GoodOaks Homecare - Dorchester and Weymouth

No 1 The Yard, Burraton Square, Poundbury, Dorchester DT1 3GR
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9.8 21 Reviews
  • GoodOaks Homecare - Dorchester and Weymouth, Dorchester
GoodOaks Homecare is a homecare provider that offers high-quality care and support to individuals in the Dorchester and Weymouth area. They enable people to stay in the comfort of their home for as long as possible.

Each individual is provided with their own tailored care plan which is unique to each individual based on their routine, needs and lifestyle. GoodOaks Homecare regularly reviews these to ensure all care is up to date.

GoodOaks Homecare was founded to provide a premium service of personalised, dependable and quality care to private individuals in their own homes. They have always understood that the only way to provide quality care is to work with quality carer professionals, and to support them to do the best job they can.

This means that with GoodOaks Homecare, you know that the professional carer walking through your front door is properly trained, supported and valued.

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Care Provided by GoodOaks Homecare - Dorchester and Weymouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nadia Simeonova (Manager)

Funding & Fees Guide for GoodOaks Homecare - Dorchester and Weymouth

  • Prices

  • Visiting care starts from 30 minutes
    Couples waking up and sleeping nights live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Dorchester and Weymouth Reviews (21)

Total of 21, showing 1-20
9.8

GoodOaks Homecare - Dorchester and Weymouth has a Review Score of 9.8 (9.754) out of 10, based on 21 reviews in the last 2 years. Over all time GoodOaks Homecare - Dorchester and Weymouth has 21 reviews.

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Review from J B (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly very satisfactory. Difficulty in getting a rota. Most carers very helpful to me.

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Review from Raymond H (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comforting to have their support and to know someone is coming to give their services and help where required.

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Review from A S (Client) assisted by family/friend published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with GoodOaks Homecare for over six months now and are more than happy with our care.

Reply from Ed Williams, HR manager/Co-Owner at GoodOaks Homecare - Dorchester and Weymouth

Here at Good Oaks Home Care Ltd Dorchester, our clients are number 1. We are fortunate to have a very good team of empathetic carers who often go above and beyond to ensure the quality of life of our clients. We are always ready to help!


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Review from S G (Client) assisted by family/friend published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started to use GoodOaks Care about a year ago when I came out of hospital after a bad fall. I had not used a carer before and was a bit worried but need not have been. From the start they have been lovely and in particular, I appreciate that usually it is the same couple of carers at approximately
the same time. They are very capable and nothing is too much trouble. I now count them as friends and look forward to their visits.

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Review from R Y (Partner of Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommended to us when we needed to start home care and it is easy to see why. In talking to the carers and other clients it is apparent that they are the best locally. All the carers are pleasant, competent and willing to tackle jobs that are outside the usual course of things. Even regular, everyday
jobs like bed making and washing up, make a great difference having somebody to do them and having someone from outside to speak to makes a big difference to life.

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Review from R L (Husband of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff spend time to understand my wife's care needs and take an interest in her personal circumstances and well-being in general. Happy to support team where flexibility is required for unplanned events as good communication of issues.

Reply from Ed Williams, Director at GoodOaks Homecare - Dorchester and Weymouth

Our premise is to provide a premium service that enables our clients to maintain their quality of life and lifestyle. This is why our professionally trained staff take an interest in the overall well-being of our clients in addition to their personal care needs. We are a small company, but we have the very best care services in the West Dorchester area bar none.


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Review from Chris M (Daughter of Client) assisted by family/friend published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers, Good continuity, which helps with relationship building and continuity of care. Always happy to accommodate changes and listen to concerns.

Reply from Ed Williams, Director at GoodOaks Homecare - Dorchester and Weymouth

Our job is to custom tailor our client's home care needs so that they can carry on with their lifestyles. All our staff are trained professionals and are committed to giving the best home care service. We listen to feedback and respond accordingly.


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Review from John S (Husband of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was well cared for by the carers from GoodOaks. They were all friendly, compassionate, reliable and competent. Some of them have become friends. A well run and professional company.

