Visiting Angels Buckinghamshire

16c Chiltern Court, Asheridge Road, Chesham HP5 2PX
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9.7 19 Reviews
  • Visiting Angels Buckinghamshire, Chesham
Visiting Angels Buckinghamshire is proud to be a part of the nationwide network of Visiting Angels home care agencies.

Their Angels provide essential personal home care services including in-home care, dementia care, respite care, senior personal care, elderly care, and companion care services. With their assistance, people can continue to live independently in their own homes.

Their philosophy is to provide the best possible one-on-one care while giving total respect to their caregiving staff. At Visiting Angels South Bucks, the team provide the very best support, so their elderly clients receive top quality care wherever the need exists. This is why Visiting Angels is Bucks' choice for homecare.

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Care Provided by Visiting Angels Buckinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisamarie Spain (Registered Manager)

Visiting Angels Buckinghamshire Reviews (19)

9.7

Visiting Angels Buckinghamshire has a Review Score of 9.7 (9.736) out of 10, based on 8 reviews in the last 2 years. Over all time Visiting Angels Buckinghamshire has 19 reviews.

Overall Experience

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Review from A M (Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't praise the carers enough, they are visiting angels. A particular carer has made a connection with my husband that improves his mood. Another carer is so cheerful, and efficient with her work time, making her visit a joy.
The company has listened to our concerns, adapted to our needs.
We
have no hesitation in recommending the company for caring needs.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!


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Review from C W (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always very happy with my mothers carers who have provided superb support both before and after her surgical procedure this month, going in specially early to help her get ready and making sure she was comfortable afterwards. Always sensitive to her needs and proactive in communicating anything we
need to know. It makes all the difference both to her and to us.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for taking time out to leave us a review and will pass the kind words to the carers.


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Review from Janet S (Daughter of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been superb. My father suddenly found himself in hospital and needed care at home. He wanted to stay in his house so we were recommended Visiting Angels by a friend. They have been amazing - so understanding concerning Dad's needs and always going one step further in spending time
chatting to him after their allotted hour! Regular updates and contact with me made life so much easier and took the worrying away. I can’t recommend them enough. Thank you.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for your response, our staff greatly appreciate the time you have taken to provide such positive feedback.


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Review from D G (Son of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team. Punctual/friendly and professional.
All the team clearly have experience in managing this sensitive work.
My mother has clearly responded to all the team members.
All the required tasks were completed to a high standard.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for the nice feedback. It's nice for the carers to get positive things said about them. I will pass the kind words on.


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Review from J G (Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very friendly and helpful. They were happy to do any tasks and were very respectful.
They were always punctual and can do small errands as required.
I would definitely recommend Visiting Angels to friends.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for your kind words and taking the time to write us a review. We're very proud of our highly-trained, professional staff and the relationships that they build with their clients. It's wonderful to hear that this has had a positive experience.


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Review from Tito P (Son of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have cared for my mum for the past three months. They have been brilliant with supporting her at home after a hospital stay after a fall. They set up the care package very quickly and Mum's very happy with the carers. The office team are really good with keeping us updated with Mum's
needs and changes.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you so much for such a lovely review of our service and team. It was our pleasure to have been there to support your mum all at such a difficult time. Warm regards.


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Review from Sara H (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call they were friendly and helpful and within the hour of me saying yes to their service they were at the hospital to meet me and arrange a start date. The carers who came to me when I arrived home were always cheerful and most helpful. I was able to reduce the number of visits
as my injury progressed and it was no bother to them. They also organised transport to and from the hospital.
Strongly recommend them.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Hi Sara, thank you for the kind words. It was a pleasure for us to help you when you needed us and I know all the carers enjoyed their visits to you. I will pass the nice feedback on to the carers.


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Review from Mary P (Friend of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a personal carer of a client, I can say and attest that all of the carers are very nice, kind and lovely. One of the carers is very flexible to her work, she assists me very well. She provides a good care service to the client. She treated me nicely and the most important thing she treated the client
with dignity and with passion.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you very much, I will pass on the kind words to the team.


