Multi-Care Community Services Burton On Trent

Office 1, Ground Floor, Curzon House, Curzon Street, Burton-on-Trent DE14 2DH
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9.9 25 Reviews
  • Multi-Care Community Services Burton On Trent, Burton-on-Trent
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Care Provided by Multi-Care Community Services Burton On Trent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Venus Diaz (Manager)
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Multi-Care Community Services Burton On Trent Reviews (25)

Total of 25, showing 1-20
9.9

Multi-Care Community Services Burton On Trent has a Review Score of 9.9 (9.912) out of 10, based on 17 reviews in the last 2 years. Over all time Multi-Care Community Services Burton On Trent has 25 reviews.

Overall Experience

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Date Published

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Review from V B (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the very best care companies we have ever had the pleasure of having.
Great communication from management who go out of their way to help and advise you which is rare. Care staff that take their time to get to know their client and their individual needs and truly go above and beyond.
My father
has regular carers who know him on a daily basis. They provide the very best personal care that he has ever received in the past.
Quite simply one of the best care companies in the area.

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Review from Sharon D (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's carers are so attentive with him, helping him shower and shave and ensuring Dad is comfortable before they leave him day and evening. Nothing is too much trouble for them. They always leave him with food and drink and if any concerns they raise them. If my dad is short on anything and they notice
or they feel Dad could do with, they leave a message for me. Very happy knowing Dad is happy in his home.

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Review from A C (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and Mum think very highly of the carer who has been providing 24-hour care while I am away. It has been very reassuring to have the carer with them.
He has looked after them with compassion and kindness and it is very much appreciated.
Many thanks.

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Review from Carole O (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that all the staff from Multi-Care are amazing. They all do their very best for my mum, they treat her with the greatest of respect and are so caring and kind. They are professional and knowledgeable. This care firm are the very best company we have ever had and we have had 3 different
care firms and 2 were meant to be the best - I don’t think so, Multi-Care are top-notch, and I don’t think any other firm could ever be better.

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Review from Emma G (Cousin of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on the telephone are very helpful and polite, carers who are looking after my cousin are very efficient, kind, polite and great with care and support towards her, she is very happy and looks forward to them coming.

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Review from C H (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the team enough at Multi-care Burton, always very friendly, helpful and accommodating and nothing is too much trouble.
If you are looking for a carer then don’t look any further than these guy’s having previous experience with my dad I can hand on my heart say they are the best.

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Review from Claire R (Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very professional, always in uniform with their lanyards.
They are very friendly and courteous not to just myself but to my family as well.
Nothing is ever too much trouble for the carers or office staff.

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Review from David T (Client) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really helpful, and they can't do enough for you. I would be lost without them. They get me up in the morning, give me a wash and get me breakfast, then they come back at dinnertime give me bed pan, give me a meal. Then they come back at tea and give me cake and coffee and bedpan, then they
come back at night and give me a bedpan and hot chocolate and put me to bed till morning. They are brilliant, thanks for the great service.

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Review from Ali C (Daughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been more settled since we moved to Multi-Care Community Services Burton. His timings are pretty static, they speak to Dad about what service will be provided in a calm manner. He feels his needs are managed. The team are polite and respectful too which in a busy home is very much appreciated.
Dad is content and we are happy with the service he is receiving.

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Review from Trevor M (Son of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Multi-Care Community Services always provides a first-class service to my mother. They are very proactive and always keep me informed of what is happening and if there are any problems. I would definitely recommend this company to anyone needing professional care.

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Review from Robert T (Husband of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the main, the carers are good, they come in do their job and leave the place tidy. My wife seems to be relaxed in general with the care she receives. Most of the carers are willing to go the extra bit if required.

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Review from Elizabeth D (Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company is absolutely amazing, nothing is too much trouble. It’s, by far, the best care I have ever received. They are punctual, polite and attentive. I can honestly say that this company has helped me to enjoy my life again, even if I do have a disability. The management is excellent and
allow me to alternate my care package to suit my needs (social outings) etc. Management communicates well with social workers, occupational therapists etc. to ensure my well-being is met with the highest standard. Medication is given and documented with scrutiny and supplies are delivered so nothing runs out. They go above and beyond to meet your needs, they really do. Big shout out to the manager and the rest of the team! Thank you.

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Review from N D (Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started with Multi-Care Community Services a couple of months ago and I’m so glad I did. My experience, so far, has been very good. The level of care is at a high standard and all the staff are so lovely and make me feel at ease. My old agency, I felt like a nuisance but the carers at this agency
couldn’t do more for me and are always so kind and helpful.
Management is just as lovely and always understanding if I need to cancel. They make me feel at ease.
I’m very grateful for all your help and support.

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Review from John B (Son of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, use common sense and communication is good with main carers, son and daughter-in-law.
Reliable and good timekeepers. Respond to main carers' requests promptly.
Fulfil the care plan adequately, sometimes the bin is not emptied. My mother seems happy with the level of care supplied.

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Review from Kate R (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent provider of care for my mum. The carers are kind, efficient and professional at all times, allowing my mum to achieve her own level of independence, but at the same time, keeping her safe. The management team are amazing, allowing me to make changes to the care package when necessary (adding
new medication, cancelling visits at short notice due to hospital appointments if necessary, etc) and they will contact me if they have any concerns or are not clear about things. The carers themselves look after my mum really well and will leave me messages with any concerns/updates for me to pick up in the evening (even shopping lists when mum is running low on things!). Not sure how I would manage without them all now.

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Review from Sara C (Sister of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has not been having Multi-Care carers for very long, but we are both very pleased with the service and the kindness shown by the carers. She switched to Multi-Care from another care company at the beginning of June and there is already a marked improvement in the quality of care.

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Review from J H (Daughter-in-law of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care provided by the Multi-Care Community Services Burton On Trent. She has had several other care companies previously and has not been happy with the care but she is more than happy with Multicare. There is consistency and carers are punctual.
As family, we have found
Multicare to be empathetic. Communication is excellent.
Thank you!

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Review from D. S (Son of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All is good here, all the staff I have met over the last three months for my mum's care has been excellent.
As a 'spokesperson' for mum - it's important for me to get good care in for her, I think if she could comment she would say the same.
Thank you.

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Review from J O (Son of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care provider. Who always have the best interest of the person they are caring for. They enable people to live at home and live independently with good support. I would highly recommend them as they help my dad achieve this.

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Review from Christopher J (Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the carers to be both professional and compassionate, as well as being warm and friendly. The admin support was also most helpful and efficient. I could not fault the care I received one little bit.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Multi-Care Community Services Burton On Trent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Multi-Care Community Services Burton On Trent is calculated as follows: ( (93 Excellents x 5) + (9 Goods x 4) ) ÷ 102 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Multi-Care Community Services Burton On Trent is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Multi-Care Community Services Burton On Trent

What Type of Services does Multi-Care Community Services Burton On Trent offer?

Multi-Care Community Services Burton On Trent offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Multi-Care Community Services Burton On Trent to verify any information. View our terms and conditions. Multi-Care Community Services Burton On Trent has a Basic Service – more info.