Home Care Preferred London & Hertfordshire

Firs Farm Community Hub, Firs Lane, Winchmore Hill, London N21 2PJ
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9.8 12 Reviews
  • Home Care Preferred London & Hertfordshire, London
Home Care Preferred was established in 2012 with the ambition of providing the best care possible. The team shares the passion, skills and personality that enables them to ensure clients and their families are happy.

The London and Hertfordshire branch maintains all the special signatures of Home Care Preferred ensuring each client receives care tailored to their individual needs. The branch provides support from a few hours a week through to full time live-in care and everything in between.

The friendly team goes the extra mile to make being supported at home a pleasurable experience. In addition to practical healthcare training the team is also coached in providing excellent standards of customer care.

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Care Provided by Home Care Preferred London & Hertfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ken Waterhouse (Managing Director)

Funding & Fees Guide for Home Care Preferred London & Hertfordshire

  • Prices

  • £28 per hour Monday to Friday
    £29 per hour weekends
    Live-in care from £1400 per week

  • There is no VAT on care fees.

Home Care Preferred London & Hertfordshire Reviews (12)

9.8

Home Care Preferred London & Hertfordshire has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time Home Care Preferred London & Hertfordshire has 12 reviews.

Overall Experience

  • 10
  • 2
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Date Published

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Review from R P (Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the carers and the care I receive from this agency. Although due to circumstances that may be out of their control each and every carer sent are so lovely and respectful. I am quite a young care user who has poor mobility, so it is as important I have a good relationship with carers
as I do with the physical elements of the care I receive. Great agency I fully recommend.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

We are very grateful that you took the time to review our service, thank you. We will always do our best to continue providing the service you deserve. We are extremely pleased you are happy with the team and our agency. Thank you


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Review from D B (Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generaly all the carers are cheerful, competent hard working women. I do have an ongoing problem. Apart from old age and MS, I have age-related macular degeneration. I now have a certificate for low vision. This means that everything, particular in the kitchen, has to be put back in the same place or
I cannot find it. Also the fridge should be checked for food that has gone off. Also some carers don't do the full hour and there are always jobs to do. There are four carers which I have asked for, which fill my needs and I would be very satisfied to have any of them regularly.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for taking the time to respond. You are a long standing and valued client. I am sorry to learn that sometimes the carers have not been spending the whole hour with you. This is not typical of our service and we will make sure this matter is rectified. We will also make direct contact with you about this and other matters you mentioned. I am confident we will resolve these issues.


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Review from Iris B (Wife of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had care from Home Care since May 2024.
All the carers we have had have been very good. They are all very pleasant and friendly and take the trouble to chat with my husband and put him at ease. They are all very professional, we could not wish for better. We have had care from this company
before and did not hesitate to contact them when we needed help again.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Many thanks for your kind comments and taking the time to review our service. It is real pleasure providing support.


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Review from K B (Son of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-organised, diligent and compassionate service. Responsive and listening staff who aim to provide authentic, warm care even in challenging circumstances. Flexible and professional approach to all the requirements of elderly care. Thank you.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you so much for taking the time to review our service. We really appreciate the kind words and it makes us very happy to that our support is working well. Many thanks


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Review from Paul K (Son of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff who were both empathetic and caring. Prepared to go the extra mile and meet our ever-changing situation. Big thanks to two carers in particular. I wouldn't hesitate to recommend Home Care Preferred. They enabled my father to carry on living in his own surroundings for as long as possible.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for taking the time to review our service. We are so happy to read your kind words and that our service enabled your father to remain safely at home. It has been a privilege to provide support.


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Review from Pat B (Mother of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team is friendly and knowledgeable and has responded effectively to our queries. The support workers are conscientious and flexible in ensuring my son’s needs are met and they spend quality time together.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for your review and we are pleased that you and your son are happy with our service. It is always a pleasure to provide support for him.


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Review from Anna K (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred have some of the most knowledgeable, skilled and kind carers in the business. The care they provide is second to none and we can rest easy knowing our mum is looked after by the best. Communication with the office is good and rotas are given on time so you are able to plan ahead
and anticipate any difficulties. Excellent service from an excellent agency.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you so much for your kind review. It is a great pleasure to support your mum and our team will be touched by your lovely words. Much appreciated.


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Review from A J (Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Care Preferred several days a week for support before and after hospital admission for serious abdominal surgery last year. I continue to use them one day a week for ongoing help with household tasks such as laundry, cooking etc. I have found all the carers competent, helpful, cheerful and
generally very willing to carry out miscellaneous tasks. Management are very approachable and respond quickly to texts and emails. They are very flexible if I need to change visit days or times.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

We really appreciate you taking the time to leave this lovely review of our services. It is an absolute pleasure to support you. Thank you, such comments make our work very rewarding.


