Optimum Care (South) Ltd

192 Park Road, Peterborough PE1 2UF
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8.0 6 Reviews
  • Optimum Care (South) Ltd, Peterborough
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Care Provided by Optimum Care (South) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Optimum Care (South) Ltd
  • Person in charge
  • Tasmeena Khan (Manager)

Funding & Fees Guide for Optimum Care (South) Ltd

  • Prices

  • Starting at £16.50 per hour weekdays
    Starting at £18.00 per hour weekends

  • Please contact us for an accurate cost
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Optimum Care (South) Ltd Reviews (6)

8.0

Optimum Care (South) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Optimum Care (South) Ltd has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
0
0
1
5

Review from M M (Father of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service manager, goes out of her way, is knowledgeable and understands my son’s needs. The carer is great, and has a good understanding of autism.
We are very happy with the service. My son has been very happy. We have had previous care providers that did not meet our needs the way Optimum
Care has.

Reply from Taz Khan, Registered Manager at Optimum Care (South) Ltd

Thank you, we like to work with the family and meet your needs in a person-centered manner.


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Management

Treated with Dignity

Value for Money

Review from Kevin M (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was discharged from the hospital initially in December 2022, I chose Optimum as her care provider because they submitted a care plan that closely met the criteria that I had I had specified. From day one, their service has been first class, with the carers being very friendly and sympathetic.
When my mother had a further spell in hospital in January 2023, the company kept closely in touch with me regarding her condition, and when she was discharged, again, they ensured that carers were on hand to welcome her home and settle her back in her bed. They have also kept in constant touch with the local NHS Community Nursing Services to ensure that my mother got the treatment and equipment that she required for her medical condition. I would thoroughly recommend Optimum Care to anyone who needs care.

Reply from Taz Khan, Registered Manager at Optimum Care (South) Ltd

It's great to know that you are pleased with our care.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Granddaughter of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been using Optimum care for the past 5 months or so. Having had experience with previous care providers they stand out for their genuine interest in and dedication to care!
The management team play an active role in Nan's care. The carers who visit are polite, punctual, cheerful and eager
to help Nan to be comfortable and happy. They've built up a really positive and compassionate relationship with my Nan which makes a huge difference to her. Having the same carers visit means the care given is consistent and reliable.
I feel confident that my Nan is not only receiving a very high standard of care but will continue to do so.

Reply from Taz Khan, Registered Manager at Optimum Care (South) Ltd

Thank you, we aim to always deliver outstanding care and the ladies enjoy working with Nan!


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Management

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Review from Stacey H (Daughter of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who work for this company really bring love and care into their work. They go above and beyond for the care user and their families. I cannot recommend this company more - honest, reliable and extremely hard working. They treat the care user like family, giving a personal touch to everything
they do. The perfect pairing for caring for my mum.

Reply from Taz Khan, Registered Manager at Optimum Care (South) Ltd

Many thanks. We, as a team, aim to always go above and beyond.


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Management

Treated with Dignity

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Review from Sue S (Daughter of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had many care companies over the last six years. Optimum Care are absolutely the best. Mum lives on her own and has 4 double-up visits every day. The carers are all lovely, kind, gentle and understand and support her many needs. They are timely, friendly, very professional and know exactly what
mum needs. Communication with Mum and us the family is excellent, always readily available to speak to and to advise and support us as Mum's needs develop. Mum is very very happy with the lovely carers and the support she receives from them and if Mum is happy then so are we! Without them, Mum would not be able to live so happily on her own and in her own home. This is an excellent care company and I could not recommend them highly enough. They are first class. Thank you to the fabulous Optimum Care team.

Reply from Taz Khan, Registered Manager at Optimum Care (South) Ltd

Thank you it is a pleasure to work with the family, our aim is to always make sure our service user is happy and that we leave them with a smile.


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Review from Peter E (Friend of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers arrive very promptly, they are approachable and willing together extra mile to make the client happy. Queries are answered readily. Manager very knowledgeable and courteous.
Very happy with the service received.

Reply from Taz Khan, Registered Manager at Optimum Care (South) Ltd

Thank you its a pleasure to work with him and our aim is to always make sure he is happy with the girls and we leave him with a lovely smile.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Optimum Care (South) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Optimum Care (South) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Optimum Care (South) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Optimum Care (South) Ltd

What Type of Services does Optimum Care (South) Ltd offer?

Optimum Care (South) Ltd offers Home Care.

How many Carers does Optimum Care (South) Ltd employ?

Optimum Care (South) Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Optimum Care (South) Ltd to verify any information. View our terms and conditions. Optimum Care (South) Ltd has a Basic Service – more info.