Hygea Homecare

Stanhope House, Harrington Mills, Leopold St, Long Eaton, Nottingham NG10 4QE
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9.9 33 Reviews
  • Hygea Homecare, Nottingham
Hygea Homecare is a trusted provider of high-quality domiciliary care and support. Its head Office is in Long Eaton, right on the edge of Derbyshire and Nottinghamshire.

Backed by over 40 years of collective experience, the dedicated team brings expertise from the NHS, social services, complex care, mental health, and learning disabilities. These contributions contribute to a compassionate, person-centred approach that promotes independence.

Adults in Derbyshire and Nottinghamshire can receive care at home. Every service is designed to meet community needs, ensuring safe, respectful, and non-judgmental care. A strong commitment to investing in skilled staff helps maintain the highest standards of care for every individual.

A wide range of services is offered to support a satisfying and independent life at home. Every need is thoughtfully met, from personal care, domestic assistance, and community support to meal preparation, respite care, shopping, and medication administration. For those navigating later life stages, assistance with advanced care planning and palliative care is provided in the comfort of home.

Collaboration with fellow Health and Social Care Professionals reinforces an individual-focused approach, reducing the need for hospital or residential care admissions. With companionship considered a vital part of the service, every interaction—whether a friendly chat or a cup of tea—creates a warm and supportive environment for those receiving care.

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Care Provided by Hygea Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hygea Care Group Ltd
  • Person in charge
  • Joanne Godsall (Director/Registered Manager)

Funding & Fees Guide for Hygea Homecare

  • Prices

  • £28 Per hour

  • All costs are thoroughly discussed before any care package is agreed upon between Hygea and the customer.


    Please call to discuss costs of care.

Hygea Homecare Reviews (33)

Total of 33, showing 21-33
9.9

Hygea Homecare has a Review Score of 9.9 (9.946) out of 10, based on 16 reviews in the last 2 years. Over all time Hygea Homecare has 33 reviews.

Overall Experience

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Review from David P (Son of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Hygea is of exceptional quality - more than outstanding. Our mother's needs and wishes have all been lovingly met with considerable empathy, compassion and patience. The carers are very experienced and the support and care provided by Hygea has been very comprehensive, including
liaison with Mum's GP surgery and other practitioners, and supporting the acquisition of relevant equipment. Care visits have always been on time and detailed records of each care visit are shared with family. Hygea have been very proactive in identifying anything extra that would benefit our mother and we have been kept fully informed of our mother's condition and any concerns. We are so grateful to the company's managers and all the lovely carers for the truly heartfelt care that has been provided for our mother.

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Review from Susan F (Daughter of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the care given to my mother. All of the carers did an excellent job of looking after her. The carers were very thoughtful and attentive to her needs. I would very highly recommend the care company.

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Review from Charlotte M (Daughter of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely the best care company in the area by far. The management is super-efficient, and all the carers are well trained, attentive, patient and kind - and always smiling. Thank you for everything you are doing for our mum.

Reply from Joanne Godsall, Director at Hygea Homecare

Aww Thank you Charlotte, that is so nice to read, I will make sure your comments are passed on to the team.


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Review from Sandie H (Daughter of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Hygea Homecare. Only been a client since March 2022 and they have given 100%. Can contact them anytime if any questions or concerns arise. They help with all needs, my mum wasn’t too keen to start with, but now she looks forward to their visit.

Reply from Adam Godsall, Operations Manager at Hygea Homecare

Thank you for your valued review of our services, we are very pleased that your mum very much looks forward to our carers visiting and equally we love visiting too. We will be sure to pass on your comments to all the team involved in your mum's care.


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Review from Helen T (Daughter of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy to have the carers come in to see him and make sure he is ok. Right from the initial assessment, we have found the staff very professional and attentive to both my dad and my needs as a concerned relative. Communication has always been very good, friendly and helpful and the billing
system is very clear with invoices which show a breakdown of all the visits. We like the fact that Hygea Homecare employs a small group of carers so that there are not too many faces for Dad to get used to.
We would definitely recommend Hygea Homecare to friends or family.

