Hygea Homecare

Stanhope House, Harrington Mills, Leopold St, Long Eaton, Nottingham NG10 4QE
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9.9 33 Reviews
  • Hygea Homecare, Nottingham
Hygea Homecare is a trusted provider of high-quality domiciliary care and support. Its head Office is in Long Eaton, right on the edge of Derbyshire and Nottinghamshire.

Backed by over 40 years of collective experience, the dedicated team brings expertise from the NHS, social services, complex care, mental health, and learning disabilities. These contributions contribute to a compassionate, person-centred approach that promotes independence.

Adults in Derbyshire and Nottinghamshire can receive care at home. Every service is designed to meet community needs, ensuring safe, respectful, and non-judgmental care. A strong commitment to investing in skilled staff helps maintain the highest standards of care for every individual.

A wide range of services is offered to support a satisfying and independent life at home. Every need is thoughtfully met, from personal care, domestic assistance, and community support to meal preparation, respite care, shopping, and medication administration. For those navigating later life stages, assistance with advanced care planning and palliative care is provided in the comfort of home.

Collaboration with fellow Health and Social Care Professionals reinforces an individual-focused approach, reducing the need for hospital or residential care admissions. With companionship considered a vital part of the service, every interaction—whether a friendly chat or a cup of tea—creates a warm and supportive environment for those receiving care.

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Care Provided by Hygea Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hygea Care Group Ltd
  • Person in charge
  • Joanne Godsall (Director/Registered Manager)

Funding & Fees Guide for Hygea Homecare

  • Prices

  • £28 Per hour

  • All costs are thoroughly discussed before any care package is agreed upon between Hygea and the customer.


    Please call to discuss costs of care.

Hygea Homecare Reviews (33)

Total of 33, showing 1-20
9.9

Hygea Homecare has a Review Score of 9.9 (9.946) out of 10, based on 16 reviews in the last 2 years. Over all time Hygea Homecare has 33 reviews.

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Review from J H (Grandson of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service from all the team, my Nana has struggled in recent months and the care and compassion shown by her carers has helped her get back on her feet! Thank you for everything you have done for her.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for taking the time to share your experience. It truly means the world to us to hear how our team's care and compassion have made such a positive difference for your Nana. Supporting her on her journey to regain her strength has been a privilege, and we're delighted to know that she's doing better. We will surely pass on your appreciation to our carers, who take great pride in delivering the best possible support to those we care for. Please don't hesitate to reach out if there's anything more we can do.


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Review from J R (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We became very disillusioned with the care company my father was allocated on discharge from hospital in December 2023, so in early December 2024 we changed to Hygea Homecare. They were more expensive, but the difference was amazing and we actually feel they are interested and more importantly that
they care. The pre-assessment meeting was extremely thorough and they heeded our wishes. The carers are kind and friendly and the office staff are always prompt in answering my queries. I would not hesitate in recommending Hygea Homecare.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for sharing your experience with Hygea Homecare. We understand how difficult it can be to find the right care for a loved one, and we are truly honoured that you placed your trust in us. It means the world to us to hear that our team has made a positive difference for your father and your family. Providing compassionate, person-centred care is at the heart of everything we do, and we're delighted that you feel listened to and supported. Your feedback about our carers and office staff is incredibly encouraging, and we will surely share your kind words with the whole team. If there is ever anything more we can do to support you or your father, please don't hesitate to reach out. Thank you again for your recommendation. It's the highest compliment we could receive.


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Review from Siobhan S (Granddaughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Hygea Homecare enough! My nanna has been receiving daily care on and off since September 2022 with more frequent visits from September 2024 after suffering double pneumonia. The quality of service provided is always 5 star and the staff could not be friendlier or more helpful.
There is comfort knowing that my nanna is being cared for to an exceptional standard as well as providing her with companionship. Thank you to everyone at Hygea.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind and thoughtful words. It truly means the world to us to hear how much of a positive impact our care team has had on your nanna's life. Providing quality care and companionship is at the heart of what we do, and knowing that she feels supported and cared for to an exceptional standard is the greatest reward for our team. We understand how important peace of mind is for families, especially during challenging times, and we are so grateful for the trust you have placed in us. Your feedback is a testament to the dedication and compassion of our staff, who will be delighted to hear your kind words. Please do not hesitate to reach out if there's anything more we can do. Thank you again for your support and for taking the time to share your experience.


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Review from J S (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hygea has provided care for my 92yo father since August 2024. I can highly recommend the company. They have always provided an excellent standard of care and have supported not only my father but also been very kind and considerate to me during some difficult incidents.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for sharing your experience with Hygea. It truly means the world to us to know that we have been able to support both your father and yourself during challenging times. Providing compassionate, high-quality care is at the heart of everything we do, and knowing that our team has made a positive difference brings us great pride. We feel privileged to be a part of your father's care journey and are grateful for your trust in us. Please don't hesitate to reach out if there's anything more we can do to support you both.


