Nightingales Homecare

Paramount House, 1 Delta Way, Egham TW20 8RX
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9.5 17 Reviews
  • Nightingales Homecare, Egham
Nightingales Homecare offers at home care services to adults over the age of 18, including domestic services and home help, elderly care and personal hygiene care, across the Runnymede and Spelthorne.

Your needs, preferences and requirements will be assessed to create a bespoke care plan just for you. This will be developed and delivered by the team of friendly and qualified health professionals, who take the time to get to know each client individually.

Clients have praised the service for its reliability, value for money and the team’s positive attitude, helpfulness and friendliness.

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Care Provided by Nightingales Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingales Homecare Ltd
  • Person in charge
  • Joe Allen (Manager)

Funding & Fees Guide for Nightingales Homecare

  • Prices

  • Please call Nightingales Homecare to enquire regarding our private charge or our social charge rate

Nightingales Homecare Reviews (17)

9.5

Nightingales Homecare has a Review Score of 9.5 (9.493) out of 10, based on 9 reviews in the last 2 years. Over all time Nightingales Homecare has 17 reviews.

Overall Experience

  • 11
  • 5
  • 1
  • 0
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Date Published

17
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5
9
8

Review from L C (Daughter of Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wherever possible a regular carer comes so they know the routine and things go smoothly. Some sit and chat when regular tasts completed and one in particular goes beyond the range of duties eith her kindness and efficiency. However, occaisionally a carer does the minimum required, does not consult the
list of duties pinned to the kitchen wall and while friendly does not chat to mum.

Reply from Eloisa Mortimer, Company director at Nightingales Homecare

Thank you very much for bringing this to our attention, this will be looked into. And thank you for your honest review.


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Review from Evelyn L (Wife of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husbands last wish was to die peacefully at home. This was only made possible by the wonderful nightingale ladies. There doesnt seem to be enough words to thank them, for their care + compassion during this sad time, not forgetting the comfort and support they gave me + the family. Thank you Thank
you.

Reply from Eloisa Mortimer, Company director at Nightingales Homecare

Thank you so much for your kind words. He will be truly missed. Take care


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Review from M O (Wife of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, competent care received for my husband each morning. Great care was taken with him as he was very frail. Sadly now deceased.

Reply from Eloisa Mortimer, Company director at Nightingales Homecare

Thank you so much for your kind words. I will ensure all the staff aware of your words. Our deepest respect for your loss.


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Review from Lynn S (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care, staff, and management support, have and would recommend to others.
Have been using the service since the summer of 2024.
The app is so useful and informative. Social media messages are a great backup.

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Review from S H (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale staff and management were amazing in their care of our mum during her last year. Every single carer actually cared and they did all that was possible to make her care easy for her. When she required additional help to move they knew she was scared and they constantly reassured her. Even
though some aspects would have been easier for them they listened to Mum and did things so that she was less distressed.
We left a handover book so that we could leave notes for the carers and they would respond and leave messages and notes for us - fab 2 way communication which helped all of us.
Would I recommend them - yes I would.

Reply from Eloisa Mortimer, Company director at Nightingales Homecare

Thank you so much for your kind words, thank you for everything you did to support our care team.


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Review from M B (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been happy with all my carers. They have been coming to me for over a year. I have improved in my health 100% since they have been caring for me.

Reply from Eloisa Mortimer, Company director at Nightingales Homecare

Thank you so much for your feedback, its so amazing to hear feedback like this!


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Review from Sandra C (Daughter of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the home help my dad is receiving from Nightingales. He does have his favorite carers which he hopes will become more regular, however, we understand that this is not always possible and the main thing is that he is supported as consistently as possible.

Reply from Eloisa Mortimer, Company Director at Nightingales Homecare

Thank you so much for your feedback. We have spoken with dad and are putting this into place. Thank you for choosing Nightingales Homecare as a service provider.


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Review from A R (Wife of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who came to my husband yesterday 28th October was absolutely superb in every way. Kind, caring, observant, humorous. Just commendable in every possible way. A huge thank you to her and to you and all your carers.

Reply from Eloisa Mortimer, Company director at Nightingales Homecare

Thank you so much for your feedback. I have passed this on to the care team. Thank you for choosing Nightingales Homecare as your provider.


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Review from M C (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good - having transferred from another provider which had many faults. I would prefer to receive a schedule but I understand how visits can be cancelled at the last minute due to illness or transport problems etc.