Reply from Adam Godsall, Operations Manager at Hygea Homecare

Thank you for your lovely review, we are glad to see that our carers are delivering an outstanding service for your Dad, and pleased to know that we are delivering a great service beyond the care itself. We value all aspects of our business from communication, care delivery and clear and concise invoicing, so we are glad to see it is working for you and your family.


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Review from Peter R (Son-in-law of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum in law is very happy with the level of care she is receiving and finds the carers very friendly and helpful. Hygea Homecare have been very good at communicating with us. The invoice we receive is very detailed giving a list of every single task carried out by the carer.

Reply from Joanne Godsall, Director & Registered Manager at Hygea Homecare

Thank you so much for taking the time to review our service, we are pleased to hear that your Mother in Law is pleased with the level of service and communication. I will pass your comments on to the care team.


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Review from Neil W (Nephew of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-organized group of very professional caregivers who took the time to recognize all of the wants and needs that my elderly aunt required so she could remain living in her own home as long as was medically possible.
Nothing was ever too much trouble for them. Hygiene always a priority.
Communication
was exemplary keeping, not just my aunt, but everyone else involved with her care up to date with everything that was happening and always explaining clearly any issues or concerns that they had.
It was a huge weight off my shoulders just knowing that there were people there looking after my aunt that actually cared.

Reply from Joanne Godsall, Director at Hygea Homecare

It was our absolute pleasure and privilege to look after your Aunt, its lovely to hear that myself and the team were able to alleviate some of the pressure and worry from you and the family. Thank you so much for taking the time to leave us this review, it really is much appreciated. I will ensure the rest of the team get sight of this. Take Care and hope to keep in touch.


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Review from Mark B (Son of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding!
That’s all I can say really.
From the depths of despair to immeasurable relief with one phone call.
After several attempts to secure some care for my father came to nothing, I was recommended to call Hygea Homecare. I spoke to the manager and she just took control of the whole situation
from that point forward.
They have delivered an exceptional service ever since. I cannot thank the team enough for the care and confidence given to my father and indeed to the rest of us.
What a fantastic team of people.
I couldn’t recommend them highly enough.

Reply from Adam Godsall, Operations Manager at Hygea Homecare

Dear Mark,
Thank you for your review of our care services, it's our pleasure to help provide the care for your father. I will pass the comments onto the team and on behalf of the care team, we look forward to continuing to provide the much-needed care required.


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Review from Stephanie A (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hygea Homecare have been looking after my dad since he was discharged from hospital. The whole team are amazing, nothing has been too much trouble. Even when requirements have changed since his discharge, they’ve ensured that the time and attention they’ve given to my dad is exactly what
we’ve needed when we’ve needed it. They give us, the family, every confidence that my dad is safe in their hands, and us reassurance when we need an arm around us too. I can’t speak highly enough of everyone at Hygea. If you’re looking for a care company who really care there’s no other company to choose than Hygea.

Reply from Adam Godsall, Operations Manager at Hygea Homecare

Dear Stephanie,
Thank you for your kind review, It's great to hear that we are making a real positive difference to your Dad. It's our greatest pleasure in continuing the quality care we are providing, and I will be passing these comments on to our valued care team.
All the best.


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Review from Pamela N (Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a very nasty fall, I was very anxious about needing personal care at home.
From day one I felt at ease and comfortable with both care staff who were looking after me.
I can't praise them enough for all the care and attention they have both given me. I would recommend Hygea Homecare
to anyone needing care at home, I would have been lost without them. Thank you both so much I appreciate everything you have done for me.

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Review from C H (Daughter of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum has received from Hygea Homecare has been exemplary. The staff are very supportive, caring, professional, friendly and hard working. The ladies caring for my Mum have made sure her dignity has always been respected and have actively encouraged her to undertake tasks independently where
possible, to aid her recovery and rebuild her confidence. They have even gone as far as collecting equipment that my Mum needs, that would otherwise have taken days to arrive. We would not have managed without the support of Hygea , we cannot thank them enough for their exceptional care and have no hesitation in recommending them to others.

