What Type of Services does Radfield Home Care Chippenham & North Wiltshire offer?

Radfield Home Care Chippenham & North Wiltshire offers Home Care.

How many Carers does Radfield Home Care Chippenham & North Wiltshire employ?

Radfield Home Care Chippenham & North Wiltshire employs 15 carers.

Radfield Home Care Chippenham & North Wiltshire, Suite A, First Floor, 3-4 New Road, Chippenham, Wiltshire SN15 1EJ

Review from Wendy B (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience

I cannot rate Radfield Home Care Chippenham highly enough!
Over the past 2+ years they provided the highest level of care to both my parents.
From their first assessment, they were respectful and caring. Understood my parent's needs and gave invaluable guidance and advice on various issues. They were

wonderful in helping us navigate our way through assessments, obtaining equipment etc. They were always available at the end of the phone and took great care in treating my parents with dignity and respect. Building a great relationship and gaining my parent's trust.
The staff were genuinely fond of and interested in my parents. And my parents loved their visits.
The carers were present just after my mum passed away and handled a very difficult situation brilliantly. Ensuring myself and more importantly my dad were supported. And this support continued in the days and weeks that followed.
It is clear that they are a great team, who all support each other. Just simply Amazing!

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you so much for your lovely review. It is so good to know that both you and your Parents were happy with the care team, the support they provided and the relationships that were built during our time together. It was an absolute privilege to get to know them both and to help wherever we could. Many thanks again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mike R (Son of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience

I was very pleased with all the help and suggestions and overall care of my mother. The staff were always here on time and always very friendly. It was a difficult period for Mother and she was a very independent woman, but the staff soon gained her confidence, well done, and thank you.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for providing a very positive review for us. We were pleased and happy to support your Mother and all the team here enjoyed their time with her. She was a charming and friendly lady and we learnt a great deal from her. Thanks again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeremy L (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience

Radfield cared for my Mother over the last 12 months until a flood meant she needed to leave her home. My Mother could best be described as 'a character' and having in-home support was something she resisted for some time. However, when she finally accepted her need for additional support Radfield were

genuinely exceptional. She wasn't always easy, as is common with those who quite logically resent their diminished capacities, but the care staff accepted her, and embraced her and she was absolutely delighted with them. They made her life easier and fully respected her wishes and needs at all times. I cannot recommend them enough. I felt we struck gold and they made that time immeasurably easier. Thank you to the whole team.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for the very generous review - we are so pleased to have received this especially supportive endorsement. Your mother was much admired by the whole team and they genuinely looked forward to their visits with her. She was always interested in the Care Team and we enjoyed many very amusing conversations during our time with her. At heart though we are there to assist and we were very happy to support wherever possible. She was indeed quite the character and we will all miss her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Client) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience

My first experience of having care for myself. I have been very pleased with all the carers. They have been very kind, helpful and give me confidence and respect. I would recommend Radfield Home Care with confidence.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you very much for the kind words. We have been really pleased to be able to play a part in your recovery and the team looks forward to seeing you every day - your smiles and happiness are the perfect morning start! We look forward to the continued success of the care and assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen W (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience

We contacted Radfield at the start of Dad's decline into Alzheimer's. They have been amazing. Working with Dad to build a relationship and enabling us as a family to put the necessary care in place through Radfield, without Dad feeling it was being imposed on him.
As is required they are able to support

more and more with Dad and we look forward to their continued support as it extends in the future.
Thank you for everything so far!

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Many thanks for the very kind review it means a great deal to everyone here. Your dad has always been very welcoming to the Team - he is a friendly face at the beginning and end of each day and the Care Professionals really enjoy his company and looking after him. We very much look forward to providing continuing support and assistance going forward.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila M (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience

The daily care my Dad receives from Radfield Home Care is excellent, and all his carers are caring towards him; they keep us, the family, informed at all times, and if there is a problem, it is always sorted quickly and professionally.
All the staff are also very supportive of my mum, who, at first,

found it difficult with carers coming into her home twice a day to look after Dad, but they involve her in conversation, etc.
I find the app with reports of each visit very helpful, and I know I can ring or text management with any query.
We have been with Radfield since April and 100% know we chose the correct care team and would highly recommend them to others.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for your very kind words. Your dad is quite the Gentleman, and he has a great sense of humour - the Care Team look forward to their visits with him because there is always something to discuss and enjoy. We know how important it is to involve your Mother with all the Care we provide, and she has been welcoming and very helpful during each visit. We very much look forward to providing continuing support and assistance for them going forward.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy T (Wife of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience

