Caremark Medway

Unit 69, Riverside Estate, Sir Thomas Longley Road, Rochester ME2 4BH
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9.5 14 Reviews
  • Caremark Medway, Rochester
Located in the Medway area, Caremark offers a range of home care services delivered by a team with a wealth of experience, compassion and professionalism.

All care is catered to the individual, with the team offering bespoke care plans designed in collaboration with the person needing care and their loved ones. Whether you are looking for shorter visits for companionship, longer visits for more specialised care needs, including care for dementia, or even live-in care, the Caremark team are able to meet your care needs. They prioritise respect and dignity at all times, and strive to deliver a service that empowers people to maintain their preferred lifestyle.

Please contact the team to find out more about their services and how they might be able to help you.

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Care Provided by Caremark Medway

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Abbie Ellis (Manager)

Caremark Medway Reviews (14)

9.5

Caremark Medway has a Review Score of 9.5 (9.457) out of 10, based on 6 reviews in the last 2 years. Over all time Caremark Medway has 14 reviews.

Overall Experience

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Review from L C (Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have any complaints with the care I have received. Everyone that has attended my care visits have been kind, patient and considerate with me when supporting me with my needs. I can really tell the difference between having Caremark and the provider I had before. I would recommend Caremark.

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Review from Tina S (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At Caremark staff are always very pleasant and friendly, they are always punctual and on time to attending care calls. Staff are always clean and presentable when attending to mums care calls and carer's always treat mum with dignity and respect. Caremark has been the best company we have used so far
and they have been amazing and I would be more than happy to recommend Caremark to anyone that needs support with a loved one.

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Review from Jill N (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know mum is very pleased with the care provided. There are a few carers who are particular favourites and it is good to know that mum enjoys their company as well as their helpfulness and kindness. Thank you from mum.

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Review from Elizabeth K (Daughter of Client) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who come in to care for my mum always go above and beyond in everything they do. They treat my mum with dignity and respect and often have a laugh/sing with her. She enjoys them coming in and leaves me with peace of mind. The office staff are always accommodating and will really try to help
with any issues/requests that I have. Great company!

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Review from R C (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with Caremark for nearly 2 years, I can say that I would have no hesitation in recommending them to anyone who requires care in their home. Their staff are completely professional and are always cheerful when they call.

Reply from Raspinder Singh, MD at Caremark Medway

Thank you for the wonderful recommendation! We will pass on your feedback to the team.


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Review from R Q (Son of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provides my father's care and support to an exceptionally high standard. Over the years he has required this service we have used other companies but this team are the standout care provider. I have engaged with the care and office staff and all are a credit to the values of this business.
The care staff are all very personable and it is clear they truly ‘care’ for the people they visit in their homes. The office team and managers are very responsive and keep me updated well with any matters involving my Father, which has been an issue with other providers. I would strongly recommend anyone considering care for a loved one take the time to review Caremark and meet the team.

Reply from Raspinder Singh, MD at Caremark Medway

Thank you for the lovely feedback. This is invaluable to us being able to deliver excellent care.


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Review from Julie H (Mother of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have to say Caremark has been the best care company we have used for my son. Lovely staff, very reliable and listen to your requirements. I was giving up all hope until Caremark came along. I would highly recommend them.

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Review from Jan B (Daughter of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one of our involvement with Caremark I was so very impressed. The initial assessment of my mum and her health and social needs was so very thorough. The supervisor was also very interested in Mum's life, work, my dad who had passed away years before, his employment and Mum's interests and what
she liked, including her holidays.
Carers were all personally introduced to Mum by the supervisor and were an unbelievable team of ladies. The ladies are a very dedicated team who are well-trained and experienced. Both Mum and myself felt confident that Mum was receiving an excellent level of care and compassion. The ladies had a great sense of humour and would make Mum smile, laugh and enable her to talk about her life and experiences. They made Mum very happy in her final weeks of life and treated her with such dignity.
Also, would like to thank the administrative team, always available to speak to and offer support.
Thank you Caremark team, we appreciated the support.

