Whites Community Care (Belper)

The Old Forge, Buckland Hollow, Belper DE56 2HS
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9.7 13 Reviews
  • Whites Community Care (Belper), Belper
Whites Community Care are committed to creating a culture of transparency, positivity and healthy relationships between staff and clients, this may include their families and friends. Whites Community Care understands the barriers and hurdles that clients can face when illness strikes. The team go the extra mile to support positive relationships.

They look for positives and strengths in all areas of day-to-day life and build a unique package for the individual. No two people are the same so no packages of care will be the same.

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Care Provided by Whites Community Care (Belper)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Whites Community Care Ltd
  • Person in charge
  • Abbie Tomlinson (Service Manager)

Funding & Fees Guide for Whites Community Care (Belper)

  • Prices

  • £25.00 - £27.50

  • Personal Care, Day care, Food and drink support, emotional support, and end of life care


    Please call us and we can bespoke the package to your needs .


    We offer night packages.
    Call to discuss costings - each package is unique


    Hourly rate - please call for more details

Whites Community Care (Belper) Reviews (13)

9.7

Whites Community Care (Belper) has a Review Score of 9.7 (9.654) out of 10, based on 8 reviews in the last 2 years. Over all time Whites Community Care (Belper) has 13 reviews.

Overall Experience

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Review from Susan H (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my father receives from all the carers who attend to his needs. Very punctual. The staff are smart clean and friendly. Always make the time to chat with him and ask him about his day.
Ask if there is anything else he needs before they leave. Secure the house before leaving.
Great service.

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Review from Wendy C (Wife of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring and friendly carers. Offer support and advice relating to my husband's health and care.
We have confidence in the service we receive, thank you.
Have always been able to contact the team at head office.

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Review from Tracy D (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is looked after with great care by all the staff who give her a personal service dedicated to her needs. All her care needs are met and she is looked after with kindness and compassion, especially by one lady who she loves.

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Review from Charlotte B (Daughter of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whites Community Care look after Dad and manage his personal care to a very high standard. They are caring, compassionate and committed to providing a high quality service. We cannot recommend them enough and thank them from the bottom of our hearts for everything they do to support both Dad and Mum.
The team are amazing and we feel very lucky to have found them. 5 star service. Highly recommend.

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Review from W B (Daughter of Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the care our mother receives from Whites, all the staff are warm and caring and deliver a great service. Mum loves the care she receives and loves all the staff, they do a verified job from bathing to putting the washing on and taking it out the dryer for her. They always leave
the kitchen clean with dishes washed and put away. They always call me if they are worried about mum and stay with her till I can get there. The Management and team do a marvellous job and would recommend them.

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Review from Jane W (Daughter of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring, considerate, trustworthy and empathetic company towards my mum and myself.
Good communication, responsiveness and reliable during every stage of my mum's health situation, mentally and physically.
Feedback from my mum and no doubt for most people in the same situation of care is that
the carers for whatever reason are not always able to arrive at their homes at the times they are requested and expected.
As my mum and other customers in the same situation do not understand the complexities of the role and needs of clients before them this often causes frustration for my mum.
However, this company is usually very good at letting my mum know if they are going to be late.
I think my mum and I have a professional and friendly relationship with Whites Company Care.

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Review from Melanie L (Daughter of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers to be kind, caring and compassionate, doing their best in at times very tricky circumstances as the recipient of the care can be a very demanding and difficult person. Some of the staff go above and beyond, thank you

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Review from M A (Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers are kind, compassionate and understanding of my needs and will go that extra mile. If I have a problem with my mobility they are more than willing to help me. On occasions, if there has been a problem with the schedule of arrival times then management listens to my concerns and makes
the necessary adjustments. I have already recommended this company to friends and will continue to do so.

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Review from Bekkii R (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good, staff are lovely, just wish it would be easier if you could choose male or female carers to help with how people feel around them and what care they receive. Thank you very much for all they do.

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Review from S N (Daughter of Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team went above and beyond our expectations. They dealt with Mum sensitively, addressed all her needs and ensured she was able to live at home for as long as possible. Additionally, they communicated well with us (we live some distance away) and were honest when the time came for full-time care.
We were blessed to find them and will miss them.

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Review from Alison O (Daughter-in-law of Client) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been instrumental in enabling our elderly relatives to be able live at home having struggled with being in a care home.
The compassionate, supportive, flexible, practical, problem-solving, attention to detail, professional and thoroughly empathetic approach of the whole team is incredible.
Their focus and drive to provide excellent care is second to none, could not recommend them highly enough.