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Review from Pamela A (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treat dad with care and dignity. Keep family informed. The carers deal with tricky situations very well and often stay over time if need is necessary. Doctor is called directly and medication sorted promptly.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for taking the time to share your experience. Knowing that our team is making a difference in your dad's care means the world to us. Treating every client with dignity and compassion is at the heart of what we do, and we're grateful for your recognition of our carers' dedication-especially in challenging situations. Ensuring families are informed and that medical needs are handled promptly is our priority, and we truly appreciate your trust in our service. I will surely pass on your lovely feedback to our team, as it will mean so much to them. If there's anything more we can do to support you and your dad, please don't hesitate to reach out.


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Review from D B (Son of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional people, with a genuine caring attitude towards others. They make my mother feel very relaxed and happy with their friendly demeanor and are also extremely respectful of the client's home.

Reply from Adam Godsall, Operations Manager at Hygea Homecare

Thank you so much for your kind words. It truly means a lot to us to hear that your mother feels relaxed and happy in our care. Our team is dedicated to providing professional support and the warmth and respect everyone deserves in their home. Knowing that we are making a positive difference in your mother's life is incredibly rewarding, and we feel privileged to be a part of her care journey. We greatly appreciate your trust in us and will continue to uphold the high standards of care and compassion that we believe in. If there's ever anything more we can do to support your mother, please don't hesitate to reach out.


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Review from Philip M (Son of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Will always turn up, reliable, thorough, every carer I've met has a very cheerful and positive attitude. All carers seem to enjoy their work and are professional and don't flinch at doing even the most unpleasant of tasks. They put the needs of the client first. Every action and need is carefully recorded
and all interested parties are well informed.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for taking the time to share your experience. It truly means the world to us to hear that our carers have positively impacted us. Reliability, professionalism, and compassion are at the heart of what we do, and knowing that our team is providing the level of care and support your loved one deserves is incredibly rewarding. We take great pride in our carers and the dedication they show every day, so your feedback will be shared with the team. It will mean so much to them! Ensuring that every action and need is carefully recorded and communicated is a key part of our commitment to high-quality care, and we're so pleased that you've found this to be the case. Thank you again for your trust in us. If there's anything more we can do to support you or your loved one, please don't hesitate to reach out.


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Review from Chris M (Son of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support and service and nothing is too much trouble for the carers giving mum the adequate care she requires.
The daily visits and support give mum the opportunity to engage with the carers and have topical discussions.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for taking the time to share your experience. It truly means the world to us to know that your mum is receiving the care and support she deserves. Our carers are dedicated to providing compassionate and person-centred care, and it's wonderful to hear that their visits bring her comfort, engagement, and meaningful conversations. We sincerely appreciate your trust in us and will do everything possible to ensure your mum feels valued, supported, and cared for. Please don't hesitate to reach out if there's anything more we can do.


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Review from Lynne G (Daughter of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hygea Homecare carers have been visiting my mother for the last couple of months and we have found them to be very kind and helpful. Easy to adjust the visit times with the office, sometimes at short notice, if necessary. Wonderful service. Would highly recommend.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for sharing your experience with Hygea Homecare. We are truly grateful for your recommendation and delighted to hear that our carers have been kind and helpful in supporting your mother. Providing compassionate and flexible care is at the heart of what we do, and it's wonderful to know that our team has been able to accommodate your needs, even at short notice. Your feedback means so much to us, and we will surely pass on your appreciation to our carers. If there's anything more we can do to support you and your mother, please don't hesitate to reach out.


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Review from G L (Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My home care has very high standards. Pleasant staff and are willing to adapt to all my needs. Well worth the money.

Reply from Adam Godsall, Director at Hygea Homecare

Thank you so much for your kind words and for sharing your experience with our home care service. We are truly grateful for your feedback and delighted that our team has met your expectations. Providing high-quality care and ensuring our clients feel comfortable, valued, and supported is at the heart of everything we do. It's wonderful that our staff's dedication and adaptability have made a positive difference for you. We value your trust and remain committed to providing the best care. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.


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Review from Dina W (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Hygea cared for my mum in a warm friendly manner and dealt with all her needs appropriately. Calls were adjusted according to her changing needs in a timely manner to ensure she was cared for in the best possible way
Highly recommend Hygea.

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Review from Andrew S (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Hygea Homecare to help with Companion Care for my mother for the last couple of months. The only reason we are stopping the visits is because my mother is moving into residential care.
Hygea and their carers have been brilliant. Not only with the tasks you would expect but also extensive
searching for lost phones and purses etc. The team have always been friendly and kind and kept us fully updated
I would certainly recommend them to anyone.

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Review from Jeff T (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were desperate to get Mum home and have the right care in place. Hygea did everything possible to make this happen quickly and smoothly. The carers are experienced, patient, calm and friendly. Hygea made sure that the care package was aligned to Mum's needs and were flexible and supportive around
appointments and hospital visits.
Behind the scenes, the team behind the Hygea service are accessible, approachable and dedicated to delivering the best service. There is an online portal where you can view schedules, notes and any other details and this gives added peace of mind.
I am very happy to be able to recommend the excellent Hygea Team to anyone who is looking for a trustworthy and caring service.