Reply from Ed Williams, Director at GoodOaks Homecare - Dorchester and Weymouth

Our team of professionally trained carers are all compassionate and empathic people who really care about the people they provide care for. They make every effort to help our clients maintain their well-being and independence. Companionship is an important part of our premium home care service!


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Review from L J (Daughter of Client) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In September, my mum (89) was discharged from hospital (after a fall resulting in several fractures) looking very ill and frail. We had help from a rehab team for two weeks, but needed to find help quickly. GoodOaks were the first of several agencies to arrive and were understanding, helpful and reassuring.
I decided to give them a go. Well, I have not needed to pursue any others because GoodOaks have been as good as their word; punctual, kept to three carers (all professional, capable and fun) and most of all much liked by my mum!

Reply from Ed Williams, Director at GoodOaks Homecare - Dorchester and Weymouth

Although we are small, our carers are the best trained and most empathic in the West Dorset area. Our home care service is more than just providing premium care, we strive to help our clients preserve their freedom and independence and hence quality of life. This is what our premium service is all about!


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Review from Francoise D (Daughter of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were recommended GoodOaks Homecare by a friend of a friend and so far 5 weeks into my dad's care have no complaints. Everyone has been professional and caring during this phase of getting to know my father. We are aware of the journey ahead with dementia, it takes a lot of patience and understanding,
which we hope GoodOaks will be there for to help during this important part of my dad's life.

Reply from Ed Williams, Director at GoodOaks Homecare - Dorchester and Weymouth

Here at GoodOaks we strive to do our best with clients and always make clients feel special. Your dad's journey ahead will be met with empathy and dignity going forward, which is what we are all about.


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Review from G J (Son of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare has been fantastic throughout a most difficult time with regard to my father's Alzheimer's dementia, following my mother's death. I cannot praise and thank them (especially one carer in particular and the managerial staff too) enough, they have been receptive and caring to the point
they feel like family members. I cannot thank them enough!

Reply from Ed Williams, owner/director at GoodOaks Homecare - Dorchester and Weymouth

Preserving the dignity and quality of life or our clients has always been important to us as a care provider. We treat each client as if they were a member of our own family. Premium care so that our clients can maintain their independence at home is what Good Oaks is all about.


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Review from A P (Daughter of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare provides lovely continuity of care - the same few faces, which really makes a difference to Dad and his experience. It also provides peace of mind for me. Nothing is too much trouble and every carer goes to lengths to make sure Dad and I are happy with his care.

Reply from Ed Williams, co-owner/HR director at GoodOaks Homecare - Dorchester and Weymouth

At Good Oaks, we always try to establish warm and caring relationships with our clients. Familiar friendly faces enables our clients to feel safe, independent and supported so as to preserve their lifestyle and freedom of choice.


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Review from Graham W (Husband of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased that we have GoodOaks Homecare to supply the care my wife needs. She has special needs, not least of which is the immense and sharp pain she experiences every time she moves her right hip. The hip needs to be replaced but consultants and doctors believe an operation is not possible because
the risk/benefit ratio is too high. The high standard of nearly all of the carers is such that I, the client's husband and carer, can relax totally whilst he or she is here. This is true in almost every case, were it always true, I would have rated overall experience, care and support and staff as excellent.

Reply from Ed Williams, Director/co-owner at GoodOaks Homecare - Dorchester and Weymouth

Thank you for your comments! We always try to do our best regarding training needs that improve our premium service. We are currently undergoing annual refresher training for all our carers. Our carers are unique individuals with different learning styles. This is why we are combining the refresher training with spot checks and one-to-one reviews with each carer to ensure our carers are happy and well-supported to provide excellent care at every visit. We appreciate reviews as they represent constructive feedback that we can use to polish-up skill sets. After our refresher training is complete, we look forward to offering our clients even better more personalised care and satisfaction with our service.


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Review from Beryl F (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have become like friends. I needed company more than care as I returned home after one month in a care home. All were very willing and helpful.

