BeHappy@Home

Fairways House, Mount Pleasant Road, Southampton SO14 0QB
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9.8 11 Reviews
  • BeHappy@Home, Southampton
BeHappy@Home is a home care and companion service with a difference!

They pride themselves on having many years of experience in Health & Social Care and understand the adjustment of accepting carers into your home, as visitors.

They provide their services as part of The Happy Healing Hut CIC, which is a non-profit organisation and are committed to providing community services where ever they provide care and companion services. It means that by choosing BeHappy@Home you are supporting yourself and others in your local community.

BeHappy@Home is also attached to its own charity; The Healing Hubs, providing befriending calls and community support. Many customers benefit from the charities services as well!

BeHappy@Home, home care services offer:

Personal care
Welfare visits
Companionship
Help around the house
Creative afternoons - group settings, care and nursing homes
Accompanied outings
Professional friend
End of life support
Complementary therapies

All Wellbeing Care Assistants & Companions are:
Compassionate and kind
Highly trained
Fully (DBS) checked
Referenced
Regularly supervised and supported
Encouraged to continue professional development

Choose BeHappy@Home! They take your happiness and the happiness of your local community seriously!

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Care Provided by BeHappy@Home

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Happy Healing Hut CIC
  • Person in charge
  • Sarah Greenway (CEO)

Funding & Fees Guide for BeHappy@Home

  • Prices

  • Companionship from £22.00 per hour
    Personal Care from £27.50 per hour

BeHappy@Home Reviews (11)

9.8

BeHappy@Home has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years. Over all time BeHappy@Home has 11 reviews.

Overall Experience

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Review from J A (Mother of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This amazing care company have looked after my daughter for a few months now. Previous to them, we tried other care companies but I can honestly say that 'BeHappy@Home' are, by far, the best carers we have had. Each staff member but particularly one member of staff, has gone above and beyond for my
daughter. As a community matron, I see many carers but this care agency is outstanding.
Thank you.

Reply from Jackie Mogg, Admin Manager at BeHappy@Home

Thank you for this wonderful five-star review, we are so proud of our team and the professionalism they show. Our team are dedicated to providing an outstanding quality of care and we are so pleased by the feedback you have given our service.


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Review from James G (Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BeHappy@Home is amazing, all of the carers are friendly and professional and set my mind at ease. Every carer I have had is very caring, this is what a care agency is supposed to be and BeHappy@Home is the best.

Reply from Jackie Mogg, Business Manager at BeHappy@Home

Thank you so much for this wonderful review, We pride ourselves on the compassion and professionalism all our staff show our customers.
We are so pleased to hear that you are happy with our service and appreciate all your feedback.


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Review from Lucy A (Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated as an equal never have I felt spoken down to or judged. Amazing communication and staff that I have are brilliant, kind and compassionate. Always happy to help with tasks or being company and talking about all sorts which currently really helps due to my mental health. Extremely flexible when
they arrive i.e we discussed doing washing up but when they come and I'm low or not able to face things they will sit and talk with me instead, which really does help that your staff can be flexible like that, and don't judge or treat you any different.

Reply from Jackie Mogg, Business Manager at BeHappy@Home

Thank you very much for this wonderful 5 start review, we pride ourselves on the compassion our staff team show, We are so pleased to hear that you feel they make a difference to your day and that you are always treated with dignity. Thank you


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Review from Dawn V (Sister of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BeHappy@Home companions have given my sister-in-law a better sense of purpose. The companions currently visit three times a week and have even started to take her out to the local coffee shop in her wheelchair for an outing when she feels up to it. I live five hours away by car and can't get to see
her often, but I know she enjoys their company and she always looks forward to their visits. I get updates on any problems that we can work out together, and I know that she is in safe hands. The price is very good - you could not get any service to visit your home for the same amount great value.
All in all, a great company. We are thinking of increasing the visits to four times a week!

Reply from Sarah Greenway, CEO at BeHappy@Home

Thank you very much for your lovely review. We are so pleased that you and your sister are happy with our companion service. I know that our team loves visiting your sister and enabling her to enjoy a meaningful life.
It is an absolute pleasure to work with you both in partnership to ensure we deliver the services that are needed in a way that is empowering, compassionate and dignified. We are so grateful for your feedback.


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Review from Paul R (Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I became disabled in April 2023 due to several falls that damaged my spine and my head. I have severe Neuropathy as a result of the falls. After leaving the hospital on the 30th of April this year with a care package, I was handed over to Happy Healing Hut at the beginning of July and I have been amazed
at the care I have received. The courtesy and care by all the carers and staff are exceptional. Well done all for making my life worth living again.

Reply from Jackie Mogg, Business Manager at BeHappy@Home

Thank you for this wonderful 5-star review, we are so proud of our team and the professionalism they show. Our team are dedicated to providing an outstanding quality of care and we are so pleased that you are amazed by our service. Thank you.


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Review from Lisa C (Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is great to have a company that can recognise and accommodate both mental/neurological and physical needs in providing care and support. They took me on last year when I was in a terrible state both mentally and physically and helped me rehabilitate with kindness and understanding. The staff are
all nice and friendly.
I love the personalisation they give me around my care and the emotional support. They do seem to do their best as an organisation to view the person as a whole, with well-being being an important outcome of their work.

Reply from Jackie Mogg, Admin Manager at BeHappy@Home

Thank you for this wonderful review. We pride ourselves on the professional care and support that our team give our customers. We are so pleased to hear that we were able to help towards your rehabilitation. Thank you.