When we needed help, Radfield Home Care was recommended to us. An initial meeting with the manager was very thorough, supportive and caring. He grasped our needs, carefully explained the system and offered a package to meet those needs. We began with care twice a week. We have a core group of staff

and are really pleased with everyone. We recently had a concern which I raised with the manager. The matter was dealt with speedily, efficiently and effectively, there is very good communication. It is very daunting needing carers and feeling a loss of independence; not only are they dealing with the most personal aspects of your life but also it is allowing strangers into your home. However, having experienced carers with Radfield, we are very happy indeed and we have already increased the number of visits. All the staff are delightful, very caring, very supportive, efficient and professional as well as being friendly. We should have no hesitation in recommending them to anyone.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you so much for the kind and generous words. We are very pleased to be able to assist you both at home and the whole team enjoy their visits to you. Our care professionals are the most important part of our company and it's very pleasing to read your endorsement of them all. Good to know also that we were able to successfully respond quickly and effectively to your concerns. We look forward to providing support wherever it is needed. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience

I found your visit a very pleasant and rewarding experience and it was good to know that any concerns on both sides would be followed up and hopefully resolved. Your approach to the well-being of both clients and carers convinces me that you offer a professional and sympathetic service that is really

appreciated. Thank you very much for your time and refreshing company.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you! We really enjoy meeting with you, and the whole care team looks forward to their daily visits - they will be delighted with your feedback. We are very pleased that our service is much appreciated, and you know that we are always there for you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H K (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

Mum couldn't be happier with the care she receives from the manager and their wonderful team of carers. Mum looks forward to every single visit and feels comfortable and safe in their care. They have been flexible with Mum's preferred visiting times and have now established a routine that works perfectly.

The carers are professional and friendly and provide help with showering, dressing, meals, medication, washing clothes and light housework if required. Mum really enjoys the easy companionship she shares with them during each visit. The communication between the carers, the office staff and myself is excellent and I am always kept up to date should any concerns be flagged during a visit. Thank you for the homecare you provide - it is playing a huge part in Mum's recovery.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for the lovely review; it's very much appreciated by us all here. It is a great privilege to be able to assist with your mother's care, and all of the team involved speak very fondly of her. They especially enjoy the opportunity for companionship time that the daily calls provide as your mother is very charming, and the care professionals all say that they learn as much from her as they do in helping her. It's great to know that we are playing our part in her recovery - thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline S (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

Radfield Home Care have certainly lived up to their ideal of treating staff and clients equally well.
The carers are bright, cheerful and treat me with consideration and humanity. They are not only quick to respond, but are usually ahead of me in their thinking and manage to keep a sense of humour

throughout.
All of the above also applies to the admin staff and any queries are dealt with promptly and properly.
A lovely bunch of people.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for the lovely review - our care professionals really enjoy their time with you and appreciate your kindness and warmth. We aim to ensure that we are able to continue to make a positive difference to every day - it is a pleasure for us to regularly visit you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Penny D (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience

I would 100% recommend Radfield Home Care. I have an 85-year-old stepfather with COPD who is not the easiest to get along with and whose health and social care needs fluctuate.
The owners and their lovely team have been such a support in every which way I and he could wish for. Going over and beyond

to support my stepfather and myself. I have used several private care companies for all different types of care for my mum in the last 4 years, who sadly passed away last year and I can be confident to say they are the best care support team I have dealt with.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you we are enormously pleased and proud to receive your generous endorsement. As you know, your stepfather is very much in the thoughts of our team - especially, due to concerns with his health over the past few months. We are so glad that we are there to help out wherever we can and that there is progress in his recovery. We hope that he continues to improve throughout the spring and summer so that we can all spend much time outdoors together.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience

