Visiting Angels East Nottinghamshire

Office 2, First Floor, Commercial Bld, Westminster Dr, Radcliffe-on-Trent, Nottingham NG12 2NL
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8.5 7 Reviews
  • Visiting Angels East Nottinghamshire, Nottingham
Visiting Angels East Nottinghamshire is a premium home care provider that understands the importance of having a holistic approach to care when it comes to their clients. They understand that no two clients are the same, therefore all the care packages are bespoke and tailor-made to fit individual lifestyles, preferences and needs.

Visiting Angels understands that in order to provide consistent, continuous and premium care to clients, caregivers' wellbeing has to be put first. They match their clients to their carers based on personalities, hobbies and lifestyles. All visits are a minimum of 1 hr, this is to build relationships with the clients, as care should never be rushed.

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Care Provided by Visiting Angels East Nottinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kya Safari (Managing Director)

Funding & Fees Guide for Visiting Angels East Nottinghamshire

  • Prices

  • £30.50 per hour

  • We charge a flat rate of £26.00 per hour regardless of day, time or bank holidays, Christmas and New Years

Visiting Angels East Nottinghamshire Reviews (7)

8.5

Visiting Angels East Nottinghamshire has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Visiting Angels East Nottinghamshire has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
0
2
2
5

Review from N B (Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with Visiting Angels quite a while and they are still maintaining a very high standard of care. The care team I have around me converse with me on my level and bring different skills to the mix in my home.

Reply from Kya Safari, Managing Director at Visiting Angels East Nottinghamshire

Thank you very much for your kind review. We will continue to strive to provide quality service. Carers love working with you and always look forward to your care visits.


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Review from D K (Nephew of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the communication with ourselves as we don’t live local to my uncle and the regular updates have been very helpful.
The carers have developed a good relationship with my uncle and he's gaining benefit from their support.

Reply from Kya Safari, Managing Director at Visiting Angels East Nottinghamshire

Thank you for your excellent review. We pride ourselves on going above and beyond for all our clients and your uncle is a pleasure to work and look after.


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Review from Kerry B (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Visiting Angels for the past three months and they have always been punctual and given Mum the care she needed to be able to stay in her own home. As well as helping Mum, it helped me to know that she was getting excellent care for her four calls a day. Mum is happy with
the care and enjoys the visits from all the carers where they all have a laugh and make Mum happy. I would recommend Visiting Angels to anyone.
Thank you all at Visiting Angels.

Reply from Kya Safari, Managing Director at Visiting Angels East Nottinghamshire

Thank you, Kerry, we appreciate the positive feedback and we will continue to provide the best possible care for Mum, she is a delight to look after and all the carers love her.


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Review from J B (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been responsible for the care of my mum for the past two months. Mum has always been a very independent person and despite her needs she has received excellent care for a great team of carers. Mum has four calls a day with two carers at each call. Visiting Angels was absolutely
great in figuring out how to address her concerns, taking time to home in on the most suitable approaches. There is real warmth, trust and respect between her carers and her and they are all clearly very well trained and focus on her needs, wellbeing sense of independence and personal space. Mum loves all of her carers and is always saying how well looked after she is. I am kept informed of Mum's care all the time and this gives me time to make any informed decisions as required. Despite her deteriorating physical condition, the sensitive, caring expertise of Visiting Angels allows my mum to enjoy day-to-day life with dignity.

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Review from Anne W (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels are by far the best service we or Mum's assisted living establishment have encountered. All of Mum's carers are kind, professional and friendly, and any concerns are dealt with fully and promptly. Mum is having far more contented days than she was previously, and we attribute this mainly
to Visiting Angels and their care. The managers in Mums assisted living facility have commented to us that they are also very impressed with Visiting Angels, and as they see many care agencies, we feel that this is a big compliment. Contact with the team is easy both ways, and communication is friendly and to the point. Nothing is too much trouble, and I feel that Mum gets the care we would wish to give her if we lived closer to her.

Reply from Kya Safari, Managing Director at Visiting Angels East Nottinghamshire

Thank you so much; this means a lot to the Visiting Angels family, knowing that we are providing services that meet our client's expectations. We will keep up the good work. Thanks once again.


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Review from L G (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has blossomed and is happier and more relaxed since Visiting Angels started, after a ‘rushed impersonal approach’ by her last care agency. Visiting Angels are really making efforts to get to know her, she really likes all her carers and nothing is too much trouble, they do things if they see
they need doing and go out of their way to support her with her preferences, such as getting to church and really do ‘care’ and definitely don’t rush her. My mum lives in assisted living accommodation and even the housekeepers there have commentated on how good and caring they are. I would like to have weekly feedback, such as how they found her in general, when her sheets were changed, etc. but this is just a personal preference, it is early days and I have yet to request this and they contact us if they have any concerns or are unsure about anything. Communication is very good if we call to ask something and they are always contactable. I have nothing but praise, this is how care should be.

Reply from Kya Safari, Managing Director at Visiting Angels East Nottinghamshire

We really appreciate the kind review, thank you. We are looking forward to continuing to provide that person-centered care for all our clients to improve their independence.


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Review from Bryan W (Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service! The man who gives me service with was very friendly, patient and helpful in helping, provide with good care helping me my daily needs. Management is good to keep eye on me make sure I'm fine.

Reply from Kya Safari, Managing Director at Visiting Angels East Nottinghamshire

Thank you for the kind review. The Visiting Angels family will continue to go above and beyond for all our clients and keep delivering and maintaining the highest standard of care at all times.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Visiting Angels East Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Visiting Angels East Nottinghamshire is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels East Nottinghamshire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Visiting Angels East Nottinghamshire

What Type of Services does Visiting Angels East Nottinghamshire offer?

Visiting Angels East Nottinghamshire offers Home Care.

How many Carers does Visiting Angels East Nottinghamshire employ?

Visiting Angels East Nottinghamshire employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels East Nottinghamshire to verify any information. View our terms and conditions. Visiting Angels East Nottinghamshire has an Enhanced Service – more info.