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Review from Alec F (Husband of Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers have performed their duties to our satisfaction. They make it clear that they will perform their duties as requested. I have no complaints, the supervisor is helpful and will try to organise the times to suit.

Reply from Raspinder Singh, MD at Caremark Medway

Thanks for your kind words Alec. Glad we can be of service and have been able to help.


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Review from Grace R (Daughter of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had had carers before but it didn't work out for him. After coming out of the hospice, which he went into for pain management, he agreed to try again. What a different approach the ladies at Caremark had, towards both Dad and myself. He was a very proud man and still felt that he could manage everything
for himself at 91 years, even with cancer.
They came in with their focus on him, using the photos around the house to build a link with him and his life story. He was quizzed about everything from how he liked his tea and which cup to use to how they could help him feel fresh using his normal routine.
If he was still here he would say that he enjoyed a joke as they supported him in his daily care, they always said hello to us.
They never left without making sure that I was feeling supported and took time to explain the signs to watch out for as his situation started to change.
This was a very personal and difficult situation that I was not facing alone once they were on board.

Reply from Raspinder Singh, MD at Caremark Medway

This is such a lovely review. Thank you for sharing, we really appreciate your feedback and will pass this on to the team.


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Review from D M (Friend of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark helped me at a time when no one else could to begin with. They provided an evening service to a lady with dementia who wasn’t always easy. They persevered with her and built up her trust and confidence. They were fantastic! Then after having being left down by another care company at the last
minute for her morning and afternoon calls, they took over within 24 hours. They supported this lovely lady and gave her as much care and attention as she would allow them to. She enjoyed their company and began trusting them to heat her meal and make her cups of tea. Sadly she worsened and we were left with the tough decision of putting her into a home. I couldn’t thank or phrase Caremark enough for their care and dedication to my lovely friend. I would highly recommend them with no hesitation.

Reply from Raspinder Singh, MD at Caremark Medway

Thank you for such a lovely review. It was our pleasure!


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Review from Julie C (Daughter of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how wonderful Caremark have been with my mum. She is house and bed bound and all her carers have treated her with respect and professionalism. I am updated whenever Mum has any problems and they are always suggesting new ways of making Mum more comfortable. They really do “care”
and have Mum's best interests in mind. I cannot recommend them highly enough, they truly are amazing.

Reply from Raspinder Singh, MD at Caremark Medway

Such a lovely review, Julie. Many thanks! We are glad we can be of service.


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Review from J G (Daughter of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had to have carers for the last eighteen months, we have had four different providers. I can say without reservation that this has been the most positive and best provider. Mum has anxiety and finds change difficult but with the kindness she received, adjusted within a few days and has been
treated in a very caring and professional way, the carers see Mum as a person and not as a job and communication has been excellent.
Although we have only been with this company a short while I would have no reservations in recommending that if you are looking for support, give them a call.

Reply from Raspinder Singh, MD at Caremark Medway

Thank you for the kind review, we really appreciate it. Glad we can be of help!


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Review from Y T (Partner of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience with the company compared to other care companies. Friendly, good communication skills, etc. I wasn't expecting it. It's nice to meet carers in the beginning, a nice idea for the client and carer.

Reply from Raspinder Singh, MD at Caremark Medway

Thank you, we really appreciate your feedback. Introducing the client and carer has always been important to us, so we are glad you appreciate this.


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Caremark Medway is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Caremark Medway is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Medway is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Abbie

Abbie Ellis

Job Title: Deputy Care Manager

Joined: 2019

Abbie has been with the Dartford and Gravesham business for over 3 years. She transferred over to the Medway business in 2022, before being promoted to a deputy care manager. Abbie has many years of hands-on experience as a carer and therefore understands what clients want and what they deserve. She is a great asset to the team and those we care for.


Frequently Asked Questions about Caremark Medway

What Type of Services does Caremark Medway offer?

Caremark Medway offers Home Care.

How many Carers does Caremark Medway employ?

Caremark Medway employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Medway to verify any information. View our terms and conditions. Caremark Medway has a Platinum Service – more info.