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Review from Jane C (Daughter of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum had a fall on New Years Eve, with the help and support from the team at Hygea Homecare, Mum was able to stay in her own home with daily visits from the team which gave us peace of mind. The manager was able to sort out mobility aids at short notice to help Mum get about the house as well as
sorting out ways to consolidate daily routines to make Mums life a little easier. The manager went above and beyond her duty of care and recommended additional support from the council due to Mums reduced mobility. I would highly recommend the service and the team at Hygea and can’t thank them all enough for their care and commitment.

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Review from Andrew W (Son of Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we wouldn't hesitate to recommend Hygea Homecare.
All of the staff are professional, friendly, hard-working, punctual, and provide outstanding care and support.


The staff always go the extra mile for example chasing up the GP surgery or referrals previously made and have even collected

prescriptions en route.


All of the staff have an excellent therapeutic relationship with my dad and promote his independence and dignity. They interact with him really well and have made a difficult situation so much more bearable for us all.


Thanks from our dad and all of our family for the great carers and service provided.


Reply from Joanne Godsall, Registered Manager at Hygea Homecare

Thank you for the lovely review, I will ensure that this is passed on to all staff. It's so nice to hear that we are making a positive difference to you all.
From all of us at Hygea, Have a very Merry Christmas


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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Hygea Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Hygea Homecare is calculated as follows: ( (88 Excellents x 5) + (5 Goods x 4) ) ÷ 93 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hygea Homecare is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Joanne

Joanne Godsall

Job Title: Director/Registered Manager

Joined: 2021

With over 20 years of experience in the Health and Social Care sector, Joanne has been able to bring her knowledge and expertise to Hygea Homecare.

Joanne worked for the NHS for 12 years within the Community Rehabilitation, Falls and Bone Health Team, as an Assistant Practitioner, working alongside Physiotherapists, Occupational Therapists, and Community Matrons to name but a few.

She also has a wealth of knowledge and experience in Domiciliary Care that she acquired from being a Community Carer in the early years and then from Management Roles, in Social Services and the Private Sector. Joanne has a very hands-on approach to her work and is often seen out in the field with her team.

Joanne is passionate about providing the best quality of care and is committed to ensuring that all staff are trained to the highest standards. Joanne has made it her mission to ensure that all staff are treated with respect and dignity and provided with the best opportunities to succeed.

Joanne's dedication to the care sector is unwavering and her commitment to providing high-quality care is unparalleled. She inspires many and strives to ensure that everyone receives the best possible care in the community.


Adam

Adam Godsall

Job Title: Chief Operations Officer

Joined: 2021

Adam Godsall is the Chief Operations Officer at Hygea Homecare. With over 15 years of experience in the healthcare sector, he has worked in adult and children's services, providing care with dignity, compassion, and empathy.


Adam began his career in healthcare in 2005, working for Derbyshire Social Services to provide care to adults over 18. He then moved into the learning disabilities sector, working with younger adults with disabilities such as Autism, Aspergers, and Down syndrome. Adam returned to Adult social care and worked at the End of Life specialist care team in Nottinghamshire.


Since joining Hygea Homecare, Adam has been responsible for the development and growth of the company, as well as the policies and procedures and employment structure. He is passionate about providing quality care to those in need by providing highly trained staff in the community.


Charlotte

Charlotte Latimer

Job Title: Care Manager

Joined: 2021

Charlotte joined Hygea Homecare right at the beginning of 2021, taking on the role of Care Coordinator. Through her hard work and dedication, she quickly advanced to become the company's, Care Manager. Charlotte has implemented training strategies for the company's care staff and ensures that customers always receive high-quality care. She oversees the day-to-day care delivery, making sure that the best possible care is provided.


Charlotte's dedication to providing first-rate care is of the utmost importance. Additionally, Charlotte is always available to assist with care package modifications and emergency unplanned care, ensuring safe and smooth hospital discharges and guaranteeing that customers receive the care they need and expect.


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