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Review from L B (Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I get from Hygea Homecare, the staff are kind and attentive with special attention to my individual needs.
Staff are generally well-organised with health and safety high on their agenda.
I would be more than happy to recommend this company to family and friends.

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Review from J L (Friend of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and willing to help. I have found Hygea Homecare quick to respond to requests for urgent help when needed. They have established good connections with the doctors, and actively pursue the correct medication.

Reply from Adam Godsall, Operations Manager at Hygea Homecare

Thank you for your kind review, it is great to hear that our services are providing peace of mind.


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Review from K R (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hygea is a top-class care agency. They have been proactive, caring and knowledgeable. The team treat my dad with care and respect. I can see comments and track visits online easily. Can’t recommend them enough to anyone needing a trustworthy and caring team.

Reply from Adam Godsall, Operations Manager at Hygea Homecare

Thank you for your kind review; it is our pleasure to provide a trustworthy service for your dad. And we will continue to provide an outstanding service.


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Review from B L (Daughter of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided, carers go above and beyond what is expected. I feel reassured that my dad is being helped to live independently. Being 90 years of age and living alone, he appreciates the visits and I appreciate the fact he receives his daily medication.

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Review from Diane M (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who visit my mum are kind, thoughtful and very thorough in their care. They contact me if there is a problem and give me plenty of indication about her condition so I can make a reasoned decision about what to do.

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Review from Ros M (Daughter-in-law of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Hygea Homecare, they are very professional and friendly, all the carers have been very supportive towards my in-laws treating them with respect and maintaining their dignity at all times. My Mother-In-Law has Dementia and doesn't hold a conversation but they always talk to her and
get her singing which helps to get her motivated.

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Review from Mark S (Son of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It started with a personal chat about my dad and his needs it was a open and easy meeting after we had another meeting with my dad there and got to know his needs and wants. I got in touch after I was given a different care team when my dad first left hospital that did not work well with my dad and
left him alone with his pills they helped me secure his pills away and now give him his pills as and when he needs them. Along with his medication care they offer him food and company. I can not thank them enough for all the help they give my dad and myself.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Hygea Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Hygea Homecare is calculated as follows: ( (88 Excellents x 5) + (5 Goods x 4) ) ÷ 93 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hygea Homecare is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Joanne

Joanne Godsall

Job Title: Director/Registered Manager

Joined: 2021

With over 20 years of experience in the Health and Social Care sector, Joanne has been able to bring her knowledge and expertise to Hygea Homecare.

Joanne worked for the NHS for 12 years within the Community Rehabilitation, Falls and Bone Health Team, as an Assistant Practitioner, working alongside Physiotherapists, Occupational Therapists, and Community Matrons to name but a few.

She also has a wealth of knowledge and experience in Domiciliary Care that she acquired from being a Community Carer in the early years and then from Management Roles, in Social Services and the Private Sector. Joanne has a very hands-on approach to her work and is often seen out in the field with her team.

Joanne is passionate about providing the best quality of care and is committed to ensuring that all staff are trained to the highest standards. Joanne has made it her mission to ensure that all staff are treated with respect and dignity and provided with the best opportunities to succeed.

Joanne's dedication to the care sector is unwavering and her commitment to providing high-quality care is unparalleled. She inspires many and strives to ensure that everyone receives the best possible care in the community.


Adam

Adam Godsall

Job Title: Chief Operations Officer

Joined: 2021

Adam Godsall is the Chief Operations Officer at Hygea Homecare. With over 15 years of experience in the healthcare sector, he has worked in adult and children's services, providing care with dignity, compassion, and empathy.


Adam began his career in healthcare in 2005, working for Derbyshire Social Services to provide care to adults over 18. He then moved into the learning disabilities sector, working with younger adults with disabilities such as Autism, Aspergers, and Down syndrome. Adam returned to Adult social care and worked at the End of Life specialist care team in Nottinghamshire.


Since joining Hygea Homecare, Adam has been responsible for the development and growth of the company, as well as the policies and procedures and employment structure. He is passionate about providing quality care to those in need by providing highly trained staff in the community.


Charlotte

Charlotte Latimer

Job Title: Care Manager

Joined: 2021

Charlotte joined Hygea Homecare right at the beginning of 2021, taking on the role of Care Coordinator. Through her hard work and dedication, she quickly advanced to become the company's, Care Manager. Charlotte has implemented training strategies for the company's care staff and ensures that customers always receive high-quality care. She oversees the day-to-day care delivery, making sure that the best possible care is provided.


Charlotte's dedication to providing first-rate care is of the utmost importance. Additionally, Charlotte is always available to assist with care package modifications and emergency unplanned care, ensuring safe and smooth hospital discharges and guaranteeing that customers receive the care they need and expect.


Frequently Asked Questions about Hygea Homecare

What Type of Services does Hygea Homecare offer?

Hygea Homecare offers Home Care.

How many Carers does Hygea Homecare employ?

Hygea Homecare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hygea Homecare to verify any information. View our terms and conditions. Hygea Homecare has a Platinum Service – more info.