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Review from C M (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Preferred have been an amazing service provider. All the staff, both carers and management, are extremely helpful and lovely. My 101-year-old mother has been treated in such a respectful way and I as her daughter have received a tremendous amount of practical/emotional support. Without them,
Mum would have had to go into residential care long ago, so they have enabled us to keep Mum at home, respecting her wishes/dignity as an older person.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

A big thank you for taking the time to review our services. It has been a privilege to provide support to a wonderful lady and delightful family. We very much appreciate your kind words.


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Review from Polly L (Niece of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family has used Home Care Preferred for many years, first with hourly carers and now with a live-in carer. The standards are always extremely high, but more important is the genuine care for our relatives shown by everyone associated with Home Care Preferred. We always recommend them to new clients.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for these lovely comments, which makes us all very happy. It is such a pleasure to provide support and your words mean a great deal. Thank you!


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Review from N M (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by Home Care Preferred is incredible. My mother is very happy with the carers that visit her and I am extremely grateful and very thankful to have such wonderful people helping me take care of her. Gives me time to be a daughter and not just a carer. Thank you Home Care!

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

It is a pleasure for us to support your mum and we are very happy that this gives you time to be a daughter. Many thanks for your kind words and always being so nice to our team.


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Review from David H (Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round first class service; attentive to needs.
Excellent assistant/carer now in place following a thorough search process.
Good follow up to ensure all is working well.
All in all, a sense of confidence and competence from the team.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you so much for your kind words. It is an absolute pleasure supporting.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Home Care Preferred London & Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Home Care Preferred London & Hertfordshire is calculated as follows: ( (50 Excellents x 5) + (16 Goods x 4) ) ÷ 66 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Care Preferred London & Hertfordshire is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (5)

Ken

Ken Waterhouse

Job Title: Managing Director and Founder

Joined: 2012

Ken started in the care sector in 1988 when he opened his first care home. Since then he has owned and operated award-winning care environments before launching his first domiciliary care service, Home Care Preferred.

Since Home Care Preferred started in 2012 the company has gone from strength to strength. During the steady growth, the focus has always been on striving towards an excellent standard of care and delivering a highly personal service.


Even after over 35 years in the sector Ken still finds the most rewarding aspect of his job receiving lovely letters, emails and calls from clients and team members paying compliments to the company and the culture that has been developed.


When not working Ken enjoys time with family and friends. His long list of interests includes music, cinema, reading, playing squash, walking, cycling, comedy and current affairs.


Faye

Faye Maurer

Job Title: Registered Care Manager

Joined: 2021

Faye joined the care industry in 2018. Three years on she became a Registered Manager at Home Care Preferred in St. Albans.


She finds that the most rewarding part of care is knowing her team and making a positive and meaningful impact on people’s lives through a person-centred approach. Faye knows that no two days in the care industry are the same, which keeps it very interesting for her.


Outside of work, Faye loves cooking and baking is a big hobby! Spending time with family and friends, going to the theatre, travelling to new places, and exercising including yoga.


Faye feels it is so important to be working for a company that is passionate and everyone feels equally valued whatever their role.


Emma

Emma Wright

Job Title: Administrator

Joined: 2022

Emma worked at Home Care Preferred in Winchmore Hill for several years before joining Home Care Preferred in St. Albans in 2022.


Emma works in the office supporting finance, quality assurance, customer enquiries, administration and much more.


Being part of a friendly company that helps people to stay happily in their own homes makes Emma's position very enjoyable.


In her spare time, Emma loves to spend time with her family and friends. She leads a busy life outside of work with numerous interests.


Julie

Julie Phillips

Job Title: Deputy Manager

Joined: 2015

Julie started work in the care sector in 2001. She was a neonatal screener working in Audiology and then spent several years in various roles in children’s services before moving to provide support to older people


Julie has worked at Home Care Preferred for over 9 years and is an integral and valued member of the team.


Pamela

Pamela Silinskas

Job Title: Team Leader

Joined: 2020

Pam started to work in the health sector in 2020. Her first introduction to care was working for Home Care Preferred as a care assistant. She excelled from the beginning with compliments from clients and colleagues.


She went to University in Brazil and graduated as a graphic designer. She is also a qualified Pilates instructor.

In February 2024 Pam was promoted to team leader, a post she loves.


Frequently Asked Questions about Home Care Preferred London & Hertfordshire

What Type of Services does Home Care Preferred London & Hertfordshire offer?

Home Care Preferred London & Hertfordshire offers Home Care.

How many Carers does Home Care Preferred London & Hertfordshire employ?

Home Care Preferred London & Hertfordshire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred London & Hertfordshire to verify any information. View our terms and conditions. Home Care Preferred London & Hertfordshire has a Platinum Service – more info.