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Review from L D (Daughter-in-law of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale has been a blessing since we asked them to take over the care of my mother back in November 2022. From the start they have been transparent in the care given and using the app enables us to see when carers arrive/leave and what they have done to assist, as well as medication administered
and food eaten. If my mother has been ill they consult with the GP and if needed arrange for a doctor or nurse to call on her.
They have given us peace of mind in a time when we were unable to care for my mother after her stay in hospital.

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Review from Katie J (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly it’s a shame that the options limit you to selecting a single month because I’d have liked the option to say every day!
Nothing is ever too much for the carers/management of this company!
Before they existed we used a different company - who frequently changed their arrival times and carers.
Their head office seemed to never be contactable and the carers spent most of their time on the telephone while trying to cater for my mother's needs!
Nightingales are the complete opposite! Their management are always available and completely approachable, their carers don’t spend their whole time on the phone they listen and care for my Mother which is what they are employed to do! Very nice ladies who let themselves in with the key code but on occasions my car is on the drive they also knock and make their presence known before fully entering!
Great work Nightingales I’m so happy I found you!

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Review from Christina K (Daughter of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was decided that mum needed homecare after struggling to cope in her own home for several months. The Nightingales carers were lovely and very accommodating. They visited morning and evening and mum's needs were met efficiently and empathetically. Unfortunately, mum had a fall and eventually needed
to enter a care home but l would certainly recommend this agency to anyone.

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Review from Emma-jane G (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, kind staff take the time to do as much as they can for the clients they have. If anything happens to my mum I would definitely recommend them.
Always helpful on the phone.
Easily contactable and will answer or find out if they don't know the answer to a question.
Would recommend
them to everyone I know.

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Review from Jonathan K (Son of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales stepped in at very short noticed and provided excellent care for my 93-year-old father who suffers from acute dementia. As a new client, Nightingales initially provided extra resources to ensure his needs were fully met and quickly reduce the hours to maintain the necessary care required,
which also helped reduce costs to the family. The team were extremely kind and considerate and highly recommended. Thank you.

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Review from E S (Client) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are considerate and willing to listen to what the user wants. Good time keeping, unless traffic intervenes! They do a good job at remembering everyone is different and anxious to look after themselves in their home.

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Review from S M (Daughter of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales Homecare we’re very reassuring when we made the decision to get home help for mum. They sat down with us and explained every step. Mum felt very valued. Mum absolutely loves her care worker, puts our mind at rest as well knowing she is so well looked after.

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Review from Margaret B (Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Nightingale Homecare in January 2022 when I needed a quick response.
I found them easy and pleasant to talk to and we agreed that they could send a carer to my house in Woking within a few days.


Two carers came to help me on different days, both were willing to do as I asked and both

clearly knew what was required.


I would recommend them in their response to my needs, they were easy and pleasant and I would certainly ask them for caring needs in future.


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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for Nightingales Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Nightingales Homecare is calculated as follows: ( (33 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales Homecare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Joe

Joe Allen

Job Title: Branch Manager

Joined: 2021

Joe is responsible for managing the Runnymede and Spelthorne branches. Joe has over 15years of care experience. Joe is a hands-on manager, very welcoming, dedicated to providing excellent service for Nightingales clients and staff members.
Ensuring every individual's well being, values are being respected.


Mark

Mark Taylor

Job Title: Company Director

Joined: 2021

Mark is one of the nightingale's Homecare company Directors. He alongside his daughter had a vision of providing the highest standard of care, ensuring person centre care, encouraging and promoting independence, ensuring clients feel valued and also their staff members fully valued. Ensuring the best possible training for all care staff, listening to their clients, and ensuring things are put into place as soon as possible. Ensuring a safe and well-led service.


Eloisa

Eloisa Mortimer

Job Title: CEO of company

Joined: 2021

Eloisa is one of nightingales Homecare company directors.
Alongside her father, they had a vision to provide the highest person-centred care in the area. Eloisa is also the company's nominated individual.
Eloisa believes in a hands-on approach and is always out and about with care workers & clients ensuring satisfaction in all areas of the company


Frequently Asked Questions about Nightingales Homecare

What Type of Services does Nightingales Homecare offer?

Nightingales Homecare offers Home Care.

How many Carers does Nightingales Homecare employ?

Nightingales Homecare employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales Homecare to verify any information. View our terms and conditions. Nightingales Homecare has a Platinum Service – more info.