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Review from Marie E (Daughter of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BeHappy@Home has been providing care for my father for over 12 months now. My father's health has slowly deteriorated (as expected he is 91yrs!) and the care has been invaluable. The service for us has expanded along with our father's increased needs. We now have 4 visits per day and they have never
once let us down. The high standards set at the outset have not wavered. The care and attention shown to my father are delivered with genuine affection, he absolutely adores each and every one of his carers. They will quickly communicate any issue to both myself and my sister and if needed will assist us to help solve the issue. A particular member of staff at BeHappy@Home has provided support to not just my father but to us as a family. I have been overwhelmed by her generosity of time, patience and support. I really don't know how we would have managed without them!

Reply from Jackie Mogg, Admin Manager at BeHappy@Home

Thank you so much for this wonderful review. We are overjoyed that we have met all your expectations, we take pride in the care, understanding, commitment and professionalism that all our team members give to our customers, thank you.


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Review from M C (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at BeHappy@Home have been a great support to Mum. The daily visits offered companionship, safety checks and support with medication, which was just what we needed.
The app that allowed us to see notes were really helpful when it worked but there were some initial set-up issues and systems
delays in the info being uploaded. However, we were always able to contact carers by email or text and they always called us if there were any concerns. Most of all, the team showed real care and understanding of what my mum and also we were going through and genuinely offered their personal attention and kindness. They’re great people with big hearts and endless patience!

Reply from Jackie Mogg, Business Manager at BeHappy@Home

Thank you so much for taking the time to leave us this lovely review. I am so pleased to hear that any initial issues were resolved and that we have met all your care expectations, as a team we take pride in the care, understanding, commitment and professionalism that all our team members give to our customers, Thank you.


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Review from Angie A (Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel blessed to have received their support whilst my husband who is my main carer recently underwent major surgery. You hear such awful stories about carers being late or not turning up at all that I was apprehensive. However, this was completely unfounded as not only did my carer arrive on time
every morning but committed to coming seven days a week. The care and attention to detail have been amazing and I wouldn't hesitate to recommend their services.

Reply from Jackie Mogg, Admin Manager at BeHappy@Home

Thank you so much for this wonderful review. We are overjoyed that we have met all your expectations, we take pride in the care commitment and professionalism that all our team members give to our customers, Thank you


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Review from A R (Wife of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful that my husband is happy attending the memory group on a Monday as it gives me time to myself for seeing family and friends, plus not having to prepare a midday meal for him.
He enjoys meeting new people and reliving memories. It would be helpful if I knew in advance when he was only
receiving soup at midday so I could preplan his midday meal
Plus we are more than happy to pay a set price for food as we expect to pay for services provided.
Since attending the group I notice he is humming/singing more at home so clearly, your music group is very beneficial
Thank you.

Reply from Jackie Mogg, Admin Manager at BeHappy@Home

Thank you for this wonderful review, we are so pleased that your husband gets so much from our Monday meeting places alongside of his companionship service that we provide,
we are finding so many of our service users get so much from this meeting, We will endeavour to let you know in advance the meal we will be serving each week.
Thank you again.


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Review from P F (Husband of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home carer provided by the company is absolutely perfect, she goes above and beyond her remit to ensure my wife is comfortable and happy. She even does my wife’s nails which haven’t looked so good for years and put a big smile on her face. Much appreciated.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for BeHappy@Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for BeHappy@Home is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) ) ÷ 47 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for BeHappy@Home is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Sarah

Sarah Greenway

Job Title: CEO

Joined: 2019

Sarah has worked in Health and Social Care for almost three decades. Sarah is a Registered Nurse and continues to maintain her clinical experience, having completed a year in the NHS during
2020-2021.


Qualifications:
Registered Nurse (RN) Adult Nurse
BSc(Hons) Health and Social Care
PGC Post Graduate Certificate in Safeguarding in an International Context
CMI: Chartered Management Consultant Certificate
PSHE: Personal, Social, Health Education: Post Graduate Teaching Certificate
PTLLs: Trainer
MFHT: Therapist- Aromatherapy, Massage, Indian Head Massage
Meditation Teacher
MABNLP: Master NLP, Master Hypnotherapy, Master Coach, Master Time Line Therapy
Counselling Level 1, 2 & 3
Stress Consultant
Bullying and Harassment Counselling


Lynsie-Marie

Lynsie-Marie Smith

Job Title: Registered Manager

Joined: 2020

Lynsie is a hard-working Social Care professional who is very passionate about the care environment, supporting and leading to make a difference in the lives of people we support for the last 29 years. Lynsie enjoys training and sharing knowledge Lynsie enjoys spending time with her dog, reading, Meditation and music.


Jackie

Jackie Mogg

Job Title: Business Manager

Joined: 2021

Jackie has been working in care for 5 years as an
administrator in that time she has built up a vast amount of
knowledge within the sector.
Jackie is a hardworking, organised, caring person with great
family values, She is committed to offering great customer service at all times. In her spare time, she enjoys spending time with her family and friends.


Jonah

Jonah Stoodley

Job Title: Director of Operations

Joined: 2022

Jonah has been with the Happy Healing Hut C.I.C since September 2022.


He has a vast background in care and management, he works closely with the Registered Manager and Business Manager to ensure the smooth running of the business logistics.


Frequently Asked Questions about BeHappy@Home

What Type of Services does BeHappy@Home offer?

BeHappy@Home offers Home Care.

How many Carers does BeHappy@Home employ?

BeHappy@Home employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact BeHappy@Home to verify any information. View our terms and conditions. BeHappy@Home has an Enhanced Service – more info.