired in September 2021, Amazing Angels Care demonstrates their commitment to maintaining high-quality care standards. They take a holistic approach to assess the unique needs and risks of each client, creating personalised support care plans that are tailored to their individual requirements, diversity, and risk factors. The organisation and its staff strongly believe in ensuring client satisfaction and strive to exceed expectations.

The staff members at Amazing Angels Care work both autonomously and collaboratively to promote, improve, maintain, and restore the health and well-being of their clients. They prioritise privacy and confidentiality, respecting the rights of clients to maintain personal independence and make informed choices. Additionally, they facilitate opportunities for clients to actively participate in and contribute to society.

The organisation values the expertise and experience of each staff member, recognising their individual contributions to the team. Staff members receive ongoing support, training, and development opportunities to ensure they can meet the diverse needs of service users to the highest standard.

Overall, Amazing Angels Care Ltd is dedicated to providing compassionate, person-centred care that promotes the well-being and independence of their clients.

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Care Provided by Amazing Angels Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Amazing Angels Care Ltd
  • Person in charge
  • Neliet Sellars (Manager)
  • Admission Criteria
    • Personal care to under 16, people detained under mental health Act, people who misuse drugs and alcohol, people with eating disorder.

Funding & Fees Guide for Amazing Angels Care

  • Prices

  • £21.00 per hour

Amazing Angels Care Reviews (5)

9.3

Amazing Angels Care has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Amazing Angels Care has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
3
5
0

Review from Debbie W (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing Angels provided my mum with care in her home for almost 18 months before she needed to go into a care home.
My brother and I were very grateful for the compassion, care and kindness shown to my mum. My mother said that the carers "really are angels" and she was very grateful for everything
they did for her.

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Review from Michelle T (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing Angels do live up to their name and are truly Amazing. The standard of care is highly professional, Amazing Angels care for both my Mother and Father, who have dementia and cancer. They provide care four times a day. They have done so for over a year.
The carers are caring, respectful and
friendly. They know exactly how to do their job and can handle any situation with reassuring confidence, which is exactly what you need with a care company. Not only do they provide excellent care, but they are tidy and clean and they look after your home too. They are always there when you need them or need to change care times.
The level of communication is excellent and the management contacts you immediately if you contact them.
I can highly recommend Amazing Angels to care for your loved ones!

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Review from Linda H (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we as a family are very satisfied with the care provided by the Amazing Angels care team. All the carers are friendly and polite and treat Mum with respect, patience and kindness. They are punctual to the times agreed on the care plan and complete the agreed tasks with diligence and a smile.
They demonstrate respect for Mum's privacy when required and also treat all property with care. There is good communication between family, care providers, and management and any issues raised are addressed promptly.

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Review from Gillian J (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received care from Amazing Angels for 18 months up until she sadly passed away in January 2024.
The care and attention she received from all the staff was excellent and Mum looked forward to seeing them every day. I have no hesitation in recommending the company, whether that be the ladies who
came and looked after Mum or the people who worked in the office.
They definitely lived up to their company's name, they are all “Amazing Angels”.

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Review from Kevin W (Son of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the best company that I had to look after my father with Alzheimer’s in his own home, they were very kind, caring and knew how to deal with his needs, but make him smile whilst doing so. I had been present and witnessed this many times.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Amazing Angels Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Amazing Angels Care is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amazing Angels Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Neliet

Neliet Sellars

Job Title: Managing Director

Joined: 2020

Neliet Sellars is the Managing Director and Founder of Amazing Angels Care Ltd, which epitomises dedication, compassion, and expertise in the social and healthcare industry. With a career spanning over 23 years as a Registered Nurse, Neliet brings unparalleled clinical care experience to the forefront of her organisation.


Driven by a passion to empower individuals requiring social and healthcare assistance, Neliet established Amazing Angels Care Ltd with a vision to foster thriving communities. Under her leadership, the organisation has flourished into a beacon of quality care, setting high standards in the industry.


Neliet leads a team of professional and qualified carers, cultivating a culture of excellence and compassion within the organisation. Together, they are committed to providing certified and regulated services that prioritise the well-being and individual needs of their service users.


At Amazing Angels Care Ltd, every care package is meticulously tailored to meet the unique requirements of each individual. Neliet and her team understand that every person is distinct, and deserving personalised attention and support to lead fulfilling lives. With a deep-seated belief in placing the needs of their service users at the heart of their operations, they strive to create an environment where individuals feel safe, secure, and inspired to thrive within their communities.


Neliet Sellars stands as a guiding force, inspiring her team to uphold the highest standards of care and compassion. Her unwavering dedication to enhancing the lives of those in need reflects the core values upon which Amazing Angels Care Ltd was founded. Through her leadership and expertise, Neliet continues to make a profound impact on the lives of individuals and communities served by Amazing Angels Care Ltd


Frequently Asked Questions about Amazing Angels Care

What Type of Services does Amazing Angels Care offer?

Amazing Angels Care offers Home Care.

How many Carers does Amazing Angels Care employ?

Amazing Angels Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amazing Angels Care to verify any information. View our terms and conditions. Amazing Angels Care has a Platinum Service – more info.