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Review from Karen M (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Visiting Angels have offered and continues to offer very good care to my mum. They are knowledgeable about providing elderly care and have supported me with advice to best support my mum. Her main carer is very considerate and kind to Mum and treats her with dignity. The carers have been
flexible and accommodating when trying to meet her sometimes contrary and changeable needs. The manager keeps me informed about Mum's wants and needs and sensitively shares any concerns with me. Their support gives me peace of mind during a difficult time.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for your kind words, we were so happy to be of help to your mum and to support you when you require us.


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Review from Andy W (Son of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Visiting Angels is excellent. The carers are very kind, thoughtful and conscientious. They dealt with any tasks necessary to assist with my mother's care from transport to cooking and personal care.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for the feedback. The carers will be delighted to hear the nice words. It was a pleasure caring for your mum. All the best from us.


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Review from P H (Son of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Visiting Angels for some four months to provide support for Mum before she needed to go into a home. After a thorough initial assessment, they were able to start within a week. Mum had a small number of regular carers so was able to get to know them. The carers were punctual, behaved professionally
and seemed to have the training and experience appropriate to Mum's needs. On one occasion when a carer arrived to find Mum on the floor, she was able to get her comfortable and stayed with Mum until an ambulance arrived, well beyond her allotted time. Management was always available and responsive and communication was good. Our experience with Visiting Angels has been positive and we recommend their services.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you so much for this lovely review and recommendation! The carers enjoyed Mum's company and I'm glad to hear we were able to help her when she needed it.
All the best!


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Review from A W (Son of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks so much for all you did for Mum to keep her comfortable at home. Everyone was kind and caring, and Mum's needs were recognised. All the Visiting Angels were friendly and professional at all times, arriving punctually and giving a high standard of service.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for your kind comments on the service we provided. Our aim is always to provide the best quality service and support we can, not only to our clients but to their families, and I'm glad to hear we were able to support your mum and dad while you guys were away.


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Review from N K (Grandson of Client) published on 10 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma had a fall at home and although she was initially reluctant to have carers in her home, within a few weeks, she looked forward to the carers coming around. Communication between myself and the office is great, as they always keep me updated with any changes. Would recommend them as they give
the family peace of mind, as we don't live locally.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you very much for your wonderful comments. I have shared these with the team and they are delighted your grandma has enjoyed their support.


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Review from PJ M (Son of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a fall at home and was kept in hospital for two weeks. When he was released, we were given a care package by the hospital. They were extremely unprofessional, so we brought in Visiting Angels, and everything has changed for the better. They are always on time, and the carers are brilliant.
They can't do enough for my dad. Would recommend it to anyone if you require care for the family.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

I'm glad we were there to help you in your hour of need. It's been a pleasure looking after your dad and seeing him improve over the weeks. I will pass the kind feedback to the carers.


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Review from M K (Granddaughter of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Received great service! Any feedback I gave was immediately responded to and the care my grandmother got was amazing. She was looked after well and was in the right hands during her time of being cared.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for your positive and thoughtful review. It means so much to us and the carers to get feedback like this. We were glad to be chosen to look after your wonderful grandmother.


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Review from Louise H (Friend of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Visiting Angels for the past four months and are extremely happy with the care and service they provide. We have met several of the staff, but have two young ladies that are with us on a regular basis, both of whom are punctual, polite and very friendly. My client enjoys the time
that he spends with them and I feel confident he is being well looked after. I would not hesitate to recommend this company to anybody looking into this kind of service.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for the great feedback. It's been a pleasure supporting the client since he's been home from the care home. I will pass on the kind words to the two carers, they will be pleased to hear the feedback.