Reply from Ed Williams, Director /co-owner at GoodOaks Homecare - Dorchester and Weymouth

In response to reviews, GoodOaks Homecare dedicates itself to being the go-to provider for home care. We pride ourselves on being a premium service provider and are committed to professionalism, respect, integrity, dedication and empathy. All of our staff are fully trained. Every client is special and we ensure that each client gets custom-tailored care plans that are regularly reviewed and updated to ensure care requirements are current and spot-on for the client's needs. Thank You.


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Review from David V (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been very professional and to a high standard. The staff are very professional and polite. I would recommend their services to any potential customer.

Reply from Ed Williams, co-owner/HR director at GoodOaks Homecare - Dorchester and Weymouth

All our staff are professionally trained so that they can offer a premium home care experience to our clients. Regular training updates and refresher training makes our staff the best in the business at helping our clients maintain their quality of life.


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Review from C W (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service.

Reply from Ed Williams, Director/Co-owner at GoodOaks Homecare - Dorchester and Weymouth

In response to this review, I would like to say that the feedback is positive and informative because it shows that our training is paying off. We continue to focus our efforts of training carers so that they can offer the kind of premium service that separates us from the competition. We are currently conducting an annual refresher training course that all carers will complete. Combined with spot checks and one-on-one reviews with each of our carers we hope to further improve the kind of service we are known for and to provide excellent value to our clients.


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Review from Tony G (Son of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to have the live-in carer for my mum. The carer was extremely experienced, diligent and thorough in all aspects of her care, which meant my mum received the best care possible. Nothing was too much trouble for our carer, even during stressful experiences and it's no exaggeration to
say we couldn't have managed without her expertise, professionalism and sense of humour. We wish her well and wouldn't hesitate to employ her again.

Reply from Ed Williams, co-owner/HR Director at GoodOaks Homecare - Dorchester and Weymouth

All our live-in carers are experienced people and really care about the well-being of clients they care for. All of our live-in carers are professionally trained and have years of experience caring for the elderly in a way that preserves their dignity and quality of life.


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Review from Rosalind B (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service.

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Review from Elizabeth W (Wife of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found GoodOaks to be an excellent service from the start. Our only criticism is that sometimes our times allocated are rather late in the morning. When between 9 o'clock and 10 o'clock it means that we are not waiting all morning to get showered and dressed.

Reply from Ed Williams, co-owner/HR director at GoodOaks Homecare - Dorchester and Weymouth

The mornings are always our busiest time when providing care. We do our best to co-ordinate time slots for visits as closely to the clients requests as possible. Sometimes we have to compromise a little due to high demands for care in the mornings. However, our carers never compromise on quality of care and ensuring that they cater to the clients needs, as set-out in the custom tailored premium care plan each client gets after a thorough assessment.


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Review from Katheen T (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased, nice carers.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for GoodOaks Homecare - Dorchester and Weymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for GoodOaks Homecare - Dorchester and Weymouth is calculated as follows: ( (98 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Dorchester and Weymouth is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

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Nadia Simeonova

Job Title: Manager

Joined: 2022

Nadia is an empathetic and compassionate manager who has over 2 decades of experience in the healthcare industry. A fully trained nurse, she offers expert service in-home care and invests a lot of her time in ensuring quality assurance among the carers we have.


All carers under her supervision are fully trained and experienced. Nadia is a great listener and is able to cater to most needs potential clients might have. She is careful to assign the right carer to the right client so that in addition to care there is also a companionship component to the service Nadia offers. She aspires to excellence in everything she does and is totally committed to providing premium care to the clients she serves.


Frequently Asked Questions about GoodOaks Homecare - Dorchester and Weymouth

What Type of Services does GoodOaks Homecare - Dorchester and Weymouth offer?

GoodOaks Homecare - Dorchester and Weymouth offers Home Care.

How many Carers does GoodOaks Homecare - Dorchester and Weymouth employ?

GoodOaks Homecare - Dorchester and Weymouth employs 2 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Dorchester and Weymouth to verify any information. View our terms and conditions. GoodOaks Homecare - Dorchester and Weymouth has a Platinum Service – more info.