Radfield Home Care (Chippenham) has provided care for my Father since December 2022 when he suddenly became very poorly. The team has always acted with kindness, sensitivity and professionalism. As Dad’s health has improved, Radfield has made every effort to ensure that his changing needs are met whenever

possible. This flexibility to accommodate Dad’s needs and the level of dignity with which Dad is treated, make the care provided by Radfield quite exceptional. We are hugely grateful to the entire team Thank you.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for your very kind words H. Your father is a great character and we have been so pleased to see his health improve and his continuing engagement with the whole team has been really positive. It's a pleasure to help with his care and to adapt to his new requirements. We all enjoy the time we spend with him and he is fondly regarded by everyone here.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Wife of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience

My husband's condition changed very quickly when we were first talking to Radfield Home Care and we needed to increase the support we originally thought was needed, but it was such a comfort to know just a phone call let me know help and support was there for us both.
My husband's condition is constantly

evolving and the good suggestions of what aids we could get to make his journey easier were very practical and helpful. Plus they helped chase up the necessary people when they did not seem to be responding.
Having someone that goes that extra step is so supportive like my own dr appointment ran late but the carer made arrangements to stay on and make sure my husband was safe and had company until I was back home.
I have now got some respite hours for myself and once again Radfield stepped in and provided care for my husband, and have comfort in knowing that all the staff are so friendly and capable.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for the generous review and feedback. We have always been determined that we offer you both the best possible help and support wherever we can and you know that we will be there for you as the care needs evolve. The team all enjoy their visits to your husband and look forward to continuing the care provision. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan W (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

A very professional and caring organisation.
The carers are always on time and are lovely towards my husband who has dementia.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for the review and kind words Susan. We have been very pleased to assist wherever we can for your husband and yourself. For the care professionals involved it means a lot that their efforts are appreciated. Thanks again and best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Friend of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience

Radfield Home Care offers a professional and wonderful service. They take on board all the necessary requirements and nothing is too much trouble for the staff. Every day the staff arrive on time with a welcoming smile and are prepared for their duties. The app is also very good for communication each

day which gives families comfort and reassurance that our loved ones are being cared for.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for the kind review J. It's always good for the efforts of the care team to be appreciated. Your family friend is a lovely gentleman and we all enjoy his company very much - everyone says how much they like spending time with him and helping out every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew M (Husband of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience

The managers and all the team of great carers and Radfield Home Care were involved in helping to care for my wife up until her death just before Christmas last year. They were the most professional, empathetic, patient, friendly and caring group of ladies. Providing care and help when I required it

most, I would not hesitate to recommend them. I found their service to be exemplary, thank you once again to all involved at Radfield in caring for my dear wife.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you very much for taking the time to write these generous words Andrew. I speak for the whole team when I say that we are honoured to be able to provide all help and assistance where we could. Your wife was a lovely lady and continues to be missed by everyone here at Radfield who met her. Our best wishes to you and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience

The first visit we had with Radfield was way more than I expected - all checks were done and many questions asked both ways. A plan was set out and despite my mum's concerns, she was on board by the time they left.
Emails/texts are always answered and nothing is ever too much trouble.
Mum seems

in a much happier place mentally and enjoys the visits from her carers who have gone out of their way to help her and make her feel comfortable and at ease with strange situations and, most importantly, she feels she's still in control of her own decisions
I highly recommend and it has allowed me time to attend my physio, health care appointments and to generally step back and have some me time.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for the lovely review! Your mother is an amazing lady and is very popular with our care team. Everyone enjoys each visit with her and we are so pleased to see that she is much more engaged and happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Daughter of Client) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Radfield is a professional and caring organisation who understood our family and our urgent need for care.
They visited us when we were stressed and unable to see the way forward and, at very short notice, they organised a solution with kindness and empathy.
The carers are kind, experienced and

knowledgable and of a very high standard. The carers have got to know all of us, fitting in like one of the family. I can't recommend Radfield highly enough.

Reply from Jeremy Kemp, Director at Radfield Home Care Chippenham & North Wiltshire

Thank you for your kind words - they are very much appreciated by the whole care team here. It's a genuine privilege to be able to help with care for your family and we all look forward to many happy days to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money