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Review from K R (Relative of Client) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support from the team at Whites, they offered a real individualised package of care for my auntie, in her own home. Would highly recommend for that personal touch with caring for loved ones. Thanks to the staff for being a great support, during this difficult time.

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Review from Caroline T (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managing director looked after both my parents and I couldn't have wished for better care for them. Always upfront and honest with us and very approachable, many times going over and above. I would recommend to anyone - 5-star rating.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Whites Community Care (Belper) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Whites Community Care (Belper) is calculated as follows: ( (41 Excellents x 5) + (7 Goods x 4) ) ÷ 48 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Whites Community Care (Belper) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (16)

Abbie

Abbie Tomlinson

Job Title: Service Manager

Joined: 2023

Abbie looks after the day-to-day running of the Belper office and the Belper staff team.


Leonie

Leonie Shaw

Job Title: Care Coordinator

Joined: 2023

Leonie joined the team in 2023 as a care Coordinator, bringing her a wealth of knowledge and experience.
Leonie has been commended for her compassionate and caring nature.


Colette

Colette Grafton

Job Title: Care Coordinator

Joined: 2023

Colette has joined us from the NHS and brings a lot of experience to the team.


David

David Hughes

Job Title: Community Care Assistant

Joined: 2022

David Joined the company in October 2022, Dave has years and years of experience working in the northeast Derbyshire area, Dave is a very caring gentleman and we are very happy to have him join our fantastic team.


SARAH

SARAH HABCHI

Job Title: Community Care Assistant

Joined: 2023

Sarah joined our service from working in the ambulance transport service, she is an experienced member of the team and is settling in well, welcome Sarah


Robert

Robert Webb

Job Title: Community Care Assistant

Joined: 2023

Rob joined the service and the care sector this year, he is a brilliant carer and we have high hopes for him, clients love him. well done Rob.


Susan

Susan Jackson

Job Title: Bank Carer

Joined: 2023

Sue joined the company on Feb 23, Sue is a Registered Nurse and holds a current active pin, she has joined the company to support the management team and share her vast knowledge of clinical skills to be able to increase the quality of the service.


Jackie

Jackie Cook

Job Title: Community Care Assistant

Joined: 2023

Jackie has join the team, she has a wealth of knowledge, welcome to the team Jackie.


Julie

Julie Poulter

Job Title: Community Care Assistant

Joined: 2022

Julie is a very experienced member of the team, she takes all the new starters under her wing and cascades the years of experience she has to develop the team, she always goes the extra mile.


memory

memory Chimange

Job Title: Community Care Assistant

Joined: 2023

Memory has joined the team in 2023, she brings with her a wealth of knowledge and experience.
Memory is a hard working caring lady that goes above and beyond for all


Evelyn

Evelyn

Job Title: Community Care Assistant

Joined: 2023

Evelyn has joined the team in 2023, she is a very caring person and has received complements for her caring nature.


Junior

Junior Fore

Job Title: Community Care Assistant

Joined: 2023

Junior joined the company in 2023, she is a hard working caring person and so compassionate to clients and fellow staff members


Judith

Judith Woodward

Job Title: Community Care Assistant

Joined: 2024

Judith joined the company in February 2024, she is a lovely caring lady and we are honoured to have her on our team


Chelsey

Chelsey Unwin-Jones

Job Title: Community Care Assistant

Joined: 2024

Chelsey has joined us in March 2024, she is a very caring and experienced member of staff. welcome to the team Chelsey


Emily

Emily Dale

Job Title: Community Care Assistant

Joined: 2024

Emily has joined us from being a PA for multiple years, she is a caring and passionate person, welcome Emily


Samson

Samson Badmos

Job Title: Community Care Assistant

Joined: 2024

Samson is a caring and passionate lad, he joined the team in 2024. He brings knowledge and compassion to the team.


Frequently Asked Questions about Whites Community Care (Belper)

What Type of Services does Whites Community Care (Belper) offer?

Whites Community Care (Belper) offers Home Care.

How many Carers does Whites Community Care (Belper) employ?

Whites Community Care (Belper) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Whites Community Care (Belper) to verify any information. View our terms and conditions. Whites Community Care (Belper) has an Enhanced Service – more info.