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Review from Craig D (Grandson of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Visiting Angels Buckinghamshire enough for getting my family out of a predicament when my grandfather needed a live-in carer on extremely short notice. Within 24-hours, Visiting Angels Buckinghamshire carried out a full assessment and explained thoroughly what service they would provide.
This alleviated any concerns we had during a stressful period and assured us the confidence that our grandfather will be treated with the utmost care. Over the last 4-months, the Visiting Angels Buckinghamshire management team have been in regular contact and confirmed if any changes were required to the care provided, which was very assuring as it definitely showed that they care and it is not just a business to them.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you so much for your kind words. It is fantastic to get feedback and we will ensure that the live-in carers involved in your grandfather's care, are updated with the nice words from the family.


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Review from M C (Daughter of Client) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels was a lifeline for me and my family! Dad's health has seriously deteriorated over the past few years. We have been let down so many times by other care companies, that we honestly lost faith in ever finding anyone who we could trust, but that all changed once we came across this company.
From the very start, they have been very professional in how they dealt with us and very understanding of Dad's complex needs. We were introduced to the carer first hand, something we never experienced with other care providers. Instantly she built a good rapport with Dad making us feel at ease. Both carers and managers have always been there for us and truly appreciate all the support in my dad's care. All I know is my dad seems much more happy now and looks forward to his weekly outings into town and I also get to spend more quality time with my kids and take on new hobbies now that I have the time to do so. Visiting Angels, have truly lifted some of the burden off our shoulders. Thank you!

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for your nice words. The feedback we have had from the carers has also been pleasant. They also enjoy working with your dad. We are always available if you need anything else from us.


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Review from John P (Husband of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say what an excellent set of people Visiting Angels are there were issues on release dates from hospital but they provided great advice and were there throughout helping, even though it wasn't their job. I can't say enough how wonderful they have been. I have used other care companies
before but they would just do the bare minimum. They definitely are the best company around. So much love. Another thank you.

Reply from Shaheer Akhtar, Managing Director at Visiting Angels Buckinghamshire

Thank you for the nice words. I'm glad we could help you through the process. We always available, should you need anything else.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Visiting Angels Buckinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Visiting Angels Buckinghamshire is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) ) ÷ 47 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Buckinghamshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Visiting Angels

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Visiting Angels

Date: Thursday 31 Mar 2022 More details

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Meet the Team (2)

Lisamarie

Lisamarie Spain

Job Title: Registered Manager

Joined: 2024

Several years ago, my father was diagnosed with Parkinsons disease, leading me to have a career overhaul and igniting a passion for helping people lead the best quality of life they could.


My background is in pharmaceutical trials, nursing and dementia care. I have witnessed first-hand the difference a high standard of care can make to a person’s quality of life and am committed to ensuring our clients receive the highest standard of care. I am now delighted to be working within a company who pride themselves on being carer centric whilst providing outstanding care.


Shaheer

Shaheer Akhtar

Job Title: Managing Director

Joined: 2021

Coming from a tight-knit community and being surrounded by elderly family members and friends. I have always found myself at the forefront of helping them with daily activities. With a calm and caring nature, I have always known that my satisfaction comes from helping others. Eventually, this turned into an ambition with the aim to establish a high-quality home care service to a standard everyone deserves.


With experience in the customer service industry, I have acquired useful knowledge of being able to provide good customer care and deal with different situations in a pragmatic and resourceful way, thus feel now is the right time to fulfil my passion.


I want to make a difference, especially with those who suffer from dementia and are in need of extensive palliative care as this can definitively take a toll on the individual and the whole family. To lessen the pain and to see a smile… would be the greatest reward for myself.


Frequently Asked Questions about Visiting Angels Buckinghamshire

What Type of Services does Visiting Angels Buckinghamshire offer?

Visiting Angels Buckinghamshire offers Home Care.

How many Carers does Visiting Angels Buckinghamshire employ?

Visiting Angels Buckinghamshire employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Buckinghamshire to verify any information. View our terms and conditions. Visiting Angels Buckinghamshire has a Platinum Service – more info.